Windows 8 Crashed 5 times since yesterday

joycexox

New Member
Messages
4
I bought my Toshiba Satellite M840-B369 laptop 5 days ago with Windows 8 preinstalled. I noticed that my Windows started crashing after turning off my firewall several times to download Guild Wars 2, I am also getting disconnected from my internet connection every 5 to 10 minutes.

I have attached a complete memory dump file.

Thank you in advance for your help!
 

My Computer

System One

  • OS
    windows 8
This is your Atheros driver. Maybe your Atheros card is unstable. Maybe the driver needs to be upgraded. Maybe you need to install the patches from last Tuesday. Maybe you need to run the stock driver. Maybe you need to run on Ethernet.
Atheros & Zidas drivers
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
Thank you for your response but I'm wondering how it could be faulty when the laptop is brand new. I'm sorry but I have no clue when it comes to technical stuff. And please explain more about the patches, how can I install and where can I get it? Btw, I have been using the ethernet since this crash started.

I also checked the link you gave me for Atheros but I'm lost, I have no idea which one I should choose >>> Atheros & Zidas drivers
 

My Computer

System One

  • OS
    windows 8
Can you confirm you are not using wireless? Then just go to the Device manager, and disable the wireless network adapter for now. Your system should be stable then.

Later, you can go to
Atheros & Zidas drivers
and install
Version 10.0.0.216 & 209 WHQL
22/10/12
and test your system for stability.

If this is not working, we need to check out other options.

(By the way, the wireless driver on your system is version 10.0.0.67 from June 14, which is a bit old. It's even older than the driver included in windows 8, which is from July! HP did you a disfavor there.)
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
Normally I am using wireless but since I am often disconnected from the internet, I decided to use ethernet. Wireless network adapter is already disabled.

I have update my Atheros driver last night, it seems to work as I didn't see any crash report when I checked my laptop this morning. But still getting disconnected from my internet every 5 to 10 minutes.

I am currently checking for hardware stability testers and downloading them as per your advise.
 

My Computer

System One

  • OS
    windows 8
No BSODs is already showing your system is stable enough for now. The disconnection every 5 to 10 minutes is occurring on both Ethernet and wireless?
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {28, 2, 0, fffff88005b55d7c}
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by : athw8x.sys ( athw8x+107d7c )
 

My Computer

System One

  • OS
    Windows 8.1 professional x64 + WMC
    System Manufacturer/Model
    Acer Aspire 5920
    CPU
    Core 2 duo T5550
    Motherboard
    ACER CHAPALA
    Memory
    4GB DDR2
    Graphics Card(s)
    Intel GMA X3100
    Screen Resolution
    1280 X 800
    Hard Drives
    160 GB HDD
Is this also occurring on other networks, such as that of a friend?

If so, uninstall any third party vpn , firewall, antivirus, antimalware, apple bonjour, virtual machine software (VMware), etc.
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
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