Windows 8 and 8.1 Forums


Can't restart, shutdown, or sleep

  1. #1


    Posts : 8
    Windows 8 32 bit Single Language

    Can't restart, shutdown, or sleep


    Hi there

    I have a Samsung ATIV Smart PC and have been running into some trouble. Whenever the tablet goes into sleep mode, I can't get it to wake up like it normally would. I can't seem to shut it down or restart the machine either.

    Sorry I'm a bit of a noob when it comes to this stuff. I have attached the error reports though

    If i've screwed anything up, let me know!

      My System SpecsSystem Spec

  2. #2


    Posts : 197
    Win 8 Enterprise RTM


    bcmdhd63.sys which seems to be a wireless device on the sd bus. I don't know what it does. For now, remove any sd component, especially if it has wireless capability.
      My System SpecsSystem Spec

  3. #3


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    Welcome
    Possibly this is a virus or malware or worse. Before taking any other action, run a full anti virus scan. Download and make a full scan with Malwarebytes.
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    Windows 8 32 bit Single Language


    Thanks guys! Busy scanning now. I went into my device manager and checked up my network adapter(which is wireless and noticed those events). The crashing only started happening today. Is this it?
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8 32 bit Single Language


    I just realised that I may have unchecked "Allow the computer to turn off this device to save power" this morning. 90% sure i did. Could this cause the problem?
      My System SpecsSystem Spec

  6. #6


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    When you have the type of problems that you are experiencing its best to set the computer for best performance and not to conserve energy. After the problem is resolved you can change your settings.
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8 32 bit Single Language


    Yea, I was busy finding ways to improve performance. I didn't install anything funky. Only thing I did was change some unrelated registry entries(which i then reversed anyway), and unticked the box allowing the pc to turn off the adapter. I think maybe there might be an issue preventing the pc from switching itself off/going to sleep due to this. Maybe a small issue that wasn't picked up when testing windows 8?
      My System SpecsSystem Spec

  8. #8


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    A lot of the solutions come from experience, I just have a feeling about the virus thing. Lets get that done. I can very well be wrong, but if right its best to get that thing out of there. Can cause more problems than just a BSOD
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8 32 bit Single Language


    Yea for sure! It's still busy scanning. Poor little eMMC Will let you know what happens in the end!
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8 32 bit Single Language


    So, I think I have fixed it. Doesn't look like it was a virus/malware. Scans revealed 0 suspect/infected items. I changed the power management settings back to what they were initially and it seems to be fine. Doing a final scan of my Windows folder cause the device tried to "sleep"(and the problem wasn't yet fixed) whilst it was nearing the end of it -_- Thanks for all the help guys
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Can't restart, shutdown, or sleep
Related Threads
Hi! Yesterday I tried to go to my BIOS in my ACER v5-452G Windows 8.1 laptop via UEFI Settings. Then afterwards, my laptop takes 5 minutes in shutting down (the power indicator of LED though the screen clears in a minute). Same with Restart and Sleep. However, when I try to restart via settings and...
Not sure where to post this ... hence new thread. Has anyone found a magic keystroke combination for "Sleep" or is there anyway to create one? I know about Win+I then Power then Sleep. Has anyone found an option to stop scheduled tasks or other triggers that "Wake" your computer from...
Anyone make an app that warns you that shutdown/sleep/restart has started delay it by a minute so you can cancel it if need be? I'm on win8 but a win7 app should work.
Hi there, I was running Windows 7 home premium on my pc on a 2TB hdd, and it was running fine, I had a 500GB as a separate hdd aswell, attached at the time. So I installed windows 8 on the 500GB hdd, activated it, tried to restart, I restarts, but now in both windows 8 and 7, I am having...
Solved restart/shutdown in General Support
how do you restart/shutdown windows 8
Eight Forums Android App Eight Forums IOS App Follow us on Facebook