Solved bsod on shutdown

payhel

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Member
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Upgrade from win 7 to 8. At the end of day shutdown shows fast bsod, sez something about gathering data then view at Session_xxx_xxx something. Occurred a few last week now every night. SF file attached. No new hardware.

Thanks
 
Last edited:

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
Continuing from last week's post: when shutdown is clicked the computer goes black and acts like it will shutdown then a light blue screen appears with a big sad faced emoticon :( Your PC ran into a problem and needs to restart. We're just collecting some error info, and the we will restart for you. There is some small blurry print that follows but I can't read it but looks like, Session_something_etc.

A shutdown always gets this message, however, I can run a restart before a shutdown and shutdown at the login screen or shutdown at the login screen after a blue screen.

After the computer comes back up I am asked to send a minidump file, sysdata.xml, and a memory dump file. I have uploaded another SF file with more dumps.
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
Followed the verifying drivers as directed and the computer has not stopped working the HDD since, also lost the touch screen. Have been requested to reinstall n-trig duosense driver package due to change of screen or operating system. The N-trig win8 drivers were installed. Please advise.

Thanks
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
Actually, I was waiting on your reply as to whether or not to reinstall the N-trig drivers. However, I performed a restart and the n-trig drivers came back and the touch screen worked w/o any action from me. I then performed a shutdown and that worked, the machine shutdown and there was no bsod. But when I restarted the thing there was a message on the lock screen claiming that the finderprint reader was inoperable. I don't use the fingerprint reader and just clicked out of the screen. Apparently, there is more going on besides n-trig drivers. I will let the thing go for 36 hours and then upload another SF file if that is what will help?

Thanks
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
The driver verifier has been running for at least 36 hours. The following items have occurred over the past 2 days:
1. The actual bsods went away once I started the verifier, however, a black screen took its place and the send files to microsoft still come up after login with the minidump,etc. files to be sent.
2. The touchscreen and digital pen are sometimes on or off or one is on and the other off after each startup.
3. The WREfault.exe runs after each startup and takes 5 minutes to complete, uses most of the system resources (16gb ram, i7 quad core processor).
4. This morning, on startup, prior to the lock screen the 1st bsod (in 24h) appeared after many minutes in a black screen mode which read the usual "encountered a problem" thing listed above in the second reply, but this time the message in small print was "Bad_System_Config_Info". The computer self booted and the same message appeared again. Then on the 3rd reboot a bsod appeared with the title Automatic Repair and asked if I wanted to Restore to a previous version or cancel, I elected restore and after many minutes the thing came up for login. I have shutdown 2x since w/o a bsod but the computer is running v slow (verifier?).
5. The SF diag took more than 30 min to complete, SF file attached.
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
This is the situation: Based upoin the information given by you it appears to be a driver. The driver verifier has not confirmed that fact. Use verfier a bit longer. If no driver is given as the cause the only alternative is to start looking at hardware. All that being said, I have noticed that many times circumstances are such to cause the most confusion ie. when you changed OS, by coincidence you developed a hardware problem.
 

My Computer

System One

  • OS
    Windows 7 SP1
    System Manufacturer/Model
    Dell XPS 420
    Memory
    6 GB
Bit of a hard sell on bad hardware as the computer is 1 month old and worked very well using win 7. However, it is possible. Before I bought the machine I went thru the Dell Win 8 upgrade notes Windows 8 General Upgrade Troubleshooting | Dell and specifically for the M6600 Precision Windows 8 Upgrade Product Support | Dell . I purposely kept from loading software prior to the upgrade so as to reduce the chances of having the exact problems I am having now. I was meticulous in following the M6600 guidelines for upgrading to win 8.

That said, I remembered that in the general guidelines that Dell recommended uninstalling the bluetooh software and reinstalling after the upgrade. I uninstalled bluetooth but did not have to reinstall it as win 8 did it automatically.

Yesterday, after your reply, I shutdown the verifier (machine was just to slow to do anything) and since I have no bluetooth devices, at present, uninstalled the bluetooth and clicked on the delete driver box when presented. I shutdown the computer, it did not bsod. Upon restart the computer stayed in black screen for a long period but when win 8 finally came up the touchscreen and digitizer were working better than ever. I checked device manager and the bluetooth driver was back. I uninstalled it again and shutdown. No bsod, upon restart it took 1m40sec to get to the lock screen and 1m5sec to get to the start page and touch and digitizer were still working also the computer was responding much faster. Device manager still shows the bluetooth driver, aparentlly, win 8 wants the computer to have a driver, however, the driver is not a generic microsoft driver but is a dell driver with a microsoft bluetooth emulator.

I shut the computer down and restarted it 3 more times with no bsods, and upon restarting the computer it seemed to be back to win 7 speeds and responsiveness. Nvidia had another update for the quad 4000 so I updated it and performed a restart and it worked, all seemed okay until last night when the machine blue screened on shutdown. The SF file is attached. This morning it took only 30 seconds from switch "on" to win 8 start screen. All is working but last night's blue screen is annoying.

Could it be that win 8 is loading drivers that are not exactly the ones dell wants for this particular machine or the drivers from dell and msft are not loaded in the proper order? Why does the bluetooth driver keep coming back? Is there a way to uninstall then reload the drivers in the proper order or one at a time?

Thanks
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
Bit of a hard sell on bad hardware as the computer is 1 month old and worked very well using win 7. However, it is possible. Before I bought the machine I went thru the Dell Win 8 upgrade notes Windows 8 General Upgrade Troubleshooting | Dell and specifically for the M6600 Precision Windows 8 Upgrade Product Support | Dell . I purposely kept from loading software prior to the upgrade so as to reduce the chances of having the exact problems I am having now. I was meticulous in following the M6600 guidelines for upgrading to win 8.

That said, I remembered that in the general guidelines that Dell recommended uninstalling the bluetooh software and reinstalling after the upgrade. I uninstalled bluetooth but did not have to reinstall it as win 8 did it automatically.

Yesterday, after your reply, I shutdown the verifier (machine was just to slow to do anything) and since I have no bluetooth devices, at present, uninstalled the bluetooth and clicked on the delete driver box when presented. I shutdown the computer, it did not bsod. Upon restart the computer stayed in black screen for a long period but when win 8 finally came up the touchscreen and digitizer were working better than ever. I checked device manager and the bluetooth driver was back. I uninstalled it again and shutdown. No bsod, upon restart it took 1m40sec to get to the lock screen and 1m5sec to get to the start page and touch and digitizer were still working also the computer was responding much faster. Device manager still shows the bluetooth driver, aparentlly, win 8 wants the computer to have a driver, however, the driver is not a generic microsoft driver but is a dell driver with a microsoft bluetooth emulator.

I shut the computer down and restarted it 3 more times with no bsods, and upon restarting the computer it seemed to be back to win 7 speeds and responsiveness. Nvidia had another update for the quad 4000 so I updated it and performed a restart and it worked, all seemed okay until last night when the machine blue screened on shutdown. The SF file is attached. This morning it took only 30 seconds from switch "on" to win 8 start screen. All is working but last night's blue screen is annoying.

Could it be that win 8 is loading drivers that are not exactly the ones dell wants for this particular machine or the drivers from dell and msft are not loaded in the proper order? Why does the bluetooth driver keep coming back? Is there a way to uninstall then reload the drivers in the proper order or one at a time?
Thanks

This is a problem that several members had. I suggested that the contact their vendor and see if others are experiencing a problem with incompatible drivers. This was a major problem when Vista first came out.
 

My Computer

System One

  • OS
    Windows 7 SP1
    System Manufacturer/Model
    Dell XPS 420
    Memory
    6 GB
The last minidumb, from last night, showed the following with a module name and image name of win32k. Does the win32k references coi9nside with a 64bit system? A couple of general drivers are noted and the bucket id seems to point to a win 8 driver? As you mentioned above the debugger is pointing to a driver that is not functioning correctly but is there not some sort of pattern from the many minidumps I have uploaded? I am no expert at debugging so any explanation by you will be a great help in determining if I need to roll back to win 7.

SESSION_HAS_VALID_POOL_ON_EXIT (ab)
Caused by a session driver not freeing its pool allocations prior to a
session unload. This indicates a bug in win32k.sys, atmfd.dll,
rdpdd.dll or a video driver.

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: csrss.exe

I ran the Dell diagnostics from their web site and it came back clean except for the following attached errors. I have an email into Dell regarding the 2 errors but I am not hopeful they are the problem.

Thanks
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
You're kidding right... Did you look in the SF zip I posted this morning from last night? Did you check out the dump file labeled 111412-19625-01 from 11/14/12 at 10:25 PM?
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
Okay, I won't argue with you about what the first line of my 11/15/12 morning's post and the term "last night". I have attached another SF file containing 4 recent dump files generated when I shutdown from the win 8 start screen. The dump files are the same as earlier indicating a win 8 driver fault so all of the questions I asked on the 15th should be valid. It would be good if you could answer them and then with Dell's help, maybe, we can put this problem to bed. The BSODs are all the same as my first posting with the following small print SESSION_HAS_VALID_POOL_ON_EXIT. I can only shutdown the computer from the power button prior to login on the login screen.

Thanks for your help.
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
This is the situation: Based upoin the information given by you it appears to be a driver. The driver verifier has not confirmed that fact. Use verfier a bit longer. If no driver is given as the cause the only alternative is to start looking at hardware. All that being said, I have noticed that many times circumstances are such to cause the most confusion ie. when you changed OS, by coincidence you developed a hardware problem.

Earlier in the thread, I mentioned that the possiblity exists that it could be a hardware problem. Understandably you felt that the scenario was unlikely, due to circumstances and I tend to agree with your position. That being said, the reports hint at hardware. Every driver given as a cause, is a Microsoft driver, a lead driver, that is rarely if ever the cause.
The early reports were BCode AB, which points to potential hardware problems
Bug Check 0xAB: SESSION_HAS_VALID_POOL_ON_EXIT (Windows Debuggers)
I used the verifier to pin point a specific driver and it continually points to the Microsoft driver which is not the true cause (another indication of hardware)
You can test if some software, is a problem by trying a clean boot.

a) Press the ‘Windows + R’ key to open run box
b) Type MSCONFIG and click ‘Ok
c) Click the Boot tab and uncheck Safe Boot’ option.
d) On the General’ tab, click to select the option ‘Selective startup’, and then click to clear the optionLoad startup items check box.
e) On the ‘Services’ tab, click to select the Hide all Microsoft services’ check box, and then click‘Disable all.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager windowunder startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
h) Use computer for a while and if no BSODs replace software one at a time to see if you can find the cause.
 

My Computer

System One

  • OS
    Windows 7 SP1
    System Manufacturer/Model
    Dell XPS 420
    Memory
    6 GB
Thank you for the information, I appreciate it.
 

My Computer

System One

  • OS
    Win 8 upgrade from win 7
    System Manufacturer/Model
    Dell M6600
    CPU
    i7
    Motherboard
    Intel
    Memory
    16gb
    Graphics Card(s)
    Nvidia
Use driver verifier. Switch to basic video driver. Use memtest from hcidesign.com. Use memtest86+. Disable non-essential drivers. Uninstall third party antivirus. Underclock cpu and gpu.
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
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