0x0000009F DRIVER_POWER_STATE_FAILURE NP535U4C-S02CA

kirashi · Dec 7, 2012

Hello everyone, this shall be my first post and so I hope I have followed the procedures correctly. Below I have attached the Dump ZIP folder as instructed and hopefully summarized in simplicity the problem I am having.

So I just recently bought this laptop to replace my older HP TM2-2050CA Touchsmart machine, as I am a HUG fan of 13/14 inch screen machines with lots of power, and the DVD drive in this one was a bonus to boot. Not only 2 days go by and already it has an improper shutdown. It bluescreened upon shutdown due to a Video Failure 0x00000117 Code, which I believe was caused by outdated drivers. That's all fine now, did some updates, problem solved. But a new bugcheck code has started to occur: 0x0000009F Driver Power state Failure.

Funny thing is this "Blue Screen" only appears to happen whenever I shutdown the machine, sometimes not at all, sometimes 3 times of shutting down and rebooting in an evening. I don't actually see the BSOD, but when the machine turns back on, Windows informs me my PC recovered from a problem, and wants to send a report.... blah blah. Everything works perfectly peachy as normal however.

Sorry for this post being so long, I have attached the logs below in a ZIP, and hope to find the answer to this problem...

koolkat77 · Dec 8, 2012

Welcome

Did you check if it BSOD-s this way or during these occasions in safe mode?

kirashi · Dec 9, 2012

koolkat77 said:
Welcome

Did you check if it BSOD-s this way or during these occasions in safe mode?

When I bought the laptop I performed a factory image recovery (as I always do) just to know myself what software gets updated the first time. The updates it performed were a BIOS update (yay!), graphics card (also yay!), Samsung Quick Launch, and then things like adobe and Java etc. I removed Norton stuff as usual too, so essentially it's a clean factory Samsung image, with only windows 8 updates, and the ones that come directly through Samsung's utility. Nothing else...

Have tried safe-mode, and it eliminates the problem, but then of course nothing that requires drivers works... No GFX card, some FN+HOTKEYS don't work, etc. ... kind of silly to have to resort to safe mode on a clean boot laptop...

Little Background on this one: I am the backup technician for the retail store I work at, and even the main technician and I putting our brains together can't wrap our heads around this one because of its' intermittent tendencies... It would be easy to pinpoint one driver, but so far, we can't seem to find what i causing it...

usasma · Dec 21, 2012

No memory dumps (in the upload) since 30 Nov - can you recall anything in particular that happened around that time?

The memory dumps blame athw8x.sys - a driver for your Atheros wireless card.
Please try uninstalling the wireless driver, then installing a fresh copy.
If this does not fix things, then it's either an incompatibility (not likely IMO because of the date of the driver and it's naming convention) or it's a problem with the wireless device (hardware problem).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Nov 28 23:51:32.815 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\113012-38657-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16442.amd64fre.win8_gdr.121023-1503
System Uptime:[B]0 days 9:40:41.698[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa80085f2880, fffff8037d268760, fffffa800bdbbac0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80085f2880, Physical Device Object of the stack
Arg3: fffff8037d268760, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800bdbbac0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_athw8x_IMAGE_pci.sys[/B]
  BIOS Version                  P03RAR.W96.121022.LEO
  BIOS Release Date             10/22/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  535U4C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 21 22:19:16.594 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112112-55115-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16442.amd64fre.win8_gdr.121023-1503
System Uptime:[B]0 days 18:46:01.474[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa80085f2880, fffff8007a64c760, fffffa800daf7800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80085f2880, Physical Device Object of the stack
Arg3: fffff8007a64c760, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800daf7800, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_athw8x_IMAGE_pci.sys[/B]
  BIOS Version                  P03RAR.W96.121022.LEO
  BIOS Release Date             10/22/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  535U4C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 21 02:55:15.755 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112112-59701-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16442.amd64fre.win8_gdr.121023-1503
System Uptime:[B]0 days 12:25:15.476[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa80085d7880, fffff80389469760, fffffa800b105830}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80085d7880, Physical Device Object of the stack
Arg3: fffff80389469760, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800b105830, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_athw8x_IMAGE_pci.sys[/B]
  BIOS Version                  P03RAR.W96.121022.LEO
  BIOS Release Date             10/22/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  535U4C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 20 02:35:23.526 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112012-67470-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]3 days 11:06:14.674[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa80085fe880, fffff8006ba08760, fffffa8008ca8e10}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80085fe880, Physical Device Object of the stack
Arg3: fffff8006ba08760, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008ca8e10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_athw8x_IMAGE_pci.sys[/B]
  BIOS Version                  P03RAR.W96.121022.LEO
  BIOS Release Date             10/22/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  535U4C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 16 03:31:05.666 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111612-104458-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]2 days 12:53:25.495[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa80085f3880, fffff8017b4e8760, fffffa800ad064a0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80085f3880, Physical Device Object of the stack
Arg3: fffff8017b4e8760, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800ad064a0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_athw8x_IMAGE_pci.sys[/B]
  BIOS Version                  P03RAR.W96.121022.LEO
  BIOS Release Date             10/22/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  535U4C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 12 15:39:09.090 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111212-51729-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 12:48:02.960[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa80085f9880, fffff801802ce760, fffffa800c67c390}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80085f9880, Physical Device Object of the stack
Arg3: fffff801802ce760, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800c67c390, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]0x9F_3_athw8x_IMAGE_pci.sys[/B]
  BIOS Version                  P03RAR.W96.121022.LEO
  BIOS Release Date             10/22/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  535U4C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Nov 28 23:51:32.815 2012 (UTC - 5:00)**************************
[COLOR=RED][B]CLVirtualDrive.sys   Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
Rt630x64.sys         Tue Jun 12 09:37:53 2012 (4FD74631)
appexDrv.sys         Sun Jun 17 01:00:54 2012 (4FDD6486)
usbfilter.sys        Tue Jun 19 07:07:40 2012 (4FE05D7C)
btath_bus.sys        Thu Jun 21 01:22:17 2012 (4FE2AF89)
btath_lwflt.sys      Thu Jun 21 01:22:36 2012 (4FE2AF9C)
btath_avdt.sys       Thu Jun 21 01:22:40 2012 (4FE2AFA0)
btath_hcrp.sys       Thu Jun 21 01:23:29 2012 (4FE2AFD1)
amdkmpfd.sys         Mon Jul  9 21:49:35 2012 (4FFB8A2F)
AtihdW86.sys         Tue Jul 17 03:34:09 2012 (50051571)
amd_sata.sys         Mon Jul 23 14:34:48 2012 (500D9948)
amd_xata.sys         Mon Jul 23 14:34:52 2012 (500D994C)
BthLEEnum.sys        Wed Jul 25 22:25:02 2012 (5010AA7E)
RadioHIDMini.sys     Fri Jul 27 07:57:08 2012 (50128214)
ETD.sys              Tue Aug  7 05:40:49 2012 (5020E2A1)
RTKVHD64.sys         Tue Aug  7 06:49:39 2012 (5020F2C3)
atikmpag.sys         Wed Aug  8 09:48:21 2012 (50226E25)
atikmdag.sys         Wed Aug  8 10:32:04 2012 (50227864)
btath_rcp.sys        Fri Aug 24 11:27:40 2012 (50379D6C)
btfilter.sys         Thu Sep 13 03:13:45 2012 (505187A9)
athw8x.sys           Wed Sep 19 03:15:18 2012 (50597106)
btath_flt.sys        Thu Sep 27 05:49:09 2012 (50642115)
btath_a2dp.sys       Thu Sep 27 05:49:18 2012 (5064211E)
aswrdr2.sys          Mon Oct  8 04:23:43 2012 (50728D8F)
aswFsBlk.SYS         Tue Oct 30 18:43:04 2012 (509057F8)
aswMonFlt.sys        Tue Oct 30 18:43:09 2012 (509057FD)
aswSP.SYS            Tue Oct 30 18:44:06 2012 (50905836)
aswSnx.SYS           Tue Oct 30 18:44:08 2012 (50905838)
aswnet.sys           Sun Nov  4 05:12:57 2012 (50963FA9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 20 02:35:23.526 2012 (UTC - 5:00)**************************
point64.sys          Tue Sep 18 06:18:08 2012 (50584A60)
dc3d.sys             Tue Sep 18 06:18:24 2012 (50584A70)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 16 03:31:05.666 2012 (UTC - 5:00)**************************
LEqdUsb.Sys          Tue Sep 18 05:26:44 2012 (50583E54)
LHidEqd.Sys          Tue Sep 18 05:26:46 2012 (50583E56)
LHidFilt.Sys         Tue Sep 18 05:26:53 2012 (50583E5D)
LMouFilt.Sys         Tue Sep 18 05:26:58 2012 (50583E62)
aswnet.sys           Mon Oct 29 11:02:23 2012 (508E9A7F)
[/font]

kirashi · Dec 31, 2012

OK well @usasma, I have not had another crash since I uninstalled all the Cyberlink DVD Software from my laptop. CLVirtualDrive.sys is gone as well because of the uninstall, so no need for updating.So far the only issue remaining is with wireless; it hasn't caused a bluescreen lately, but occasionally when I wake the laptop from sleep,I have no internet connection. Device manager andNetwork and Sharing both see the Atheros Wireless Card, but of course because Windows 8 uses its' metro style interface to connect to networks, it still refuses to acknowledge the presence of networks, or sometimes thinks airplane mode is always on.Not a big deal, but I'll let you know if anything changes.

0x0000009F DRIVER_POWER_STATE_FAILURE NP535U4C-S02CA

kirashi

New Member

My Computer

System One

koolkat77

Junior Member

My Computer

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kirashi

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

kirashi

New Member

My Computer

System One