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Disappearing desktop/metro tiles

  1. #1

    Disappearing desktop/metro tiles


    Windows 8 has been running fantastically until yesterday. This is what happened:

    I had an update to do, so I did it, and it required a restart. The update was:
    Definition Update for Windows Defender - KB2267602 (Definition 1.139.2352.0)Installation date: ‎11/‎19/‎2012 10:09 AM
    Installation status: Succeeded
    Update type: Important



    Also, these were likely installed as well:
    Update for Windows 8 for x64-based Systems (KB2769165)
    Installation date: ‎11/‎18/‎2012 11:28 AM
    Installation status: Succeeded
    Update type: Important


    AND

    Update for Windows 8 for x64-based Systems (KB2770917)
    Installation date: ‎11/‎18/‎2012 11:27 AM
    Installation status: Succeeded
    Update type: Important


    So, what happened...

    The computer restarts, and I think everything is fine, but oh wait! The startup screen is blue, not red (my preference), so I knew something was wrong right away. I log in to a black desktop (I have a set of images that rotate), no metro tiles (the "start" menu is completely blank, and when I press "show all apps," nothing shows up). All my programs are installed, but when I open them, it is like they had never been installed before. Office asks for my initials/name, Dropbox asked me to log in, etc. Nothing will stay pinned to the metro tiles OR the taskbar. Every time I open Chrome, it asks me if it wants to be my default browser. Further, the test is pixelated, indicating something is wrong with my video card driver, but all the drivers think they are okay, and I do a scan, and everything seems fine. Unfortunately, this decided to delete my windows backup, though it saved my "file history" folder (a bit curious if you ask me). After one day, Windows thought something was wrong with my harddrive, it did some maintenance, but on restart, no difference.

    Now, this isn't a problem that is killing me functionally, but it is a problem because everything just disappeared. Help!

      My System SpecsSystem Spec

  2. #2


    Posts : 224
    .


    you can restore the pc to it's install state, pc settings(charm bar or metro version)/general and at the bottom should be two options,
    refresh pc, saves apps and stuff and reinstalls the o/s
    reset pc, back to the start and drops everything.

    alternativly you could just type it on the metro ui, reset pc or refresh pc...which is probably faster

    don't know what's happened but you could try the refresh, seeing as you already lost things it may not help much apart from fix the os without the prefrences you already set.
    reset would just bring you back to where you are now without the possible issues you could come across that haven't manifested yet.
      My System SpecsSystem Spec

  3. #3


    Hello there!

    Seems like it may have corrupted your User Preferences that's why everything in Application Data is prompting to do it again and lost all the shortcut, tiles etc. I think it's better to create a new account and see if that works. Also it's good to run a SFC /SCANNOW Command - Run in Windows 8
      My System SpecsSystem Spec

  4. #4


    Gazz,

    Thanks for the advice. For whatever reason, the settings are all grayed out, and I cannot refresh pc or do any of the other settings. I am hoping not to have to reformat...

    If you have any other suggestions, let me know. If you know of another way to get to the refresh pc menu, that would be helpful also. Thanks.
      My System SpecsSystem Spec

  5. #5


    Hi there Capt. Jack,

    I seem to agree with you. I logged off and an error flashed (something to do with my Catalyst Control Center), though I couldn't print screen it fast enough, and it did not occur after I logged out of the account again. I ran the sfc/scannow and it came up with errors logged in the CBS.log. There seems to be a LOT wrong. The file is obviously massively huge, so bare with me below:




    Code:
    2012-11-19 22:50:11, Info                  CBS    Session: 30262994_602319938 initialized by client WindowsUpdateAgent.
    2012-11-19 22:50:11, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2012-11-19 22:50:11, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
    
    
    2012-11-20 00:15:09, Info                  CBS    Session: 30263006_43796585 initialized by client WindowsUpdateAgent.
    2012-11-20 00:15:09, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2012-11-20 00:15:09, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
    
    
    2012-11-21 00:53:05, Info                  CBS    Session: 30263212_2040136536 initialized by client WindowsUpdateAgent.
    2012-11-21 00:53:05, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2012-11-21 00:53:05, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
    
    
    2012-11-21 13:45:05, Info                  CBS    Session: 30263320_1389982363 initialized by client WindowsUpdateAgent.
    2012-11-21 13:45:05, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2012-11-21 13:45:05, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
    
    
    2012-11-21 17:53:28, Info                  CBS    Session: 30263355_90556982 initialized by client WindowsUpdateAgent.
    2012-11-21 17:53:28, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2012-11-21 17:53:28, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
    ...
    2012-11-23 19:34:07, Info                  CBS    SQM: Warning: Failed to get machine name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2012-11-23 19:34:07, Info                  CBS    SQM: Warning: Failed to get domain name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    ...
    2012-11-24 00:46:51, Info                  CSI    00000153 [SR] Cannot repair member file [l:54{27}]"FileHistory-UI-Events.ptxml" of Microsoft-Windows-FileHistory-UI-Events, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:46:51, Info                  CSI    00000155 [SR] Could not reproject corrupted file [ml:520{260},l:74{37}]"\??\C:\Windows\System32\wdi\perftrack"\[l:54{27}]"FileHistory-UI-Events.ptxml"; source file in store is also corrupted
    
    2012-11-24 00:46:59, Info                  CSI    00000173 [SR] Cannot repair member file [l:50{25}]"GetConnectedWizards.ptxml" of Microsoft-Windows-GetConnectedWizards, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:46:59, Info                  CSI    00000174 [SR] Cannot repair member file [l:50{25}]"GetConnectedWizards.ptxml" of Microsoft-Windows-GetConnectedWizards, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:46:59, Info                  CSI    00000175 [SR] This component was referenced by [l:256{128}]"Microsoft-Windows-SKU-Foundation-Package-net~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-SKU-Foundation-Package-net"
    2012-11-24 00:46:59, Info                  CSI    00000176 [SR] Could not reproject corrupted file [ml:520{260},l:74{37}]"\??\C:\Windows\System32\wdi\perftrack"\[l:50{25}]"GetConnectedWizards.ptxml"; source file in store is also corrupted
    
    2012-11-24 00:47:01, Info                  CSI    0000017e [SR] Cannot repair member file [l:72{36}]"HealthCenterCPLInstrumentation.ptxml" of Microsoft-Windows-HealthCenterCPL-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:47:01, Info                  CSI    0000017f [SR] Cannot repair member file [l:66{33}]"HealthCenterInstrumentation.ptxml" of Microsoft-Windows-HealthCenter-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:47:01, Info                  CSI    00000180 [SR] Cannot repair member file [l:72{36}]"HealthCenterCPLInstrumentation.ptxml" of Microsoft-Windows-HealthCenterCPL-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:47:01, Info                  CSI    00000181 [SR] This component was referenced by [l:268{134}]"Microsoft-Windows-Client-Features-Package-shell~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-Client-Features-Package-shell"
    2012-11-24 00:47:01, Info                  CSI    00000182 [SR] Could not reproject corrupted file [ml:520{260},l:74{37}]"\??\C:\Windows\System32\wdi\perftrack"\[l:72{36}]"HealthCenterCPLInstrumentation.ptxml"; source file in store is also corrupted
    
    2012-11-24 00:49:21, Info                  CSI    00000362 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 5.82.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"cs-cz", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing
    
    2012-11-24 00:49:23, Info                  CSI    0000036b [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 5.82.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"cs-cz", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:49:23, Info                  CSI    0000036c [SR] This component was referenced by [l:256{128}]"Microsoft-Windows-Multilingual-Package-shell~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-Multilingual-Package-shell"
    
    Also, a lot of this: 2012-11-24 00:50:14, Info                  CSI    00000408 [DIRSD OWNER WARNING] Directory [ml:70{35},l:68{34}]"\??\C:\Windows\SysWOW64\IME\shared" is not owned but specifies SDDL in component Microsoft-Windows-Desktop_Technologies-Text_Input_Services-IME-Japanese-Core, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
    
    2012-11-24 00:52:21, Info                  CSI    0000063c [SR] Cannot repair member file [l:30{15}]"memtest.efi.mui" of Microsoft-Windows-BootEnvironment-Core-MemoryDiagnostic.Resources, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"de-de", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    0000063d [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft-Windows-Comctl32-v5.Resources, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"cs-cz", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    0000063e [SR] Cannot repair member file [l:54{27}]"FileHistory-UI-Events.ptxml" of Microsoft-Windows-FileHistory-UI-Events, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    0000063f [SR] Cannot repair member file [l:50{25}]"GetConnectedWizards.ptxml" of Microsoft-Windows-GetConnectedWizards, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000640 [SR] Cannot repair member file [l:72{36}]"HealthCenterCPLInstrumentation.ptxml" of Microsoft-Windows-HealthCenterCPL-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000641 [SR] Cannot repair member file [l:66{33}]"HealthCenterInstrumentation.ptxml" of Microsoft-Windows-HealthCenter-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000642 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft.Windows.Common-Controls.Resources, Version = 5.82.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"cs-cz", VersionScope neutral, PublicKeyToken = {l:8 b:6595b64144ccf1df}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000643 [SR] Cannot repair member file [l:32{16}]"comctl32.dll.mui" of Microsoft-Windows-Comctl32-v5.Resources, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"cs-cz", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000644 [SR] Cannot repair member file [l:72{36}]"HealthCenterCPLInstrumentation.ptxml" of Microsoft-Windows-HealthCenterCPL-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000645 [SR] Cannot repair member file [l:50{25}]"GetConnectedWizards.ptxml" of Microsoft-Windows-GetConnectedWizards, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000646 [SR] Cannot repair member file [l:66{33}]"HealthCenterInstrumentation.ptxml" of Microsoft-Windows-HealthCenter-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2012-11-24 00:52:21, Info                  CSI    00000647 [SR] Cannot repair member file [l:66{33}]"HealthCenterInstrumentation.ptxml" of Microsoft-Windows-HealthCenter-Instrumentation, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing




    Sorry, apparently there are multiple issues. Thanks in advance.






    Last edited by Brink; 24 Nov 2012 at 10:32. Reason: code box
      My System SpecsSystem Spec

  6. #6


    Check this article How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista but if you find lot of corrupted items then Repair Install is the only way to go.
      My System SpecsSystem Spec

  7. #7


    Interesting thing happened. The refresh PC/restart PC decided that it couldn't repair my Windows 8 OR reinstall it because a partition is missing, when in fact, there is no partition missing. I will have to continue searching...
      My System SpecsSystem Spec

  8. #8


    And Capt. Jack,

    On a side note, my Guest account works just fine. So, I am now looking to repair my main user account, I think...
      My System SpecsSystem Spec

  9. #9


    Create a new admin windows account and test it under there and see if that work.
      My System SpecsSystem Spec

  10. #10


    For whatever reason, making a new admin account and erasing the old one seems to have solved all the problems. I hope this solution is permanent! Thanks for your help.
      My System SpecsSystem Spec

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Disappearing desktop/metro tiles
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