Windows 8 and 8.1 Forums


Frequent BSOD - Various Causes

  1. #1


    Posts : 8
    Windows 8 x64

    Frequent BSOD - Various Causes


    I've been encountering BSODs on a semi-regular basis. It started with my new machine some time last year w/ Win7x64. About 2mo ago I upgraded to Win8 and if anything, they've gotten more frequent. I've run memtest w/ no errors and various video card stress tests w/ no errors, and I'm not overclocking. I've updated drivers, flashed bios to no avail.

    There are 2 diagnostics that are causing problems, and I'm not sure where to go from here:

    1) I do get errors from running prime95 and my cpu heat goes > 90C while running the torture test, but is fine under normal load. Prime is finding errors (results file attached (results.txt))
    2) With driver verifier enabled, I get BSOD's almost immediately when trying to sign into Windows.

    Obviously the cpu heat is an issue, but since I haven't noticed it getting hot during normal usage, I wasn't sure if that's the root cause of all the bsod's. I've attached my win32 system info, bluescreenview of the dumps, the raw minidumps zipped, and the prime95 results.

    Thanks in advance.
    MG

      My System SpecsSystem Spec

  2. #2


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
    An attempt was made to execute non-executable memory.  The guilty driver
    is on the stack trace (and is typically the current instruction pointer).
    When possible, the guilty driver's name (Unicode string) is printed on
    the bugcheck screen and saved in KiBugCheckDriver.
    Arguments:
    Arg1: fffffa800c1b0680, Virtual address for the attempted execute.
    Arg2: 80000002244009e3, PTE contents.
    Arg3: fffff8800c87d190, (reserved)
    Arg4: 0000000000000004, (reserved)
    
    
    Debugging Details:
    ------------------
    
    
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0xFC
    
    
    PROCESS_NAME:  NMIndexStoreSv
    
    
    CURRENT_IRQL:  0
    
    
    TRAP_FRAME:  fffff8800c87d190 -- (.trap 0xfffff8800c87d190)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000761b0db4 rbx=0000000000000000 rcx=fffffa800d4a4f28
    rdx=ffffffffffffffff rsi=0000000000000000 rdi=0000000000000000
    rip=fffffa800c1b0680 rsp=fffff8800c87d328 rbp=ffffffffffffffff
     r8=ffffffffffffffff  r9=00000000000001f8 r10=0000000000000000
    r11=fffffa8009ee21e0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         ov up ei ng nz ac po nc
    fffffa80`0c1b0680 06              ???
    Resetting default scope
    
    
    LAST_CONTROL_TRANSFER:  from fffff803bc66b6f4 to fffff803bc4fc740
    
    
    STACK_TEXT:  
    fffff880`0c87cf68 fffff803`bc66b6f4 : 00000000`000000fc fffffa80`0c1b0680 80000002`244009e3 fffff880`0c87d190 : nt!KeBugCheckEx
    fffff880`0c87cf70 fffff803`bc66a804 : 00000000`c0000010 00000000`00000000 00000001`00060001 fffff880`0c87cfc8 : nt! ?? ::FNODOBFM::`string'+0x32e7a
    fffff880`0c87cfb0 fffff803`bc537e1f : 00000000`00000008 fffffa80`0c1b0680 fffffa80`0c1b0680 fffff880`0c87d0d9 : nt! ?? ::FNODOBFM::`string'+0x31eca
    fffff880`0c87d050 fffff803`bc4fa1ee : 00000000`00000008 fffffa80`0d4a4f20 fffff8a0`0f320f00 fffff880`0c87d190 : nt!MmAccessFault+0x54f
    fffff880`0c87d190 fffffa80`0c1b0680 : fffffa80`0d43ab80 fffff880`0c87d3b9 fffff803`bc5345da fffffa80`0d43ab80 : nt!KiPageFault+0x16e
    fffff880`0c87d328 fffffa80`0d43ab80 : fffff880`0c87d3b9 fffff803`bc5345da fffffa80`0d43ab80 fffffa80`09ee21e0 : 0xfffffa80`0c1b0680
    fffff880`0c87d330 fffff880`0c87d3b9 : fffff803`bc5345da fffffa80`0d43ab80 fffffa80`09ee21e0 fffffa80`0d4a48e8 : 0xfffffa80`0d43ab80
    fffff880`0c87d338 fffff803`bc5345da : fffffa80`0d43ab80 fffffa80`09ee21e0 fffffa80`0d4a48e8 00000000`00000008 : 0xfffff880`0c87d3b9
    fffff880`0c87d340 fffff880`00a332d0 : 00000000`c0000013 fffffa80`0d43ab80 00000000`00000000 fffffa80`09ee21e0 : nt!IopfCompleteRequest+0x61a
    fffff880`0c87d420 fffff880`00a2d862 : fffffa80`0bf10dc0 00000000`c0000013 fffffa80`0d0891c0 fffffa80`09ee21e0 : fltmgr!FltpFsControlMountVolume+0x5b0
    fffff880`0c87d4f0 fffff803`bc803e08 : fffffa80`0bf10dc0 fffffa80`0bf10dc0 fffff880`0c87d5c1 fffff880`01265180 : fltmgr!FltpFsControl+0x182
    fffff880`0c87d550 fffff803`bc4e746b : fffffa80`084f6890 fffffa80`084f6800 fffffa80`084ed000 fffff803`bc438e00 : nt!IopMountVolume+0x248
    fffff880`0c87d620 fffff803`bc8c7d6c : 00000000`00000005 00000000`00000000 fffff880`0c87d941 fffffa80`0d8feb10 : nt!IopCheckVpbMounted+0x151
    fffff880`0c87d670 fffff803`bc8c4c7d : fffff803`bc482000 fffff803`bc482000 00000000`00000000 fffffa80`084f6890 : nt!IopParseDevice+0x46c
    fffff880`0c87d860 fffff803`bc8ca2d8 : 00000000`00000000 fffff880`0c87da08 00000000`00000040 fffffa80`06a21ce0 : nt!ObpLookupObjectName+0x7a1
    fffff880`0c87d990 fffff803`bc8dbede : 00000000`00000000 00000000`00000000 00000111`d9c9b001 fffffa80`0c1b0780 : nt!ObOpenObjectByName+0x258
    fffff880`0c87da60 fffff803`bc8b223c : 00000000`02a5e878 fffff803`00100000 00000000`02a5f0d0 00000000`00000000 : nt!IopCreateFile+0x37c
    fffff880`0c87db00 fffff803`bc4fb753 : 00000000`77242300 00000000`02b5fd68 00000000`02a5fdb0 00000000`7fe9b000 : nt!NtOpenFile+0x58
    fffff880`0c87db90 000007fd`024a2f1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`02a5e7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`024a2f1a
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+32e7a
    fffff803`bc66b6f4 cc              int     3
    
    
    SYMBOL_STACK_INDEX:  1
    
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+32e7a
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: nt
    
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50875b31
    
    
    BUCKET_ID_FUNC_OFFSET:  32e7a
    
    
    FAILURE_BUCKET_ID:  0xFC_nt!_??_::FNODOBFM::_string_
    
    
    BUCKET_ID:  0xFC_nt!_??_::FNODOBFM::_string_
    
    
    Followup: MachineOwner
    ---------
    Uninstall your nero home software as soon as possible

    Also update your nvidia driver

    NVIDIA GeForce 9800 GT | GeForce
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8 x64


    I did update my nvidia driver less than a week ago, but I'll uninstall nero and see what happens.

    If I may ask, what pointed you in the direction of Nero?
      My System SpecsSystem Spec

  4. #4


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Quote Originally Posted by mikeg View Post
    I did update my nvidia driver less than a week ago, but I'll uninstall nero and see what happens.

    If I may ask, what pointed you in the direction of Nero?
    In the report, If you go down you can see


    PROCESS_NAME: NMIndexStoreSvwhich points to nero, That is why I suggested you to uninstall nero
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8 x64


    Well I was just playing assassin's creed III for over 3hours w/ no crashes. Seems to have resolved the issue. Thanks for the help.
      My System SpecsSystem Spec

  6. #6


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    It takes a couple to days to conclude if the problem has been totally solved. If it BSOD again upload those dumps
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8 x64


    Well you were right - it happened again. Here's the latest dump.

    Should note that I was logging my cpu temp and it did reach high 80's right before crash. gpu was around 60
    Last edited by mikeg; 12 Dec 2012 at 21:46. Reason: more info
      My System SpecsSystem Spec

  8. #8


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Hi,

    The latest dump is difficult to conclude what is the reason behind the BSOD.

    It just says windows driver fault.

    Here is the next step we need to know which driver is causing the fault.So follow this

    Driver Verifier - Enable and Disable - Windows 7 Forums

    Post back the dumps

    Here is the analysis of this dump

    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800af0dd342, Address of the instruction which caused the bugcheck
    Arg3: fffff8800c5cca30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    
    FAULTING_IP: 
    nt!MiAllocatePagedPoolPages+172
    fffff800`af0dd342 488b0dd7fd1c00  mov     rcx,qword ptr [nt!MmTotalCommitLimit (fffff800`af2ad120)]
    
    
    CONTEXT:  fffff8800c5cca30 -- (.cxr 0xfffff8800c5cca30)
    rax=00000000002fff56 rbx=00000000000f2ddc rcx=00000000000f2ddb
    rdx=00000000000f2ddc rsi=0000000000000001 rdi=fffff88009659b98
    rip=fffff800af0dd342 rsp=fffff8800c5cd430 rbp=fffff8800c5cd4a9
     r8=00000000003fff1d  r9=0000000000000001 r10=0000000000000010
    r11=fffff8800c5cd508 r12=0000000000000001 r13=0000000000000000
    r14=fffff88009659000 r15=0000000063637355
    iopl=0         nv up ei ng nz na pe cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
    nt!MiAllocatePagedPoolPages+0x172:
    fffff800`af0dd342 488b0dd7fd1c00  mov     rcx,qword ptr [nt!MmTotalCommitLimit (fffff800`af2ad120)] ds:002b:fffff800`af2ad120=????????????????
    Resetting default scope
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x3B
    
    
    PROCESS_NAME:  explorer.exe
    
    
    CURRENT_IRQL:  0
    
    
    LAST_CONTROL_TRANSFER:  from fffff800af27e3ac to fffff800af0dd342
    
    
    STACK_TEXT:  
    fffff880`0c5cd430 fffff800`af27e3ac : 00000000`00000029 00000000`00000000 fffff880`0965ae00 00000000`00000000 : nt!MiAllocatePagedPoolPages+0x172
    fffff880`0c5cd510 fffff800`af0c459e : fffff901`00000000 00000000`00000000 00000000`0000002b 00000000`00000001 : nt!ExAllocatePoolWithTag+0x374
    fffff880`0c5cd5e0 fffff960`001e92fb : 00000000`021cf8a8 00000000`000005cc fffff901`63637355 00000000`00000000 : nt!ExAllocatePoolWithQuotaTag+0x5e
    fffff880`0c5cd670 fffff960`00311248 : fffff960`00173000 00000000`00853a10 00000000`000005d0 00000000`63637355 : win32k!AllocCallbackMessage+0x11b
    fffff880`0c5cd6c0 fffff960`002327c7 : 00000000`00000000 fffff901`00803a10 00000000`00000000 fffff800`af0b13fe : win32k!SfnCOPYDATA+0x7c
    fffff880`0c5cda50 fffff960`001d5eea : 00000000`00000000 fffffa80`0000004a 00000000`0021059c fffff901`04d34a10 : win32k!xxxSendMessageToClient+0xd7
    fffff880`0c5cdae0 fffff960`0024b77d : fffff901`006ceb90 fffff901`006ceb90 00000000`00000001 fffff901`046670c0 : win32k!xxxReceiveMessage+0x7ba
    fffff880`0c5cdc20 fffff960`0031d674 : fffff880`0c5cdd88 00000000`00000000 fffff880`00000000 00000000`ffffffff : win32k!xxxRealInternalGetMessage+0x90d
    fffff880`0c5cdd40 fffff800`af088753 : fffffa80`09dcf080 00000000`021cf8c8 fffff880`0c5cdde8 00000177`00000000 : win32k!NtUserRealInternalGetMessage+0x74
    fffff880`0c5cddd0 000007fc`25221b4a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`021cf8a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fc`25221b4a
    
    
    
    
    FOLLOWUP_IP: 
    win32k!AllocCallbackMessage+11b
    fffff960`001e92fb 488bd8          mov     rbx,rax
    
    
    SYMBOL_STACK_INDEX:  3
    
    
    SYMBOL_NAME:  win32k!AllocCallbackMessage+11b
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: win32k
    
    
    IMAGE_NAME:  win32k.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5080de07
    
    
    STACK_COMMAND:  .cxr 0xfffff8800c5cca30 ; kb
    
    
    BUCKET_ID_FUNC_OFFSET:  11b
    
    
    FAILURE_BUCKET_ID:  0x3B_win32k!AllocCallbackMessage
    
    
    BUCKET_ID:  0x3B_win32k!AllocCallbackMessage
    
    
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8 x64


    Just an update - I've had driver verifier enabled for over 2 days now without a crash. I did update my via audio driver as well so not sure if that was related.
      My System SpecsSystem Spec

  10. #10


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    If driver verifier has not made your computer crash then drivers are not at fault
      My System SpecsSystem Spec

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