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Windows 8 Pro x64 (having total system lockups)

  1. #1


    Posts : 1
    Windows 8 Pro x64, Windows 7 Ultimate x64, Windows XP Home

    Windows 8 Pro x64 (having total system lockups)


    Hey Guys, this is my first post on this forum, but I want you guys to know I'm VERY knowledgeable when it comes to computers.

    The Situation:

    I installed windows 8 a while back, & it was perfect I liked it MUCH better than 7, because it gave me better performance. Then about seven days ago, I restarted and went to Windows XP (Dualboot). Little did I know that XP had a disk check scheduled. I accidentally allowed it to check the windows 8 hard drive. At first I didn't notice any problems then, outta' nowhere, windows starts freezing randomly. I figured it was because of the windows xp check disk running on the new windows 8 ntfs. So I ran a windows 8 check disk, & it froze at 28%, so I hard reset. I thought I was probably screwed, & sure enough windows would not boot, instead it would invoke a bsod with code 0x21a. So the FIRST thing I did was use recovery environment to completely backup the windows 8 drive. Then I formatted the old drive, & moved the windows 8 install to another drive I have. Then I tried booting windows off the new drive, only to get the same result. So again, I went into the recovery environment, & discovered that the incomplete checkdisk had some how corrupted my system32\config\ folder (system/software registry's , etc.) So I restored the files using the "System Volume Information" folder to manually get the registry restore points. That worked, and it seemed that windows had stopped freezing too. But, now it has started freezing again. It's not due to any corruption of the files, because sfc verified everything as good. So I checked the event logs, & they're the same before and after the hdd migration. They list some drivers, but they all appear to be system drivers, & not third party. So I'm thinking about replacing those files with the ones from a fresh install on another hdd, but I wanted to post my dump with a DETAILED account of what I've tried to resolve it.

    Dump:

    For now I'm just posting a decoded minidump, as they are all identical.

    Code:
    Opened log file 'c:debuglog.txt'
    
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    
    
    Loading Dump File [C:\Windows\Minidump\121012-25599-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    Machine Name:
    Kernel base = 0xfffff803`68c7e000 PsLoadedModuleList = 0xfffff803`68f48ae0
    Debug session time: Mon Dec 10 11:03:13.618 2012 (UTC - 6:00)
    System Uptime: 0 days 0:00:10.338
    Loading Kernel Symbols
    ......................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 124, {0, fffffa8005496038, 0, 0}
    
    
    Probably caused by : GenuineIntel
    
    
    Followup: MachineOwner
    ---------
    
    
    1: kd> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8005496038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  0
    
    
    STACK_TEXT:  
    fffff880`02f526f0 fffff803`68fe834f : 00000000`00000000 fffffa80`05496010 fffff803`68f650e0 fffff880`01728757 : nt!WheapCreateLiveTriageDump+0x81
    fffff880`02f52c20 fffff803`68dd79e7 : fffffa80`05496010 fffff803`68dd8928 fffff803`68f650e0 fffff880`016a7de3 : nt!WheapCreateTriageDumpFromPreviousSession+0x3b
    fffff880`02f52c50 fffff803`68dd894d : fffff803`68f65080 fffff803`68dd8928 fffff803`68f650e0 fffffffe`9a5f4400 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`02f52c90 fffff803`68d31641 : fffff803`68f02110 fffffa80`03b974c0 fffff803`68f02100 fffffa80`05036c00 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`02f52cc0 fffff803`68ca0625 : 000000b9`000000b9 00000000`00000080 fffff803`68d31500 fffffa80`03b974c0 : nt!ExpWorkerThread+0x142
    fffff880`02f52d50 fffff803`68cdee56 : fffff803`68f74180 fffffa80`03b974c0 fffffa80`03b19740 fffffa80`03a1e040 : nt!PspSystemThreadStartup+0x59
    fffff880`02f52da0 00000000`00000000 : fffff880`02f53000 fffff880`02f4d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV
    
    
    Followup: MachineOwner
    ---------
    
    
    rax=fffffa800552c000 rbx=fffffa800552c000 rcx=fffff88002f52730
    rdx=00000000000007ff rsi=0000000000000000 rdi=fffffa8005496038
    rip=fffff803691a8489 rsp=fffff88002f526f0 rbp=0000000000000001
     r8=fffff88001400000  r9=0000000000000609 r10=0000000000000000
    r11=0000000000000801 r12=fffff80368d01ec4 r13=0000000000000000
    r14=fffff80368f65080 r15=fffff80368f02000
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
    nt!WheapCreateLiveTriageDump+0x81:
    fffff803`691a8489 48895c2438      mov     qword ptr [rsp+38h],rbx ss:0018:fffff880`02f52728=1009000080faffff
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    fffff880`02f526f0 fffff803`68fe834f : 00000000`00000000 fffffa80`05496010 fffff803`68f650e0 fffff880`01728757 : nt!WheapCreateLiveTriageDump+0x81
    fffff880`02f52c20 fffff803`68dd79e7 : fffffa80`05496010 fffff803`68dd8928 fffff803`68f650e0 fffff880`016a7de3 : nt!WheapCreateTriageDumpFromPreviousSession+0x3b
    fffff880`02f52c50 fffff803`68dd894d : fffff803`68f65080 fffff803`68dd8928 fffff803`68f650e0 fffffffe`9a5f4400 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`02f52c90 fffff803`68d31641 : fffff803`68f02110 fffffa80`03b974c0 fffff803`68f02100 fffffa80`05036c00 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`02f52cc0 fffff803`68ca0625 : 000000b9`000000b9 00000000`00000080 fffff803`68d31500 fffffa80`03b974c0 : nt!ExpWorkerThread+0x142
    fffff880`02f52d50 fffff803`68cdee56 : fffff803`68f74180 fffffa80`03b974c0 fffffa80`03b19740 fffffa80`03a1e040 : nt!PspSystemThreadStartup+0x59
    fffff880`02f52da0 00000000`00000000 : fffff880`02f53000 fffff880`02f4d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    start             end                 module name
    fffff803`68ad5000 fffff803`68ade000   kdcom    kdcom.dll    Wed Jul 25 21:30:34 2012 (5010ABCA)
    fffff803`68c12000 fffff803`68c7e000   hal      hal.dll      Tue Oct 23 22:03:21 2012 (50875A79)
    fffff803`68c7e000 fffff803`693c7000   nt       ntkrnlmp.exe Tue Oct 23 22:06:25 2012 (50875B31)
    fffff880`00a00000 fffff880`00a56000   CLASSPNP CLASSPNP.SYS Thu Oct 11 00:19:44 2012 (507656F0)
    fffff880`00acf000 fffff880`00b03000   ataport  ataport.SYS  Wed Jul 25 21:29:04 2012 (5010AB70)
    fffff880`00b03000 fffff880`00b1d000   EhStorClass EhStorClass.sys Wed Jul 25 21:26:24 2012 (5010AAD0)
    fffff880`00b1d000 fffff880`00b7d000   fltmgr   fltmgr.sys   Wed Jul 25 21:30:09 2012 (5010ABB1)
    fffff880`00b7d000 fffff880`00b91000   fileinfo fileinfo.sys Wed Jul 25 21:28:02 2012 (5010AB32)
    fffff880`00b91000 fffff880`00bd3000   WdFilter WdFilter.sys Wed Jul 25 21:29:23 2012 (5010AB83)
    fffff880`00c00000 fffff880`00c3d000   pci      pci.sys      Wed Jul 25 21:27:43 2012 (5010AB1F)
    fffff880`00c5d000 fffff880`00cbc000   mcupdate mcupdate.dll Wed Jul 25 21:30:12 2012 (5010ABB4)
    fffff880`00cbc000 fffff880`00d18000   CLFS     CLFS.SYS     Wed Jul 25 21:29:39 2012 (5010AB93)
    fffff880`00d18000 fffff880`00d3b000   tm       tm.sys       Wed Jul 25 21:29:01 2012 (5010AB6D)
    fffff880`00d3b000 fffff880`00d50000   PSHED    PSHED.dll    Wed Jul 25 23:53:53 2012 (5010CD61)
    fffff880`00d50000 fffff880`00d5a000   BOOTVID  BOOTVID.dll  Wed Jul 25 21:30:22 2012 (5010ABBE)
    fffff880`00d5a000 fffff880`00dd9000   CI       CI.dll       Thu Oct 11 00:17:18 2012 (5076565E)
    fffff880`00e00000 fffff880`00e49000   spaceport spaceport.sys Wed Jul 25 21:28:36 2012 (5010AB54)
    fffff880`00e49000 fffff880`00e61000   volmgr   volmgr.sys   Wed Jul 25 21:29:22 2012 (5010AB82)
    fffff880`00e61000 fffff880`00ec1000   volmgrx  volmgrx.sys  Wed Jul 25 21:29:59 2012 (5010ABA7)
    fffff880`00ec1000 fffff880`00eca000   intelide intelide.sys Wed Jul 25 21:29:52 2012 (5010ABA0)
    fffff880`00eca000 fffff880`00ed9000   PCIIDEX  PCIIDEX.SYS  Wed Jul 25 21:29:09 2012 (5010AB75)
    fffff880`00ed9000 fffff880`00ef3000   mountmgr mountmgr.sys Wed Jul 25 21:29:33 2012 (5010AB8D)
    fffff880`00efb000 fffff880`00f87000   cng      cng.sys      Thu Oct 11 00:17:34 2012 (5076566E)
    fffff880`00f87000 fffff880`00faf000   tpm      tpm.sys      Wed Jul 25 21:25:28 2012 (5010AA98)
    fffff880`00fba000 fffff880`00fc7000   vdrvroot vdrvroot.sys Wed Jul 25 21:27:29 2012 (5010AB11)
    fffff880`00fc7000 fffff880`00fde000   pdc      pdc.sys      Wed Oct 17 21:57:27 2012 (507F7017)
    fffff880`00fde000 fffff880`00ff8000   partmgr  partmgr.sys  Wed Jul 25 21:30:03 2012 (5010ABAB)
    fffff880`01000000 fffff880`0100b000   WppRecorder WppRecorder.sys Wed Jul 25 21:29:07 2012 (5010AB73)
    fffff880`0100b000 fffff880`01078000   ACPI     ACPI.sys     Wed Jul 25 21:28:26 2012 (5010AB4A)
    fffff880`01078000 fffff880`01082000   WMILIB   WMILIB.SYS   Wed Jul 25 21:30:04 2012 (5010ABAC)
    fffff880`01082000 fffff880`0108c000   msisadrv msisadrv.sys Wed Jul 25 21:28:02 2012 (5010AB32)
    fffff880`0108c000 fffff880`01096000   atapi    atapi.sys    Wed Jul 25 21:30:33 2012 (5010ABC9)
    fffff880`010ac000 fffff880`0110f000   msrpc    msrpc.sys    Wed Jul 25 21:28:37 2012 (5010AB55)
    fffff880`0110f000 fffff880`011d1000   Wdf01000 Wdf01000.sys Wed Jul 25 21:25:13 2012 (5010AA89)
    fffff880`011d1000 fffff880`011e1000   WDFLDR   WDFLDR.SYS   Wed Jul 25 21:29:04 2012 (5010AB70)
    fffff880`011e1000 fffff880`011f8000   acpiex   acpiex.sys   Wed Jul 25 21:25:57 2012 (5010AAB5)
    fffff880`01600000 fffff880`0166f000   NETIO    NETIO.SYS    Thu Oct 11 00:16:20 2012 (50765624)
    fffff880`0166f000 fffff880`0169e000   ksecpkg  ksecpkg.sys  Thu Oct 11 00:16:46 2012 (5076563E)
    fffff880`016a4000 fffff880`01887000   Ntfs     Ntfs.sys     Wed Jul 25 21:27:31 2012 (5010AB13)
    fffff880`01887000 fffff880`018a2000   ksecdd   ksecdd.sys   Wed Jul 25 21:28:35 2012 (5010AB53)
    fffff880`018a2000 fffff880`018b3000   pcw      pcw.sys      Wed Jul 25 21:28:44 2012 (5010AB5C)
    fffff880`018b3000 fffff880`018bd000   Fs_Rec   Fs_Rec.sys   Wed Jul 25 21:30:08 2012 (5010ABB0)
    fffff880`018bd000 fffff880`019b8000   ndis     ndis.sys     Thu Oct 11 00:16:47 2012 (5076563F)
    fffff880`019b8000 fffff880`019d4000   disk     disk.sys     Wed Jul 25 21:29:25 2012 (5010AB85)
    fffff880`019d4000 fffff880`019e1000   dump_ataport dump_ataport.sys Wed Jul 25 21:29:16 2012 (5010AB7C)
    fffff880`019e1000 fffff880`019f5000   dump_dumpfve dump_dumpfve.sys Wed Jul 25 21:28:53 2012 (5010AB65)
    fffff880`01a00000 fffff880`01a55000   volsnap  volsnap.sys  Wed Jul 25 21:30:26 2012 (5010ABC2)
    fffff880`01a55000 fffff880`01a90000   rdyboost rdyboost.sys Wed Jul 25 21:28:34 2012 (5010AB52)
    fffff880`01a90000 fffff880`01aa7000   mup      mup.sys      Wed Jul 25 21:30:00 2012 (5010ABA8)
    fffff880`01ab3000 fffff880`01ac7000   crashdmp crashdmp.sys Wed Jul 25 21:29:24 2012 (5010AB84)
    fffff880`01ac7000 fffff880`01cfd000   tcpip    tcpip.sys    Wed Jul 25 21:26:24 2012 (5010AAD0)
    fffff880`01cfd000 fffff880`01d65000   fwpkclnt fwpkclnt.sys Wed Jul 25 21:24:18 2012 (5010AA52)
    fffff880`01d65000 fffff880`01d80000   wfplwfs  wfplwfs.sys  Wed Jul 25 21:23:58 2012 (5010AA3E)
    fffff880`01d80000 fffff880`01df6000   fvevol   fvevol.sys   Wed Jul 25 21:26:46 2012 (5010AAE6)
    fffff880`01df6000 fffff880`01e00000   dump_atapi dump_atapi.sys Wed Jul 25 21:30:33 2012 (5010ABC9)
    Mini Kernel Dump does not contain unloaded driver list
    Closing open log file c:debuglog.txt
    Side Notes:

    This does not happen on my other Operating Systems, I have Windows 8 x64, 7x64, & XP.

    System:

    Motherboard: MSI G41M-P26
    CPU: Intel Q6600 Kentsfield @ 2.4GHz
    GPU: AMD Radeon HD 6570
    RAM: Can't remember.

    Someone please advise me as to what I should do about this. (DO NOT recommend a fresh install)

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Although this step isn't required, it is strongly suggested. It's the first step(s) that we run on every computer we take in at work - and it saves us lot's of work when we do find a hardware problem.
    Please run these free, bootable diagnostics: Initial Hardware Diagnostics
    Post back with the results of the tests in order to let us know if they were done successfully or not.
    Thanks!
    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

Windows 8 Pro x64 (having total system lockups)
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