Windows 8 and 8.1 Forums

Windows 8 BSoD after install, page_fault_by_nonpaged_area

  1. #1

    Posts : 3
    windows 7 x64

    Windows 8 BSoD after install, page_fault_by_nonpaged_area

    Hi everyone,

    Im attempting to install Windows 8 x64 edition onto my Windows 7 using the "keep files, settings and programs" feature. I have tried 3 installs and i keep getting BSoD.

    On my third attempt i was able to note down the error code, which was "PAGE_FAULT_BY_NONPAGED_AREA"

    The install seems to go fine, it the getting devices ready goes up to 100%, the getting ready goes to 100%. The BSoD seems to happen after its last automatic reboot.

    After the BSoD the computer restarts and then restores my previous edition of windows, Windows 7.

    I have followed the instructions and uploaded a BSoD log. I have also uploaded another zip file that has the logs from the "C:\$WINDOWS.~BT\Sources" Panther and logs and memdump from the Rollback folder.

    Thank you in advance.

    Edi: i forgot to mention that before the install the logmein was uninstalled, and the logmein folder in program files (x86) was deleted.
    Last edited by theninety; 06 Nov 2012 at 16:35. Reason: renamed zip file, added extra info.deleted attachments

      My System SpecsSystem Spec

  2. #2

    There are no minidump and I've never looked at a memdump file before, but here are the results for it.

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 50, {fffff8037447bd40, 0, fffff88003720293, 2}
    *** WARNING: Unable to verify timestamp for RapportPG64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RapportPG64.sys
    Could not read faulting driver name
    Probably caused by : RapportPG64.sys ( RapportPG64+4293 )
    Followup: MachineOwner
    1: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arg1: fffff8037447bd40, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88003720293, If non-zero, the instruction address which referenced the bad memory
    Arg4: 0000000000000002, (reserved)
    Debugging Details:
    Could not read faulting driver name
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80274758168
    GetUlongFromAddress: unable to read from fffff802747581f8
     fffff8037447bd40 Nonpaged pool
    fffff880`03720293 8b07            mov     eax,dword ptr [rdi]
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff880009a8dc0 -- (.trap 0xfffff880009a8dc0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff8027447dde0 rbx=0000000000000000 rcx=00000000ffffdf42
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88003720293 rsp=fffff880009a8f50 rbp=fffff880009a9150
     r8=c5000160d4800001  r9=fffff8a0000054f0 r10=fffff8027484c3e0
    r11=fffff880009a8f98 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    fffff880`03720293 8b07            mov     eax,dword ptr [rdi] ds:00000000`00000000=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff802745eb024 to fffff8027447d040
    fffff880`009a8bd8 fffff802`745eb024 : 00000000`00000050 fffff803`7447bd40 00000000`00000000 fffff880`009a8dc0 : nt!KeBugCheckEx
    fffff880`009a8be0 fffff802`744b7b6f : 00000000`00000000 fffff803`7447bd40 fffffa80`036ed3c0 fffff802`747ce541 : nt! ?? ::FNODOBFM::`string'+0x32e9e
    fffff880`009a8c80 fffff802`7447aaee : 00000000`00000000 fffffa80`053305c0 00000000`00000000 fffff880`009a8dc0 : nt!MmAccessFault+0x54f
    fffff880`009a8dc0 fffff880`03720293 : fffff8a0`00000000 00000000`00000000 fffff880`0372b290 fffff880`009a8fa4 : nt!KiPageFault+0x16e
    fffff880`009a8f50 fffff8a0`00000000 : 00000000`00000000 fffff880`0372b290 fffff880`009a8fa4 fffff803`7447bd40 : RapportPG64+0x4293
    fffff880`009a8f58 00000000`00000000 : fffff880`0372b290 fffff880`009a8fa4 fffff803`7447bd40 fffff880`03721ff0 : 0xfffff8a0`00000000
    fffff880`03720293 8b07            mov     eax,dword ptr [rdi]
    SYMBOL_NAME:  RapportPG64+4293
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: RapportPG64
    IMAGE_NAME:  RapportPG64.sys
    FAILURE_BUCKET_ID:  AV_RapportPG64+4293
    BUCKET_ID:  AV_RapportPG64+4293
    Followup: MachineOwner
    It seems to be blaming Trusteer Rapport, so it would be worth uninstalling it and trying the upgrade again.
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    windows 7 x64

    Will try now. Thank you.

    Edit: Worked perfectly! Booted into windows 8 fine! just had to install WLAN drivers for my usb after ^_^ Then ESET wasnt allowing any inbound traffic in windows 8 so i had to uninstall that as well!
    Last edited by theninety; 06 Nov 2012 at 16:34.
      My System SpecsSystem Spec

Windows 8 BSoD after install, page_fault_by_nonpaged_area
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