Windows 8 and 8.1 Forums


After system sleeps and resumes >> runs for 2s >> turnsoff

  1. #1


    Posts : 22
    Win 8 Pro x64

    After system sleeps and resumes >> runs for 2s >> turnsoff


    i got this very weird problem and have been researching it for the longest time. i probably found the most relevant info on this forum, so i thought it might be worth a shot to ask here. it is very similar to the thread here : https://www.eightforums.com/bsod-crashes-debugging/6044-windows-8-64bit-reboot-wake-sleep-2.html

    basically
    , there's no issue with my rig, other than SLEEPing. when i let the com sleep (be it manual or after 10mins idle), and upon resume (doesn't matter whether it's by keyboard/mouse/power button), it runs for 2seconds, switches off, then reboots itself (which would of course present itself as a failed shutdown because it loses power during that brief period).

    i was previously using win7 x64 and had exactly the same problem out of the blue. then, i did a clean reformat and installed win8 pro. same problem still haunts me.i heard it's a device driver problem, but i just can't nail which is it. i have attached the relevant dump files here. W8.zip

    hope a kind soul can help me to analyze this issue.

    thank you so much!



    edit : here's the log from the event viewer -

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 12/10/2012 8:52:50 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Desktop
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2012-12-10T12:52:50.538751300Z" />
    <EventRecordID>1949</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Desktop</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">4</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    </EventData>
    </Event>
    Last edited by seven8; 10 Dec 2012 at 08:16.

      My System SpecsSystem Spec

  2. #2


    Cheshire, UK
    Posts : 66
    Windows 7 Ultimate 64x /Windows 8 Professional 64x


    Quote Originally Posted by seven8 View Post
    i got this very weird problem and have been researching it for the longest time. i probably found the most relevant info on this forum, so i thought it might be worth a shot to ask here. it is very similar to the thread here : https://www.eightforums.com/bsod-cra....htmlbasically, there's no issue with my rig, other than SLEEPing. when i let the com sleep (be it manual or after 10mins idle), and upon resume (doesn't matter whether it's by keyboard/mouse/power button), it runs for 2seconds, switches off, then reboots itself (which would of course present itself as a failed shutdown because it loses power during that brief period). i was previously using win7 x64 and had exactly the same problem out of the blue. then, i did a clean reformat and installed win8 pro. same problem still haunts me.i heard it's a device driver problem, but i just can't nail which is it. i have attached the relevant dump files here. hope a kind soul can help me to analyze this issue. thank you so much!W8.zip---edit : here's the log from the event viewer - System - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 3 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2012-12-09T14:55:04.381809000Z EventRecordID 1732 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer Desktop - Security [ UserID] S-1-5-18 - EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 4 PowerButtonTimestamp 0 BootAppStatus 0
    i had this problem, found out it was my RAM, set at the wrong frequency, ran it in SLI mode for about 3 years before it clicked that the motherboard doesn't support 1066mhz in dual channel mode, dropped the frequency down to 800mhz and not a single issue since.
      My System SpecsSystem Spec

  3. #3


    Posts : 22
    Win 8 Pro x64


    hmm, at least that's not the case for mine. i tried running at default and OCed freq (1333 and 1600), no difference in results.


    btw : sorry for the messy chunk - i tried to space the text out, but it got stuck there. :/
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). I suspect that it may also be causing issues on Win8.
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    See if there's a MEMORY.dmp file in C:\Windows - let us know if you find it (check the date also).
      My System SpecsSystem Spec

  5. #5


    Posts : 22
    Win 8 Pro x64


    hi, i didn't have daemon tools installed before the problem occurred and it still happened.

    in any case i followed your instructions to clean it up, still the same issue.

    there's no memory.dmp file unfortunately

    any other clue?
      My System SpecsSystem Spec

  6. #6


    Posts : 22
    Win 8 Pro x64


    this is the new zip file after I reformatted everything (AGAIN), and before installing any new app. same problem exists

    http://www.mediafire.com/?3m710qy03cdndf7
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please remove Daemon Tools as I suggested earlier. It still shows up in your MSINFO32 file as being installed. Just because there wasn't a problem earlier doesn't mean there isn't a problem now. If this was the case, nothing would ever break!

    FWIW - updating other programs can affect the operation of Daemon Tools as can different Windows Updates. My troubleshooting procedure relies upon removing all KNOWN problem causing drivers before moving on to other troubleshooting.

    SSD's get cranky with older storage controller drivers (anything not from 2012). Also, ensure that the SSD has the latest firmware installed.

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    Please test all hard drives on the system with these free tools (SSD not included): Hard Drive Diagnostic Procedure
    Errors in event viewer referring to HDD corruption.
    Use whatever tools that you have available for the SSD. Also, please run chkdsk /r /f (from an elevated (Run as Administrator) Command Prompt) on the SSD and let us know the results.
      My System SpecsSystem Spec

  8. #8


    Posts : 22
    Win 8 Pro x64


    Hi,

    this is odd - because I really did reformat my Windows boot drive, aka the SSD which contained Daemon tools - hence it shouldn't appear again.

    i have also updated ssd firmware to latest version, all controllers to latest versions, ram @ default speed, checked integrity of SSDs and HDDs and they are all fine.



    what gives?
      My System SpecsSystem Spec

  9. #9


    Posts : 22
    Win 8 Pro x64


    ok, there's new development.

    when i tried installing new drivers for my Asus Xonar DG soundcard, it always hangs halfway when installing (right before it hanged, there was a brief prompt, seems to ask permission for digitally signed drivers but it was too fast for me to catch it).

    the same happens even if i grab custom-drivers (from brainbit).

    that is one issue.


    second issue - i can't seem to restart reliably and expect to come into windows successfully. sometimes, it gets stuck in this restart loop, saying "system_service_exception" and needs to restart. after restart, it attempts auto repair and wants me to restore ( which i did not ), and then i just keep redoing this all over again, loading bios defaults or tweaking settings here and there just to get into windows. there is no one fixed package of settings that work reliably. i don't know why.

    just got to know that these two issues are probably separate from the current one i am trying to resolve. here's the dump files again.

    SF_12-12-2012.zip
      My System SpecsSystem Spec

  10. #10


    Posts : 22
    Win 8 Pro x64


    help anybody?
      My System SpecsSystem Spec

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