Windows 8 and 8.1 Forums

bsod on shutdown

  1. #1


    Posts : 28
    Win 8 upgrade from win 7

    bsod on shutdown


    Upgrade from win 7 to 8. At the end of day shutdown shows fast bsod, sez something about gathering data then view at Session_xxx_xxx something. Occurred a few last week now every night. SF file attached. No new hardware.

    Thanks
    Last edited by payhel; 10 Nov 2012 at 00:56.

      My System SpecsSystem Spec

  2. #2


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    Welcome
    The file is not attached, please upload so that we may help.
      My System SpecsSystem Spec

  3. #3


    Posts : 28
    Win 8 upgrade from win 7


    Continuing from last week's post: when shutdown is clicked the computer goes black and acts like it will shutdown then a light blue screen appears with a big sad faced emoticon :( Your PC ran into a problem and needs to restart. We're just collecting some error info, and the we will restart for you. There is some small blurry print that follows but I can't read it but looks like, Session_something_etc.

    A shutdown always gets this message, however, I can run a restart before a shutdown and shutdown at the login screen or shutdown at the login screen after a blue screen.

    After the computer comes back up I am asked to send a minidump file, sysdata.xml, and a memory dump file. I have uploaded another SF file with more dumps.
      My System SpecsSystem Spec

  4. #4


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    We need to rule out drivers. Run for 36 hours
    Verifying Drivers: Enable or disable the Driver verifier in Windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 28
    Win 8 upgrade from win 7


    Followed the verifying drivers as directed and the computer has not stopped working the HDD since, also lost the touch screen. Have been requested to reinstall n-trig duosense driver package due to change of screen or operating system. The N-trig win8 drivers were installed. Please advise.

    Thanks
      My System SpecsSystem Spec

  6. #6


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    You say you reinstalled the drivers, do you still have a problem?
      My System SpecsSystem Spec

  7. #7


    Posts : 28
    Win 8 upgrade from win 7


    Actually, I was waiting on your reply as to whether or not to reinstall the N-trig drivers. However, I performed a restart and the n-trig drivers came back and the touch screen worked w/o any action from me. I then performed a shutdown and that worked, the machine shutdown and there was no bsod. But when I restarted the thing there was a message on the lock screen claiming that the finderprint reader was inoperable. I don't use the fingerprint reader and just clicked out of the screen. Apparently, there is more going on besides n-trig drivers. I will let the thing go for 36 hours and then upload another SF file if that is what will help?

    Thanks
      My System SpecsSystem Spec

  8. #8


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    If you get a BSOD send the file, if no BSOd the file will not help
      My System SpecsSystem Spec

  9. #9


    Posts : 28
    Win 8 upgrade from win 7


    The driver verifier has been running for at least 36 hours. The following items have occurred over the past 2 days:
    1. The actual bsods went away once I started the verifier, however, a black screen took its place and the send files to microsoft still come up after login with the minidump,etc. files to be sent.
    2. The touchscreen and digital pen are sometimes on or off or one is on and the other off after each startup.
    3. The WREfault.exe runs after each startup and takes 5 minutes to complete, uses most of the system resources (16gb ram, i7 quad core processor).
    4. This morning, on startup, prior to the lock screen the 1st bsod (in 24h) appeared after many minutes in a black screen mode which read the usual "encountered a problem" thing listed above in the second reply, but this time the message in small print was "Bad_System_Config_Info". The computer self booted and the same message appeared again. Then on the 3rd reboot a bsod appeared with the title Automatic Repair and asked if I wanted to Restore to a previous version or cancel, I elected restore and after many minutes the thing came up for login. I have shutdown 2x since w/o a bsod but the computer is running v slow (verifier?).
    5. The SF diag took more than 30 min to complete, SF file attached.
      My System SpecsSystem Spec

  10. #10


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    This is the situation: Based upoin the information given by you it appears to be a driver. The driver verifier has not confirmed that fact. Use verfier a bit longer. If no driver is given as the cause the only alternative is to start looking at hardware. All that being said, I have noticed that many times circumstances are such to cause the most confusion ie. when you changed OS, by coincidence you developed a hardware problem.
      My System SpecsSystem Spec

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