Windows 8 and 8.1 Forums


  1. #1


    hello to this forum, im new member here so introduction is in order.
    i am from israel and a student and recently i bought overseas a monster laptop called alienware m18xr2 with dual SLI gtx680m , i7 3820qm and 8 gb ddr3 ram and an ssd 128gb drive for boot and 750 gb seagate hybrid drive for data.

    so to the problem i am having:

    after lets say a month give or take after i got my laptop i noticed a 1st time i have a problem it was when i have watched a movie or a tv show no matter with what app( vlc wmp etc) sometimes the video froze and the sound froze with it me hearing alooping sound and the system released after 30 seonds or so and everything acted normal, i want to say that i did not get any blue screens and the system did recoved and after a while it was happening very frequently and i was on win 7 at the time and i got the system freeze even while roaming the windows or surfing and in such cases i got the display driver crashed and recovered message, the most important info i got to tell that with games im running them 100% with no crashes and my temps are very good, well i then upgraded to windows 8 and kept all my files intact without formating the machine and the crashes while surfing didnt happened yet but the freezes while watching movies still happen and frankly im very sad at thinking that some hardware malfanction i might of having with such an expensive machine and about how ill need to transfer warranty and fix it here in my country.

    i have norton 360 installed here in win 8 and it was in win 7 aswell. i have the latest sound drivers and graphic drivvers, i have tries to run only on 1 cards and not sli, i do want to avoid formating all pc and install fresh because i have tons of movies and things id rather keep.
    i have gave up and decides to seek aid and thats how i found you guys, i run the application you have provided in other posts and grabes all the log files and zipped them.

    i am sry for the long post but i beleave the more info i give the better picture ull have.

      My System SpecsSystem Spec

  2. #2

    Posts : 197
    Win 8 Enterprise RTM

    Please run driver verifier

    One of the minidumps implicates L1C62x64.sys which seems to be atheros ethernet. Please update it. Other implicate general networking.
    Atheros & Zidas drivers

    Uninstall third party firewalls and antivirus and vpn solutions and norton.

    Run the basic display driver of windows.
      My System SpecsSystem Spec

  3. #3

    is driver verifier is : Verifying Drivers: Enable or disable the Driver verifier in Windows 8 ?
    i run it with the instructions there, for how long? till we figure whats wrong in my laptop?
    i also downloaded new netword drivers from the link u gave me.
    now can i check now if i still got the problem or do you reinstalling norton 360 and display drivers 1st?
      My System SpecsSystem Spec

  4. #4

    After I run the verifier and updated the network drivers I did a system restart as asked and now I cannot boot to windows I have a blue screen with error about driver verifier . Now trying to fix the boot problem.
      My System SpecsSystem Spec

  5. #5

    I don't know how to boot and in windows 8 I cannot go to safe mode trying to press shift f8 not working dim stuck, any suggestions?
      My System SpecsSystem Spec

  6. #6

    ok have managed finally fix this , cannnot install new version of the network drivers i got an error while it was installing. now im not running the verifier and did not update the network , seems like i have failed to do the 2 things that important for me to find the promblem im having what can i do to help you help me?
      My System SpecsSystem Spec

  7. #7

    Posts : 197
    Win 8 Enterprise RTM

    Post the minidumps
      My System SpecsSystem Spec

  8. #8

    ok here is the latest dumps.
      My System SpecsSystem Spec

  9. #9

    Posts : 197
    Win 8 Enterprise RTM

    Loading Dump File [C:\Users\Johannes\Downloads\coldtouch\SF_19-11-2012\111912-7062-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols\*
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    Machine Name:
    Kernel base = 0xfffff803`52079000 PsLoadedModuleList = 0xfffff803`52343a60
    Debug session time: Mon Nov 19 13:17:12.216 2012 (UTC + 1:00)
    System Uptime: 0 days 0:01:01.076
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck C9, {23e, fffff88004a1c324, fffff9805c99ce10, 0}
    *** WARNING: Unable to verify timestamp for PxHlpa64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
    *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
    *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
    *** WARNING: Unable to verify timestamp for dtsoftbus01.sys
    *** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
    Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
    Followup: MachineOwner
    4: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    The IO manager has caught a misbehaving driver.
    Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
    Arg2: fffff88004a1c324, The address in the driver's code where the error was detected.
    Arg3: fffff9805c99ce10, IRP address.
    Arg4: 0000000000000000, Status code.
    Debugging Details:
    BUGCHECK_STR:  0xc9_23e
    fffff880`04a1c324 4053            push    rbx
    fffff880`04a1c324 4053            push    rbx
    IRP_ADDRESS:  fffff9805c99ce10
    DEVICE_OBJECT: fffff98057bb6d50
    LAST_CONTROL_TRANSFER:  from fffff803526c01ac to fffff803520f3d40
    fffff880`03345fe8 fffff803`526c01ac : 00000000`000000c9 00000000`0000023e fffff880`04a1c324 fffff980`5c99ce10 : nt!KeBugCheckEx
    fffff880`03345ff0 fffff803`526c491d : fffff803`526b24b0 fffff880`04a1c324 fffff980`5c99ce10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`03346030 fffff803`526c226b : fffff980`5c656f40 fffff880`03346180 fffff980`5c854f10 00000000`00000000 : nt!ViErrorFinishReport+0x105
    fffff880`03346080 fffff803`526bff12 : 00000000`00000000 fffffa80`080e2110 fffff980`5c656f40 00000000`00000000 : nt!IovpCallDriver2+0x373
    fffff880`03346450 fffff803`526b6d8d : fffff980`5c99ce10 00000000`00000002 fffff980`5c99ce10 fffff980`5c196dd0 : nt!VfAfterCallDriver+0x296
    fffff880`033464e0 fffff803`526d248d : fffff980`5c99cee0 fffff980`5c196dd0 fffff980`5c196f20 fffff980`5c656f40 : nt!IovCallDriver+0x3fd
    fffff880`03346530 fffff803`526b6d76 : fffff980`5c99ce10 fffff980`5c196dd0 00000000`00000002 fffff880`01965472 : nt!ViFilterDispatchGeneric+0x6d
    fffff880`03346560 fffff880`019664d5 : fffff980`5c99cf28 fffffa80`1640d180 fffff980`5c99ce10 fffff980`5c87ef40 : nt!IovCallDriver+0x3e6
    fffff880`033465b0 fffff980`5c99cf28 : fffffa80`1640d180 fffff980`5c99ce10 fffff980`5c87ef40 fffff980`00000020 : PxHlpa64+0x34d5
    fffff880`033465b8 fffffa80`1640d180 : fffff980`5c99ce10 fffff980`5c87ef40 fffff980`00000020 fffff803`526d248d : 0xfffff980`5c99cf28
    fffff880`033465c0 fffff980`5c99ce10 : fffff980`5c87ef40 fffff980`00000020 fffff803`526d248d fffff980`5c99cfb8 : 0xfffffa80`1640d180
    fffff880`033465c8 fffff980`5c87ef40 : fffff980`00000020 fffff803`526d248d fffff980`5c99cfb8 00000000`00000000 : 0xfffff980`5c99ce10
    fffff880`033465d0 fffff980`00000020 : fffff803`526d248d fffff980`5c99cfb8 00000000`00000000 fffff803`526d248d : 0xfffff980`5c87ef40
    fffff880`033465d8 fffff803`526d248d : fffff980`5c99cfb8 00000000`00000000 fffff803`526d248d fffff980`5c99cfb8 : 0xfffff980`00000020
    fffff880`033465e0 fffff980`5c846f40 : 00000000`00000002 fffffa80`1640d030 fffff980`5c99ce10 fffff803`526b6d76 : nt!ViFilterDispatchGeneric+0x6d
    fffff880`03346610 00000000`00000002 : fffffa80`1640d030 fffff980`5c99ce10 fffff803`526b6d76 fffff980`5c99ce10 : 0xfffff980`5c846f40
    fffff880`03346618 fffffa80`1640d030 : fffff980`5c99ce10 fffff803`526b6d76 fffff980`5c99ce10 00000000`00000002 : 0x2
    fffff880`03346620 fffff980`5c99ce10 : fffff803`526b6d76 fffff980`5c99ce10 00000000`00000002 fffff980`5c99ce10 : 0xfffffa80`1640d030
    fffff880`03346628 fffff803`526b6d76 : fffff980`5c99ce10 00000000`00000002 fffff980`5c99ce10 fffff980`5bc88dd0 : 0xfffff980`5c99ce10
    fffff880`03346630 fffff803`526d248d : fffff980`5c99cf70 fffff980`5bc88dd0 fffff980`5bc88f20 fffff980`5c846f40 : nt!IovCallDriver+0x3e6
    fffff880`03346680 fffff803`526b6d76 : fffff980`5c99ce10 fffff980`5bc88dd0 00000000`00000002 fffff980`5c284df0 : nt!ViFilterDispatchGeneric+0x6d
    fffff880`033466b0 fffff880`01084d3b : fffff880`01116d20 fffff880`03346770 00000000`00000025 fffff980`5c3b8f40 : nt!IovCallDriver+0x3e6
    fffff880`03346700 fffff880`01086d65 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff980`5c992d90 : Wdf01000!FxIoTarget::SubmitSync+0x24b
    fffff880`033467b0 fffff880`04a671b2 : fffff980`00000020 fffff980`5c992d90 fffff980`5c284df0 80000002`4c7af963 : Wdf01000!imp_WdfRequestSend+0x2d1
    fffff880`03346840 fffff880`04a817b4 : fffff880`03346a10 fffff880`03346a10 fffff880`03346a49 fffff880`03346a49 : cdrom!RequestSend+0xb2
    fffff880`033468b0 fffff880`04a7e9b7 : 0000067f`a3ca1748 fffff880`03346a00 00000000`00120010 fffff880`00000060 : cdrom!DeviceSendSrbSynchronously+0x3d4
    fffff880`033469e0 fffff880`04a7fe8f : fffff980`00000002 fffff980`5c35eb60 0000067f`a3ca1748 00000000`00000000 : cdrom!DeviceCacheDeviceInquiryData+0x157
    fffff880`03346ab0 fffff880`010b7ef0 : 00000000`00000000 00000000`00000010 fffff880`011170c0 00000000`00000001 : cdrom!DeviceEvtSelfManagedIoInit+0xff
    fffff880`03346b20 fffff880`0109afaa : fffff980`5ba02f90 00000000`0000000c fffff880`011170c0 00000000`00000002 : Wdf01000!FxSelfManagedIoMachine::Init+0x34
    fffff880`03346b50 fffff880`010a65db : 00000000`00000000 00000000`00000000 fffff880`03346cf0 fffff880`011170c0 : Wdf01000!FxSelfManagedIoMachine::ProcessEvent+0x14a
    fffff880`03346bc0 fffff880`01091c3c : 00000000`00000312 fffff880`03346cf0 00000000`ffff7fff fffff980`5c2e2ae0 : Wdf01000!FxPkgPnp::PowerD0StartingStartSelfManagedIo+0x2f
    fffff880`03346bf0 fffff880`01092106 : fffff980`5c2e2c90 fffff980`5c2e2c98 fffff980`5c2e2ae0 fffff880`03346e30 : Wdf01000!FxPkgPnp::PowerEnterNewState+0x1d8
    fffff880`03346d50 fffff880`01091e9f : 00000000`00000000 fffff880`03346e30 fffff980`5c2e2c80 fffff980`5c2e2ae0 : Wdf01000!FxPkgPnp::PowerProcessEventInner+0x13e
    fffff880`03346dc0 fffff880`010a7afe : 00000000`00000000 00000000`00000501 00000000`00000501 00000000`00000000 : Wdf01000!FxPkgPnp::PowerProcessEvent+0x1b3
    fffff880`03346e60 fffff880`0109be99 : 00000000`00000501 fffff880`03346f00 00000000`00000500 fffff980`5c2e2ae0 : Wdf01000!FxPkgPnp::NotPowerPolOwnerStarting+0xe
    fffff880`03346e90 fffff880`01092a9b : fffff980`5c2e2d48 fffff980`5c2e2d50 fffff980`5c2e2ae0 fffff980`5c2e2d48 : Wdf01000!FxPkgPnp::NotPowerPolicyOwnerEnterNewState+0x1c9
    fffff880`03346f30 fffff880`01092595 : 00000000`00000000 fffff880`03347010 fffff980`5c2e2d38 fffff980`5c2e2ae0 : Wdf01000!FxPkgPnp::PowerPolicyProcessEventInner+0x3df
    fffff880`03346fa0 fffff880`010a69c1 : 00000000`00000000 fffff980`5c344dd0 00000000`00000000 00000000`00000000 : Wdf01000!FxPkgPnp::PowerPolicyProcessEvent+0x1c1
    fffff880`03347040 fffff880`010a681d : 00000000`00000101 00000000`00000108 00000000`00000108 fffff980`5c2e2ae0 : Wdf01000!FxPkgPnp::PnpEventHardwareAvailable+0x111
    fffff880`03347080 fffff880`010a7032 : fffff980`5c2e2c00 fffff980`5c2e2c08 fffff980`5c2e2ae0 fffff880`03347200 : Wdf01000!FxPkgPnp::PnpEnterNewState+0x1a1
    fffff880`03347120 fffff880`010a6cdd : 00000000`00000000 fffff880`03347200 fffff980`5c2e2bf0 fffff980`5c2e2ae0 : Wdf01000!FxPkgPnp::PnpProcessEventInner+0x122
    fffff880`03347190 fffff880`010a6b3e : 00000000`00000000 fffff980`5c2e2ae0 fffff980`5bc72dd0 00000000`00000000 : Wdf01000!FxPkgPnp::PnpProcessEvent+0x18d
    fffff880`03347230 fffff880`0108fecf : fffff980`09efce40 fffff880`033472b0 00000000`00000000 fffff880`033472b0 : Wdf01000!FxPkgPnp::_PnpStartDevice+0x1e
    fffff880`03347260 fffff880`010879da : fffff980`5c938c60 00000000`00000051 fffff980`5c938c60 00000000`00000000 : Wdf01000!FxPkgPnp::Dispatch+0x18f
    fffff880`033472c0 fffff880`01087aa6 : fffff980`5c938c60 fffff980`5c100e10 fffff980`5c100e10 fffff980`5c7bef40 : Wdf01000!FxDevice::Dispatch+0x19a
    fffff880`03347300 fffff803`526b6d76 : fffff980`5c938c60 fffff980`5c100e10 00000000`00000002 fffff980`5bc72dd0 : Wdf01000!FxDevice::DispatchWithLock+0xa6
    fffff880`03347340 fffff803`526d26df : fffff980`5c938ee0 fffff980`5bc72dd0 fffff980`5c100e10 fffff980`5c7bef40 : nt!IovCallDriver+0x3e6
    fffff880`03347390 fffff803`526b6d76 : fffff980`5bc72f20 fffff980`5c938c60 fffff980`5bc72dd0 00000000`00000002 : nt!ViFilterDispatchPnp+0x18f
    fffff880`033473d0 fffff880`07f5a082 : fffff980`5bc72dd0 fffff980`5c346400 fffff980`5c346630 fffff980`5c9acf40 : nt!IovCallDriver+0x3e6
    fffff880`03347420 fffff980`5bc72dd0 : fffff980`5c346400 fffff980`5c346630 fffff980`5c9acf40 fffff880`00000001 : GEARAspiWDM+0x4082
    fffff880`03347428 fffff980`5c346400 : fffff980`5c346630 fffff980`5c9acf40 fffff880`00000001 fffff880`03347480 : 0xfffff980`5bc72dd0
    fffff880`03347430 fffff980`5c346630 : fffff980`5c9acf40 fffff880`00000001 fffff880`03347480 00000000`00060000 : 0xfffff980`5c346400
    fffff880`03347438 fffff980`5c9acf40 : fffff880`00000001 fffff880`03347480 00000000`00060000 fffff880`03347458 : 0xfffff980`5c346630
    fffff880`03347440 fffff880`00000001 : fffff880`03347480 00000000`00060000 fffff880`03347458 fffff880`03347458 : 0xfffff980`5c9acf40
    fffff880`03347448 fffff880`03347480 : 00000000`00060000 fffff880`03347458 fffff880`03347458 00000000`00000000 : 0xfffff880`00000001
    fffff880`03347450 00000000`00060000 : fffff880`03347458 fffff880`03347458 00000000`00000000 fffff980`5c346630 : 0xfffff880`03347480
    fffff880`03347458 fffff880`03347458 : fffff880`03347458 00000000`00000000 fffff980`5c346630 fffff880`07f5a259 : 0x60000
    fffff880`03347460 fffff880`03347458 : 00000000`00000000 fffff980`5c346630 fffff880`07f5a259 fffff980`5c938f28 : 0xfffff880`03347458
    fffff880`03347468 00000000`00000000 : fffff980`5c346630 fffff880`07f5a259 fffff980`5c938f28 fffff980`5c938c60 : 0xfffff880`03347458
    STACK_COMMAND:  .bugcheck ; kb
    SYMBOL_NAME:  dtsoftbus01+1324
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: dtsoftbus01
    IMAGE_NAME:  dtsoftbus01.sys
    FAILURE_BUCKET_ID:  0xc9_23e_VRFK_dtsoftbus01+1324
    BUCKET_ID:  0xc9_23e_VRFK_dtsoftbus01+1324
    Followup: MachineOwner
      My System SpecsSystem Spec

  10. #10

    Posts : 197
    Win 8 Enterprise RTM

    Driver verifier caught dtsoftbus01 which was misbehaving. Remove it. Upgrade it. Check for win8 compatibility. It could be exclusive to Deamon tools.
      My System SpecsSystem Spec

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