Windows 8 and 8.1 Forums


Windows 8 Crashed 5 times since yesterday

  1. #1


    Posts : 4
    windows 8

    Windows 8 Crashed 5 times since yesterday


    I bought my Toshiba Satellite M840-B369 laptop 5 days ago with Windows 8 preinstalled. I noticed that my Windows started crashing after turning off my firewall several times to download Guild Wars 2, I am also getting disconnected from my internet connection every 5 to 10 minutes.

    I have attached a complete memory dump file.

    Thank you in advance for your help!

      My System SpecsSystem Spec

  2. #2


    Posts : 197
    Win 8 Enterprise RTM


    This is your Atheros driver. Maybe your Atheros card is unstable. Maybe the driver needs to be upgraded. Maybe you need to install the patches from last Tuesday. Maybe you need to run the stock driver. Maybe you need to run on Ethernet.
    Atheros & Zidas drivers
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8


    Thank you for your response but I'm wondering how it could be faulty when the laptop is brand new. I'm sorry but I have no clue when it comes to technical stuff. And please explain more about the patches, how can I install and where can I get it? Btw, I have been using the ethernet since this crash started.

    I also checked the link you gave me for Atheros but I'm lost, I have no idea which one I should choose >>> Atheros & Zidas drivers
      My System SpecsSystem Spec

  4. #4


    Posts : 197
    Win 8 Enterprise RTM


    Can you confirm you are not using wireless? Then just go to the Device manager, and disable the wireless network adapter for now. Your system should be stable then.

    Later, you can go to
    Atheros & Zidas drivers
    and install
    Version 10.0.0.216 & 209 WHQL
    22/10/12
    and test your system for stability.

    If this is not working, we need to check out other options.

    (By the way, the wireless driver on your system is version 10.0.0.67 from June 14, which is a bit old. It's even older than the driver included in windows 8, which is from July! HP did you a disfavor there.)
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8


    Normally I am using wireless but since I am often disconnected from the internet, I decided to use ethernet. Wireless network adapter is already disabled.

    I have update my Atheros driver last night, it seems to work as I didn't see any crash report when I checked my laptop this morning. But still getting disconnected from my internet every 5 to 10 minutes.

    I am currently checking for hardware stability testers and downloading them as per your advise.
      My System SpecsSystem Spec

  6. #6


    Posts : 197
    Win 8 Enterprise RTM


    No BSODs is already showing your system is stable enough for now. The disconnection every 5 to 10 minutes is occurring on both Ethernet and wireless?
      My System SpecsSystem Spec

  7. #7


    bangalore
    Posts : 634
    Windows 8.1 professional x64 + WMC


    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {28, 2, 0, fffff88005b55d7c}
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by : athw8x.sys ( athw8x+107d7c )
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    windows 8


    Quote Originally Posted by jmv2009 View Post
    No BSODs is already showing your system is stable enough for now. The disconnection every 5 to 10 minutes is occurring on both Ethernet and wireless?
    Yes, disconnection occurs on both ethernet and wireless.
      My System SpecsSystem Spec

  9. #9


    Posts : 197
    Win 8 Enterprise RTM


    Is this also occurring on other networks, such as that of a friend?

    If so, uninstall any third party vpn , firewall, antivirus, antimalware, apple bonjour, virtual machine software (VMware), etc.
      My System SpecsSystem Spec

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