Windows 8 and 8.1 Forums


Windows 8 ntoskrnl.exe BSoD

  1. #1

    Windows 8 ntoskrnl.exe BSoD


    Hello,

    my machine is bluescreening about every 15 - 20 minutes. I am pretty certain its a driver issue as I have been running in safe mode for a couple of days now but I have no idea how to interpret the crashdumps. Whocrash keeps mentioning ntoskrnl.exe.

    Anyway I have posted the PCHF tool zip file and the WhoCrash report for good measure. Any help would be greatly appreciated.

    edit: since creating these reports I have re-installed windows 8 out of desperation and the problems have just gotten worse. The PC is crashing every 5 minutes now!

      My System SpecsSystem Spec

  2. #2


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 1A, {41287, 0, 0, 0}
    
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33081 )
    
    
    Followup: MachineOwner
    ---------
    
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
        Parameter 2 contains the referenced virtual address.
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x1a_41287
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  regsvr32.exe
    
    
    CURRENT_IRQL:  0
    
    
    TRAP_FRAME:  fffff88002f55810 -- (.trap 0xfffff88002f55810)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa8014fe2c98 rbx=0000000000000000 rcx=0000000000000360
    rdx=fffffa80142b1240 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff801f0dbec4f rsp=fffff88002f559a0 rbp=000001cdb63175d0
     r8=0000000000000000  r9=fffffa80142b1240 r10=0000000000000000
    r11=0000000000000011 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    nt!MiEmptyPageAccessLog+0x237:
    fffff801`f0dbec4f 4c8b2b          mov     r13,qword ptr [rbx] ds:00000000`00000000=????????????????
    Resetting default scope
    
    
    LAST_CONTROL_TRANSFER:  from fffff801f0e738a5 to fffff801f0d04740
    
    
    STACK_TEXT:  
    fffff880`02f556c8 fffff801`f0e738a5 : 00000000`0000001a 00000000`00041287 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    fffff880`02f556d0 fffff801`f0d021ee : 00000000`00000000 00000000`00000000 fffff801`f0f54000 fffff880`02f55810 : nt! ?? ::FNODOBFM::`string'+0x33081
    fffff880`02f55810 fffff801`f0dbec4f : fffffa80`0cd82740 fffff801`f0d393c2 fffffa80`142b1240 00000000`00000000 : nt!KiPageFault+0x16e
    fffff880`02f559a0 fffff801`f0d39b57 : fffffa80`14fe2000 00000000`00000001 00000003`00000000 00000000`00332dbd : nt!MiEmptyPageAccessLog+0x237
    fffff880`02f55a30 fffff801`f0d3688d : fffff880`02f55b09 00000000`00000001 00000000`00000000 00000000`00000000 : nt!MiTrimOrAgeWorkingSet+0x3a0
    fffff880`02f55a80 fffff801`f0d37c20 : 00000000`00000003 fffff801`f0fe2d90 00000000`00000001 00000000`00000003 : nt!MiProcessWorkingSets+0x1dd
    fffff880`02f55b70 fffff801`f0d37799 : 00000000`00000002 fffff880`02f55be0 00000000`00000008 00000000`00000000 : nt!MmWorkingSetManager+0x40
    fffff880`02f55ba0 fffff801`f0cac625 : fffffa80`0cd82740 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBalanceSetManager+0xd9
    fffff880`02f55c10 fffff801`f0ceae56 : fffff880`012d1180 fffffa80`0cd82740 fffff880`012dcf40 fffffa80`0cdba040 : nt!PspSystemThreadStartup+0x59
    fffff880`02f55c60 00000000`00000000 : fffff880`02f56000 fffff880`02f50000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+33081
    fffff801`f0e738a5 cc              int     3
    
    
    SYMBOL_STACK_INDEX:  1
    
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+33081
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: nt
    
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50875b31
    
    
    BUCKET_ID_FUNC_OFFSET:  33081
    
    
    FAILURE_BUCKET_ID:  0x1a_41287_nt!_??_::FNODOBFM::_string_
    
    
    BUCKET_ID:  0x1a_41287_nt!_??_::FNODOBFM::_string_
    
    
    Followup: MachineOwner
    ---------
    Please update your network drivers and check for memory errors using memtest.

    Also run driver verifier as that will tell us which driver is at fault.

    The previous dump blames memory corruption.. It is a sign of faulty memory but anyways we cant conclude rite now.

    Please run memtest for a few hours and check for errors

    Memtest86.com - Memory Diagnostic

    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 3B, {c0000005, fffff802e1cf48a3, fffff8800f72dfa0, 0}
    
    
    Probably caused by : memory_corruption ( nt!MiUnmapVad+b3 )
    
    
    Followup: MachineOwner
    RAM - Test with Memtest86+ - Windows 7 Forums
    Last edited by bagavan; 27 Nov 2012 at 23:34.
      My System SpecsSystem Spec

  3. #3


    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64


    You've had 50 crashes since 16 Nov.
    Most of them are indicating RAM, a couple may be caused by graphics card RAM, the page file may be involved.

    Can you fill in your system specs?
    You can use this app to find them: Speccy Free System information Utility
    Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.

    Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
    For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
    Screenshots and Files - Upload and Post in Eight Forums

    Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

    Most likely cause in the system RAM, so test it first.
    Run memtest86+ for 7 full passes, with all RAM cards installed.
    Best to run overnight with 16GB of RAM it will take several hours.
    If you get any errors you can stop the test.
    RAM - Test with Memtest86+

    Have you checked/updated the firmware on your Crucial M4 SSD?

    Run the WD Lifeguard test on you HDD. Quick Test and Extended Test.
    Data Lifeguard Diagnostic for Windows

    Which nVidia driver are you using?
    Last edited by Dave76; 02 Dec 2012 at 05:12.
      My System SpecsSystem Spec

  4. #4


    Holy crap, I ran memtest overnight and it showed up something like 50300 errors. Do you think the RAM is faulty?! I dont understand because I have only recently brought this RAM. (Corsair CMZ16GX3M4A1600C9B 16GB (4x4GB) 1600MHz CL9 DDR3 Vengeance Blu). I will perform all the requested tests tonight when I get home from work. Meanwhile verifier is running. BTW how do you view the results of verifier?

    Thanks a lot for your time guys!
      My System SpecsSystem Spec

  5. #5


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Can you tell us what error message(memtest) it displayed?

    It appears ram is the culprit.

    Driver verifier check the drivers for bugs. If any bug is found it will result in BSOD and you are requested to upload those dumps as that will enable to us to analyse if any driver is causing BSOD.

    Try running memtest with a single ram stick.

    Repeat the test for other ram sticks
      My System SpecsSystem Spec

  6. #6


    Hi Bagavan,

    Im not sure where to look for the memtest results, I just clocked that the errors bit had a huge number next to it this morning. If you tell me where and what to look for I will run it again on individual sticks and let you know the results.
      My System SpecsSystem Spec

  7. #7


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    Hi,

    Please follow this tutorial

    RAM - Test with Memtest86+ - Windows 7 Forums

    Part 3: If You Have Errors:
      My System SpecsSystem Spec

  8. #8


    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64


    Quote Originally Posted by Dave76 View Post
    ...
    Can you fill in your system specs?
    You can use this app to find them: Speccy Free System information Utility
    Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.

    Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
    For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
    Screenshots and Files - Upload and Post in Eight Forums

    Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

    ...

    Have you checked/updated the firmware on your Crucial M4 SSD?

    Run the WD Lifeguard test on you HDD. Quick Test and Extended Test.
    Data Lifeguard Diagnostic for Windows

    Which nVidia driver are you using?
    Post the CPUZ tabs requested above and I can suggest some BIOS adjustments.
    With 16GB RAM you probably just need some fine tuning.

    The memtest86+ errors details are not that important, just having the errors tells us where to start, which is adjusting the settings in BIOS.
    If the adjustments don't help, and they usually do, then you can test the RAM cards individually to see if there is a bad one.

    Since you're having RAM errors there is no need to do any further testing until the RAM is stable. It will cause problems in all the other tests.
    Last edited by Dave76; 02 Dec 2012 at 05:13.
      My System SpecsSystem Spec

  9. #9


    Hi Guys,

    I ran Speccy and here are the results. What do you recommend? Thanks again!
      My System SpecsSystem Spec

  10. #10


    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64


    Will need this information in order to help you.
    Post the screen shots as per the tutorial below.
    With this information, I can make some BIOS settings adjustments.

    Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
    For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
    Screenshots and Files - Upload and Post in Eight Forums

    Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
    Last edited by Dave76; 02 Dec 2012 at 05:14.
      My System SpecsSystem Spec

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Windows 8 ntoskrnl.exe BSoD
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