Windows 8 and 8.1 Forums

BSOD on Shutdown

  1. #1


    Posts : 4
    Windows 8 Pro x64

    BSOD on Shutdown - SYSTEM_SERVICE_EXCEPTION


    Hello,


    I have upgraded from Windows 7 Home Premium x64 to Windows 8 Pro x64 and I know get a BSOD (SYSTEM_SERVICE_EXCEPTION) everytime I do a "shutdown" or a "log out", but not when I do a restart (then the computer restarts normally...)


    I have enabled the driver verification (verifier.exe) as mentionned in another post with similar issues, but I did not make a difference (other than significantly slowing down the boot time and pc in general)


    A memory dump was generated from the BSOD, I have attached the SF Diagnostic with the shurtdown and log out minidumps.


    I looks like a driver problem to me. but I really don't understand why a get a BSOD on a shutdown and no error on a restart.


    Any help / suggestion is appreciated.


    Thx,


    Marcel
    Last edited by mfrey; 09 Dec 2012 at 04:03.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm late for work, please start with this:

    Win7 didn't like wireless USB wifi devices - so I expect that Win8 won't also. Please uninstall the software for this device and then physically remove it from the system to test.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    mfpvbus.sys Fri Oct 20 04:57:17 2006 (45388F6D)
    Most likely a WIRELESS_USB Bus Enumerator
    - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    SiLib.sys Tue Feb 6 18:13:54 2007 (45C90BB2)
    USBXpress Development Kit
    Driver Reference Table - SiLib.sys

    DSI_SiUSBXp_3_1.sys Tue Feb 6 18:15:34 2007 (45C90C16)
    Garmin ANT wireless USB stick
    Driver Reference Table - DSI_SiUSBXp_3_1.sys

    RTKVHD64.sys Tue Nov 23 05:14:08 2010 (4CEB93F0)
    Realtek High Definition Audio Function Driver
    Driver Reference Table - RTKVHD64.sys

    jraid.sys Wed Nov 24 22:27:17 2010 (4CEDD795)
    JMicron RAID Driver
    Driver Reference Table - jraid.sys

    usbfilter.sys Wed Dec 15 05:34:49 2010 (4D0899C9)
    AMD USB Filter Driver (likely part of the chipset drivers)
    Driver Reference Table - usbfilter.sys

    ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
    CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    Driver Reference Table - ElbyCDIO.sys

    VClone.sys Sat Jan 15 11:21:04 2011 (4D31C970)
    VirtualCloneCD Driver by Elaborate Bytes AG
    Driver Reference Table - VClone.sys

    amd_sata.sys Fri Mar 4 15:45:41 2011 (4D714F75)
    AMD SATA Controller AHCI 1.2 Device Driver
    Driver Reference Table - amd_sata.sys

    amd_xata.sys Fri Mar 4 15:45:44 2011 (4D714F78)
    AMD Stor Filter Driver
    Driver Reference Table - amd_xata.sys

    VMNET.SYS Fri Jul 8 03:43:55 2011 (4E16B53B)
    VMware Virtual Network Driver
    Driver Reference Table - VMNET.SYS

    vmnetadapter.sys Fri Jul 8 03:43:56 2011 (4E16B53C)
    VMware virtual network adapter driver
    Driver Reference Table - vmnetadapter.sys

    vmnetbridge.sys Fri Jul 8 03:44:44 2011 (4E16B56C)
    VMware bridge driver
    Driver Reference Table - vmnetbridge.sys

    vmci.sys Tue Jul 26 22:42:09 2011 (4E2F7B01)
    VMware
    Driver Reference Table - vmci.sys

    hcmon.sys Tue Aug 30 02:05:35 2011 (4E5C7DAF)
    VMware USB monitor
    Driver Reference Table - hcmon.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    Driver Reference Table - Rt630x64.sys

    vmnetuserif.sys Mon Nov 14 00:56:43 2011 (4EC0AD9B)
    VMware network application interface driver
    Driver Reference Table - vmnetuserif.sys

    VMkbd.sys Mon Nov 14 01:35:37 2011 (4EC0B6B9)
    VMware keyboard filter driver
    Driver Reference Table - VMkbd.sys

    vmx86.sys Mon Nov 14 02:18:14 2011 (4EC0C0B6)
    VMware Virtualization Driver
    Driver Reference Table - vmx86.sys



    BSOD BUGCHECK SUMMARY
    **************************Sat Dec 8 08:31:58.829 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120812-25022-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    System Uptime: 0 days 0:13:33.552
    Probably caused by : ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )
    BugCheck 3B, {c0000005, fffff801e68423d0, fffff8801b51d960, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801e68423d0, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b51d960, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    PROCESS_NAME: LogonUI.exe
    FAILURE_BUCKET_ID: 0x3B_nt!HvpGetCellPaged
    BIOS Version 0402
    BIOS Release Date 05/16/2011
    Manufacturer To be filled by O.E.M.
    Product Name To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 8 07:55:21.786 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120812-166437-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
    System Uptime: 0 days 0:06:21.785
    Probably caused by : ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )
    BugCheck 3B, {c0000005, fffff8032ac553d0, fffff8801d459960, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8032ac553d0, Address of the instruction which caused the bugcheck
    Arg3: fffff8801d459960, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME: LogonUI.exe
    FAILURE_BUCKET_ID: 0x3B_VRFK_nt!HvpGetCellPaged
    BIOS Version 0402
    BIOS Release Date 05/16/2011
    Manufacturer To be filled by O.E.M.
    Product Name To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8 Pro x64


    Thanks a lot for your feed-back and suggestions. I tried to follow them by doing the following:
    - uninstall my usb wifi dongle (and removing drivers)
    - updating drivers for my graphic card, motherboard, reaktek audio and jmicron raid driver
    - update vmware player to a newer version
    - remove the garmin ant stick (and removing drivers)
    - removed virtual clone drive

    The issue is howerver still the same (BSOD on shutdown, not on reboot), I have attached a new diagnostic file

    I did add my USB Wifi dongle back after I tested that it's removal did not make a difference, as I needed an internet connection. I also tried a different windows 8 driver for my usb wifi, did not make a difference neither...,

    Any futher suggestion is welcome.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8 Pro x64


    I figured out that if I turn off the "Turn on fat start-up", the BSOD goes away on the shutdown. That also explains why it only happened on shutdown and not on restarts.

    Any clue how to fix that, otherwise I'll have to live with a computer that boot slow...
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No idea, you'll have to post over in the hardware forums for someone with more experience with that. Hardware & Drivers - Windows 8 Forums
      My System SpecsSystem Spec

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