Windows 8 and 8.1 Forums


BSOD WHEA uncorrectable error

  1. #1


    Posts : 3
    Windows 8

    BSOD WHEA uncorrectable error


    Okay so I just got this PC in yesterday and I'm already having issues. At first it was giving me the BSOD for my wireless receiver which apparently just didn't have drivers for 8 yet. But now if I go to watch videos or try to play a game the video gets choppy then BSOD, then half the time it will blue screen again right after restarting. Some times it will give me a WHEA_uncorrectable_error and sometimes it will restart before any error is displayed. Any help is greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    Redmond
    Posts : 651
    Windows 8.1 x64


    Well, I think your Atheros wireless card is still giving you issues - looks like this one is likely caused by the driver for it as well:
    Code:
    1: kd> kb
    RetAddr           : Args to Child                                                           : Call Site
    fffff802`999e657c : 00000000`000000c8 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff802`998d0d85 : fffff880`01af6310 fffff880`08a0d8e0 fffff880`063cf400 fffff880`0637d7e4 : nt!KeExpandKernelStackAndCalloutInternal+0x11686c
    fffff880`01af65fe : 00000000`00000001 00000000`00000000 fffffa80`09ec84c0 fffffa80`076b11b0 : nt!KeExpandKernelStackAndCalloutEx+0x25
    (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : tcpip!NetioExpandKernelStackAndCallout+0x59
    fffff880`01862e2e : 00000000`00000000 00000000`00000001 00000000`ffffffff fffffa80`078b7810 : tcpip!FlReceiveNetBufferListChain+0xae
    fffff880`01862750 : fffffa80`06b03e02 fffffa80`071f0000 fffffa80`00000000 00000000`00000001 : ndis!ndisMIndicateNetBufferListsToOpen+0x373
    (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisIndicateSortedNetBufferLists+0x43
    (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisMDispatchReceiveNetBufferListsInternal+0x1dd
    (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisMTopReceiveNetBufferLists+0x1fb
    (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisCallReceiveHandler+0x214
    fffff880`01862a05 : fffffa80`078e81a0 00000000`00000000 00000000`00000001 d0000000`0000002f : ndis!ndisInvokeNextReceiveHandler+0x650
    (Inline Function) : --------`-------- --------`-------- --------`-------- --------`-------- : ndis!ndisMIndicateReceiveNetBufferListsInternal+0x57
    fffff880`0a4c3fa2 : fffffa80`067725c0 00000000`00000080 fffffa80`09bd15e8 fffffa80`09bd1798 : ndis!NdisMIndicateReceiveNetBufferLists+0xc5
    fffffa80`067725c0 : 00000000`00000080 fffffa80`09bd15e8 fffffa80`09bd1798 ffff0000`00000001 : athurx+0x14fa2
    
    1: kd> .bugcheck
    Bugcheck code 000000C8
    Arguments 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_UNEXPECTED_VALUE (c8)
    The processor's IRQL is not what it should be at this time.  This is
    usually caused by a lower level routine changing IRQL for some period
    and not restoring IRQL at the end of that period (eg acquires spinlock
    but doesn't release it).
            if UniqueValue is 0 or 1
                2 = APC->KernelRoutine
                3 = APC
                4 = APC->NormalRoutine
    Arguments:
    Arg1: 0000000000000000, (Current IRQL << 16) | (Expected IRQL << 8) | UniqueValue
    Arg2: 0000000000000002
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Debugging Details:
    ------------------
    *** WARNING: Unable to verify timestamp for athurx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athurx.sys
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0xC8
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from fffff802999e657c to fffff8029988f040
    STACK_TEXT:  
    fffff880`08a0d768 fffff802`999e657c : 00000000`000000c8 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`08a0d770 fffff802`998d0d85 : fffff880`01af6310 fffff880`08a0d8e0 fffff880`063cf400 fffff880`0637d7e4 : nt!KeExpandKernelStackAndCalloutInternal+0x11686c
    fffff880`08a0d870 fffff880`01af65fe : 00000000`00000001 00000000`00000000 fffffa80`09ec84c0 fffffa80`076b11b0 : nt!KeExpandKernelStackAndCalloutEx+0x25
    fffff880`08a0d8b0 fffff880`01862e2e : 00000000`00000000 00000000`00000001 00000000`ffffffff fffffa80`078b7810 : tcpip!FlReceiveNetBufferListChain+0xae
    fffff880`08a0d930 fffff880`01862750 : fffffa80`06b03e02 fffffa80`071f0000 fffffa80`00000000 00000000`00000001 : ndis!ndisMIndicateNetBufferListsToOpen+0x373
    fffff880`08a0d9d0 fffff880`01862a05 : fffffa80`078e81a0 00000000`00000000 00000000`00000001 d0000000`0000002f : ndis!ndisInvokeNextReceiveHandler+0x650
    fffff880`08a0daa0 fffff880`0a4c3fa2 : fffffa80`067725c0 00000000`00000080 fffffa80`09bd15e8 fffffa80`09bd1798 : ndis!NdisMIndicateReceiveNetBufferLists+0xc5
    fffff880`08a0db20 fffffa80`067725c0 : 00000000`00000080 fffffa80`09bd15e8 fffffa80`09bd1798 ffff0000`00000001 : athurx+0x14fa2
    fffff880`08a0db28 00000000`00000080 : fffffa80`09bd15e8 fffffa80`09bd1798 ffff0000`00000001 fffff880`0a4d0923 : 0xfffffa80`067725c0
    fffff880`08a0db30 fffffa80`09bd15e8 : fffffa80`09bd1798 ffff0000`00000001 fffff880`0a4d0923 fffffa80`00000000 : 0x80
    fffff880`08a0db38 fffffa80`09bd1798 : ffff0000`00000001 fffff880`0a4d0923 fffffa80`00000000 00000000`00000000 : 0xfffffa80`09bd15e8
    fffff880`08a0db40 ffff0000`00000001 : fffff880`0a4d0923 fffffa80`00000000 00000000`00000000 fffffa80`078b7810 : 0xfffffa80`09bd1798
    fffff880`08a0db48 fffff880`0a4d0923 : fffffa80`00000000 00000000`00000000 fffffa80`078b7810 00000001`00000001 : 0xffff0000`00000001
    fffff880`08a0db50 fffffa80`00000000 : 00000000`00000000 fffffa80`078b7810 00000001`00000001 fffff802`99814000 : athurx+0x21923
    fffff880`08a0db58 00000000`00000000 : fffffa80`078b7810 00000001`00000001 fffff802`99814000 fffffa80`09bd1750 : 0xfffffa80`00000000
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    athurx+14fa2
    fffff880`0a4c3fa2 ??              ???
    SYMBOL_STACK_INDEX:  7
    SYMBOL_NAME:  athurx+14fa2
    FOLLOWUP_NAME:  wintriag
    MODULE_NAME: athurx
    IMAGE_NAME:  athurx.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b0f4c3a
    FAILURE_BUCKET_ID:  0xC8_athurx+14fa2
    BUCKET_ID:  0xC8_athurx+14fa2
    
    1: kd> lmvm athurx
    start             end                 module name
    fffff880`0a4af000 fffff880`0a649000   athurx   T (no symbols)           
        Loaded symbol image file: athurx.sys
        Image path: \SystemRoot\system32\DRIVERS\athurx.sys
        Image name: athurx.sys
        Timestamp:        Thu Nov 26 22:49:14 2009 (4B0F4C3A)
        CheckSum:         0019CA72
        ImageSize:        0019A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    I don't have a wireless card it was a USB receiver and I have removed it and am connected via ethernet cable
      My System SpecsSystem Spec

  4. #4


    Redmond
    Posts : 651
    Windows 8.1 x64


    The driver being mentioned is still installed on the system - I would recommend removing all Atheros software and drivers from the system, and reinstall the latest Windows 8 drivers - Windows 7 drivers should be used only if necessary, and if so, expect potential for issues unfortunately.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8


    How do I go about finding that? I'm not the most tech savy. Also I notice my cpu temp is getting really high just from watching videos it went to 83 C. Nothing is over clocked
      My System SpecsSystem Spec

BSOD WHEA uncorrectable error
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