Windows 8 and 8.1 Forums

bsod on shutdown

  1. #21


    Posts : 28
    Win 8 upgrade from win 7


    In reply to richc46's instructions from Friday post#18: Followed the instructions and enabled startup itemes one at at time w/o bsod followed by a shutdown. Later in the day, after the computer went to sleep, went to shut it down and the usual bsod occured. Performed a clean boot and disabled all but one startup item. Performed a shutdown, no bsod. Let the computer go to sleep and shut it down got a bsod. Performed another clean boot and restarted the machine went to desktop and then shut down the machine no bsod. Performed another clean boot, disabled the remaining startup item. Restarted the computer. After login, went to desktop ran a program then shutdown and no bsod. Restarted the computer went to desktop allowed the computer to go to sleep then woke it up and shutdown and got a bsod. No startup items are enabled and only ms services are running so it appears that whatever is happening is in conjunction with sleep and then shutdown, not restart. Restart, out of a sleep, will not cause a bsod. Attached SF has latest files since last Friday.

      My System SpecsSystem Spec

  2. #22


    Posts : 197
    Win 8 Enterprise RTM


    Code:
    Loading Dump File [C:\Users\Johannes\Downloads\SF_19-11-2012\SF_19-11-2012\111912-20640-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols\*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    Machine Name:
    Kernel base = 0xfffff802`5007a000 PsLoadedModuleList = 0xfffff802`50344a60
    Debug session time: Mon Nov 19 15:52:31.629 2012 (UTC + 1:00)
    System Uptime: 0 days 0:09:07.320
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................................
    Loading User Symbols
    Loading unloaded module list
    ..........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck AB, {1, 460, 0, 7}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : win32k.sys
    Followup: MachineOwner
    ---------
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SESSION_HAS_VALID_POOL_ON_EXIT (ab)
    Caused by a session driver not freeing its pool allocations prior to a
    session unload.  This indicates a bug in win32k.sys, atmfd.dll,
    rdpdd.dll or a video driver.
    Arguments:
    Arg1: 0000000000000001, session ID
    Arg2: 0000000000000460, number of paged pool bytes that are leaking
    Arg3: 0000000000000000, number of nonpaged pool bytes that are leaking
    Arg4: 0000000000000007, total number of paged and nonpaged allocations that are leaking.
     nonpaged allocations are in the upper half of this word,
     paged allocations are in the lower half of this word.
    Debugging Details:
    ------------------
    
    TAG_NOT_DEFINED_405: Gh1?
    BUGCHECK_STR:  0xAB_Gh1?
    IMAGE_NAME:  win32k.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    MODULE_NAME: win32k
    FAULTING_MODULE: fffff960000e6000 win32k
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff80250679c2a to fffff802500f4d40
    STACK_TEXT:  
    fffff880`065e89b8 fffff802`50679c2a : 00000000`000000ab 00000000`00000001 00000000`00000460 00000000`00000000 : nt!KeBugCheckEx
    fffff880`065e89c0 fffff802`503e1bd1 : fffff880`0e7a7b40 00000000`00000000 fffff880`0e7a7000 ffffffff`ffffffe4 : nt! ?? ::NNGAKEGL::`string'+0x3619a
    fffff880`065e8a10 fffff802`504987aa : 00000000`00000c04 fffff880`0e7a7000 fffffa80`10c1fb00 fffffa80`11c59080 : nt!MiDereferenceSessionFinal+0xf1
    fffff880`065e8a80 fffff802`5049fd48 : fffff8a0`002a1060 00000000`00000000 00000000`00000001 00000000`00000001 : nt!MmCleanProcessAddressSpace+0x2be
    fffff880`065e8af0 fffff802`504a0442 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000000 : nt!PspExitThread+0x668
    fffff880`065e8c10 fffff802`500dae16 : fffff880`02c5e180 00000000`00000080 fffffa80`10c1fb00 fffffa80`11c59080 : nt!PspTerminateThreadByPointer+0x4e
    fffff880`065e8c60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  LEAKED_SESSION_POOLTAG_Gh1?
    BUCKET_ID:  LEAKED_SESSION_POOLTAG_Gh1?
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec

  3. #23


    Posts : 28
    Win 8 upgrade from win 7


    Okay, I have Windows debugger on my machine and have been viewing and posting that same analysis for more than a week and richc46 has claimed it to be a hardware driver. Explain how it is that I have all of the startup processes disabled and when I shutdown the machine, after it has been in sleep mode, I get the bsod (listed back in the first page of this thread) and the machine restarts. But if I shutdown prior to sleep the machine shuts down, no bsod no restart. There were no problems with shutdown in win 7. Driver verifier found nothing so are we still talking hardware?
      My System SpecsSystem Spec

  4. #24


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    If you continue to get Microsoft Drivers, as the cause (may be drivers or hardware); different drivers as the cause, it points to hardware. This solution does not show in the report, it comes from experience. This is an art not a science. Your questions are very appropriate.
    The BSOD on shutdown, in theory, can be caused by an essential driver, that has not been eliminated. Try a shutdown in safe mode a further test for hardware or driver.
      My System SpecsSystem Spec

  5. #25


    Posts : 28
    Win 8 upgrade from win 7


    Machine shuts down with "no problems or bsods" from safe mode. Shutdown several times after varying the time in safe mode, no problems. After safe mode shutdown rebooted, logged in to win 8, went to desk top, shutdown and the bsod is immediate. I have searched for a list of essential drivers you mentioned in your last post, with no luck. How do I test said drivers? Dell claims it is a win 8 problem and suggests some sort of reinstall.

    Thanks
      My System SpecsSystem Spec

  6. #26


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    Go to the device manager, make sure there are no small yellow markers indicating a problem driver. Up date all the basic drivers, network, audio, graphics etc. Update from the company website not the device manager. Other members have been experiencing problems with network, and graphic drivers.
      My System SpecsSystem Spec

  7. #27


    Posts : 28
    Win 8 upgrade from win 7


    Are the present drivers to be uninstalled first, rolled back, or just updated from device manager? If I am going to do this driver update I want to perform it in the proper order. Also, I have been checking the device manager, continually, since the start of the problem, never a yellow warning sign.

    Thanks
      My System SpecsSystem Spec

  8. #28


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    There is no need to uninstall the drivers, which is a good thing. These are the essential drivers, if you uninstall first you will experience problems. For example uninstall network, you have no internet, etc. Many of the websites have a scan your system, it will find which drivers need to be updated (for that particular company, Intel etc.)
    Dont update from device manager, go to company websites.
      My System SpecsSystem Spec

  9. #29


    Posts : 28
    Win 8 upgrade from win 7


    Updated several Intel drivers (Wimax, raid, wireless, and nic) from the web site, and still have the bsod on shutdown plus Office 2010 wants me to re-verify the license. I have had to perform the re-verification once already immediately after I upgraded to win 8. Any idea why is happening, again?
      My System SpecsSystem Spec

  10. #30


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    I was surprised to read about your Office 2010 problem, I Googled. I found out that this is common. My guess is that 8 is a whole new concept and its just a bug. Just activate, you should not have a problem.
      My System SpecsSystem Spec

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bsod on shutdown
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