Windows 8 and 8.1 Forums

bsod on shutdown

  1. #11


    Posts : 28
    Win 8 upgrade from win 7


    Bit of a hard sell on bad hardware as the computer is 1 month old and worked very well using win 7. However, it is possible. Before I bought the machine I went thru the Dell Win 8 upgrade notes Windows 8 General Upgrade Troubleshooting | Dell and specifically for the M6600 Precision Windows 8 Upgrade Product Support | Dell . I purposely kept from loading software prior to the upgrade so as to reduce the chances of having the exact problems I am having now. I was meticulous in following the M6600 guidelines for upgrading to win 8.

    That said, I remembered that in the general guidelines that Dell recommended uninstalling the bluetooh software and reinstalling after the upgrade. I uninstalled bluetooth but did not have to reinstall it as win 8 did it automatically.

    Yesterday, after your reply, I shutdown the verifier (machine was just to slow to do anything) and since I have no bluetooth devices, at present, uninstalled the bluetooth and clicked on the delete driver box when presented. I shutdown the computer, it did not bsod. Upon restart the computer stayed in black screen for a long period but when win 8 finally came up the touchscreen and digitizer were working better than ever. I checked device manager and the bluetooth driver was back. I uninstalled it again and shutdown. No bsod, upon restart it took 1m40sec to get to the lock screen and 1m5sec to get to the start page and touch and digitizer were still working also the computer was responding much faster. Device manager still shows the bluetooth driver, aparentlly, win 8 wants the computer to have a driver, however, the driver is not a generic microsoft driver but is a dell driver with a microsoft bluetooth emulator.

    I shut the computer down and restarted it 3 more times with no bsods, and upon restarting the computer it seemed to be back to win 7 speeds and responsiveness. Nvidia had another update for the quad 4000 so I updated it and performed a restart and it worked, all seemed okay until last night when the machine blue screened on shutdown. The SF file is attached. This morning it took only 30 seconds from switch "on" to win 8 start screen. All is working but last night's blue screen is annoying.

    Could it be that win 8 is loading drivers that are not exactly the ones dell wants for this particular machine or the drivers from dell and msft are not loaded in the proper order? Why does the bluetooth driver keep coming back? Is there a way to uninstall then reload the drivers in the proper order or one at a time?

    Thanks

      My System SpecsSystem Spec

  2. #12


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    Quote Originally Posted by payhel View Post
    Bit of a hard sell on bad hardware as the computer is 1 month old and worked very well using win 7. However, it is possible. Before I bought the machine I went thru the Dell Win 8 upgrade notes Windows 8 General Upgrade Troubleshooting | Dell and specifically for the M6600 Precision Windows 8 Upgrade Product Support | Dell . I purposely kept from loading software prior to the upgrade so as to reduce the chances of having the exact problems I am having now. I was meticulous in following the M6600 guidelines for upgrading to win 8.

    That said, I remembered that in the general guidelines that Dell recommended uninstalling the bluetooh software and reinstalling after the upgrade. I uninstalled bluetooth but did not have to reinstall it as win 8 did it automatically.

    Yesterday, after your reply, I shutdown the verifier (machine was just to slow to do anything) and since I have no bluetooth devices, at present, uninstalled the bluetooth and clicked on the delete driver box when presented. I shutdown the computer, it did not bsod. Upon restart the computer stayed in black screen for a long period but when win 8 finally came up the touchscreen and digitizer were working better than ever. I checked device manager and the bluetooth driver was back. I uninstalled it again and shutdown. No bsod, upon restart it took 1m40sec to get to the lock screen and 1m5sec to get to the start page and touch and digitizer were still working also the computer was responding much faster. Device manager still shows the bluetooth driver, aparentlly, win 8 wants the computer to have a driver, however, the driver is not a generic microsoft driver but is a dell driver with a microsoft bluetooth emulator.

    I shut the computer down and restarted it 3 more times with no bsods, and upon restarting the computer it seemed to be back to win 7 speeds and responsiveness. Nvidia had another update for the quad 4000 so I updated it and performed a restart and it worked, all seemed okay until last night when the machine blue screened on shutdown. The SF file is attached. This morning it took only 30 seconds from switch "on" to win 8 start screen. All is working but last night's blue screen is annoying.

    Could it be that win 8 is loading drivers that are not exactly the ones dell wants for this particular machine or the drivers from dell and msft are not loaded in the proper order? Why does the bluetooth driver keep coming back? Is there a way to uninstall then reload the drivers in the proper order or one at a time?
    Thanks
    This is a problem that several members had. I suggested that the contact their vendor and see if others are experiencing a problem with incompatible drivers. This was a major problem when Vista first came out.
      My System SpecsSystem Spec

  3. #13


    Posts : 28
    Win 8 upgrade from win 7


    The last minidumb, from last night, showed the following with a module name and image name of win32k. Does the win32k references coi9nside with a 64bit system? A couple of general drivers are noted and the bucket id seems to point to a win 8 driver? As you mentioned above the debugger is pointing to a driver that is not functioning correctly but is there not some sort of pattern from the many minidumps I have uploaded? I am no expert at debugging so any explanation by you will be a great help in determining if I need to roll back to win 7.

    SESSION_HAS_VALID_POOL_ON_EXIT (ab)
    Caused by a session driver not freeing its pool allocations prior to a
    session unload. This indicates a bug in win32k.sys, atmfd.dll,
    rdpdd.dll or a video driver.

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: csrss.exe

    I ran the Dell diagnostics from their web site and it came back clean except for the following attached errors. I have an email into Dell regarding the 2 errors but I am not hopeful they are the problem.

    Thanks
      My System SpecsSystem Spec

  4. #14


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    It would help if I had the actual dump.
      My System SpecsSystem Spec

  5. #15


    Posts : 28
    Win 8 upgrade from win 7


    You're kidding right... Did you look in the SF zip I posted this morning from last night? Did you check out the dump file labeled 111412-19625-01 from 11/14/12 at 10:25 PM?
      My System SpecsSystem Spec

  6. #16


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    No, I was not kidding your post made it sound like you had another BSOD after your post.
      My System SpecsSystem Spec

  7. #17


    Posts : 28
    Win 8 upgrade from win 7


    Okay, I won't argue with you about what the first line of my 11/15/12 morning's post and the term "last night". I have attached another SF file containing 4 recent dump files generated when I shutdown from the win 8 start screen. The dump files are the same as earlier indicating a win 8 driver fault so all of the questions I asked on the 15th should be valid. It would be good if you could answer them and then with Dell's help, maybe, we can put this problem to bed. The BSODs are all the same as my first posting with the following small print SESSION_HAS_VALID_POOL_ON_EXIT. I can only shutdown the computer from the power button prior to login on the login screen.

    Thanks for your help.
      My System SpecsSystem Spec

  8. #18


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    Quote Originally Posted by richc46 View Post
    This is the situation: Based upoin the information given by you it appears to be a driver. The driver verifier has not confirmed that fact. Use verfier a bit longer. If no driver is given as the cause the only alternative is to start looking at hardware. All that being said, I have noticed that many times circumstances are such to cause the most confusion ie. when you changed OS, by coincidence you developed a hardware problem.
    Earlier in the thread, I mentioned that the possiblity exists that it could be a hardware problem. Understandably you felt that the scenario was unlikely, due to circumstances and I tend to agree with your position. That being said, the reports hint at hardware. Every driver given as a cause, is a Microsoft driver, a lead driver, that is rarely if ever the cause.
    The early reports were BCode AB, which points to potential hardware problems
    Bug Check 0xAB: SESSION_HAS_VALID_POOL_ON_EXIT (Windows Debuggers)
    I used the verifier to pin point a specific driver and it continually points to the Microsoft driver which is not the true cause (another indication of hardware)
    You can test if some software, is a problem by trying a clean boot.

    a) Press the ‘Windows + R’ key to open run box
    b) Type MSCONFIG and click ‘Ok
    c) Click the Boot tab and uncheck Safe Boot’ option.
    d) On the General’ tab, click to select the option ‘Selective startup’, and then click to clear the optionLoad startup items check box.
    e) On the ‘Services’ tab, click to select the Hide all Microsoft services’ check box, and then click‘Disable all.
    f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager windowunder startup tab, right click on each startup item which are enabled and select ‘Disable’.
    g) Click ‘OK’, and then click Restart.
    h) Use computer for a while and if no BSODs replace software one at a time to see if you can find the cause.
      My System SpecsSystem Spec

  9. #19


    Posts : 28
    Win 8 upgrade from win 7


    Thank you for the information, I appreciate it.
      My System SpecsSystem Spec

  10. #20


    Posts : 197
    Win 8 Enterprise RTM


    Use driver verifier. Switch to basic video driver. Use memtest from hcidesign.com. Use memtest86+. Disable non-essential drivers. Uninstall third party antivirus. Underclock cpu and gpu.
      My System SpecsSystem Spec

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bsod on shutdown
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