Windows 8 and 8.1 Forums


HP laptops/AMD processors/Windows Update freezes at 12%

  1. #1


    Posts : 5,139
    Win8.1Pro - Finally!!!

    HP laptops/AMD processors/Windows Update freezes at 12%


    HP laptops/AMD processors/Windows Update freezes at 12%

    Yesterday at work we ran into issues with 2 HP laptops freezing at 12% when doing Windows Updates.

    A search of the web suggested that it may have been due to several things.
    We found a workaround that seems to work for us:

    - a clean boot (using msconfig we stop all non-Microsoft services from starting - and we disable all startups in Task Manager)
    - Uninstall (and remove the driver software) for all video and audio devices in Device Manager

    On both systems this has resulted in the systems being able to install the updates.
    I'll be doing more research today to see if we can find out exactly what's at fault.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Just FYI - both systems were G6-2239DX's
    No issues with another HP Win8 system (a desktop)
    I'm trying to get my boss to let me have another one of the G6 systems to experiment with - but we're also having update issues with some Lenovo AIO/Touchscreen systems.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's been pinned to the sound drivers. HP solution here: Windows Update 2756872 Hangs at % (Windows 8) HP Pavilion g6-2294nr Notebook PC | HP® Support

    Lenovo problems have been linked to Nitro PDF Pro - uninstall it.
    Other problems to be listed later on today.
      My System SpecsSystem Spec

  4. #4


    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64


    Nice find, this will be a good reference for update issues.
      My System SpecsSystem Spec

  5. #5


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Nice info john.
    will definitely help users are stuck with this issue.
      My System SpecsSystem Spec

HP laptops/AMD processors/Windows Update freezes at 12%
Related Threads
When I try to update windows and click "install updates" after about a second the update window in the picture, freezes and becomes unresponsive 48459. Everything else works on the computer just the windows update window freezes. I can't seem to figure out what the problem is, I've tried a few...
Hello everyone I'm running Windows 8 (not 8.1) on old laptops, and I've read somewhere on the internet (can't remember where) that certain Windows updates for will stop Windows 8 from working, on old laptops. Does that ring a bell? Sorry I can't be more specific. Have you heard something like...
Hi everyone :) Recently i had a huge problem.As the title says,no apps including windows store app is working on my computer besdies when i tried to run windows update it freezes and nothing works even when i tried to run windows update troubleshooting it also freezes in checking registry...
windows update freezes at 64% on blue screen. in Windows Updates & Activation
My windows 8.1 downloaded some automatic updates, and while installing, froze at 64%. (going on two hours). I tried turning off and turning on the wifi, as someone suggested. nothing. Any suggestions? This is a Dell Inspiron.
Hi, My desktop has Core i7 Sandy Bridge processor. I read somewhere that Windows 8.1 has some more processors requirements to run and I don't know if my processor meets those requirements. Would you kindly clarify if my processor meets those requirements or do I have to upgrade?
Intel® 3rd Generation Core Processors and Windows 8: Better Together This is what I had in mind as I've seen the release of 3rd Gen Core and few months or a year from now they will release Windows 8. Now brand companies need to work on touch screen monitors/laptops to tie up the functions...
More to see at: Will Windows 8 run on ARM processors? | News | TechRadar UK
Eight Forums Android App Eight Forums IOS App Follow us on Facebook