Windows 8 and 8.1 Forums

HP laptops/AMD processors/Windows Update freezes at 12%

  1. #1

    Posts : 5,139
    Win8.1Pro - Finally!!!

    HP laptops/AMD processors/Windows Update freezes at 12%

    HP laptops/AMD processors/Windows Update freezes at 12%

    Yesterday at work we ran into issues with 2 HP laptops freezing at 12% when doing Windows Updates.

    A search of the web suggested that it may have been due to several things.
    We found a workaround that seems to work for us:

    - a clean boot (using msconfig we stop all non-Microsoft services from starting - and we disable all startups in Task Manager)
    - Uninstall (and remove the driver software) for all video and audio devices in Device Manager

    On both systems this has resulted in the systems being able to install the updates.
    I'll be doing more research today to see if we can find out exactly what's at fault.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Just FYI - both systems were G6-2239DX's
    No issues with another HP Win8 system (a desktop)
    I'm trying to get my boss to let me have another one of the G6 systems to experiment with - but we're also having update issues with some Lenovo AIO/Touchscreen systems.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    It's been pinned to the sound drivers. HP solution here: Windows Update 2756872 Hangs at % (Windows 8) HP Pavilion g6-2294nr Notebook PC | HP® Support

    Lenovo problems have been linked to Nitro PDF Pro - uninstall it.
    Other problems to be listed later on today.
      My System SpecsSystem Spec

  4. #4

    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64

    Nice find, this will be a good reference for update issues.
      My System SpecsSystem Spec

  5. #5

    Posts : 634
    Windows 8.1 professional x64 + WMC

    Nice info john.
    will definitely help users are stuck with this issue.
      My System SpecsSystem Spec

HP laptops/AMD processors/Windows Update freezes at 12%
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