Windows 8 and 8.1 Forums

Windows 8 BSOD Issue

  1. #1


    Posts : 13
    Windows 8 64-bit

    Windows 8 BSOD Issue


    Hi everyone!

    I'm hoping that the very knowledgeable and helpful people on this forum can help me because, honestly, I am way out of my league here!

    My system contains the following:
    - i7 2600
    - Asrock Extreme 3 Gen 3
    - G.Skill Ripjaws X F3-12800CL9Q-16GBXL
    - Asus GTX550Ti
    - Intel 520 SSD

    I had a very old HDD fail, so decided to upgrade to the SSD listed above. After installing that I was getting random freezes and lock ups requiring a reset.
    I tried lots of things from tests, drivers, new PSU, new SATA cables and eventually RMA'd the SSD.

    Windows 8 was released and I thought rather than go through all the updates to Win7 I'd buy Win8 and start fresh with the new SSD.

    All has been going well until I started getting the odd freeze and then the system restarted with an on screen message that the system has recovered from and error and created a memory dump file.

    I really have no idea what I'm looking at and I'm at my wits end with this system.

    Could someone please take a look at the dump file and offer any advice on what to do from here?

    Much appreciated!

    Adam.

    (I've followed the BSOD posting instructions thread and attached the ZIP file below)

      My System SpecsSystem Spec

  2. #2


    Posts : 13
    Windows 8 64-bit


    Just happened 3 more times while I was sitting here. Each time I see a DCP_WATCHDOG_VIOLATION.

    Dump's attached...

    Any help is greatly appreciated!
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8 64-bit


    And again...
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8 64-bit


    I've done another clean install and the same thing is still happening.

    The common error seems to be hal.dll with a code of 0x133 whatever that means?

    Here's more dumps...
      My System SpecsSystem Spec

  5. #5


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    Welcome
    Your reports indicate a driver, but it does not give the correct one.
    Run driver verifier and lets see if we can determine the correct cause.
    Verifying Drivers: Enable or disable the Driver verifier in Windows 8
    Run for 36 hours
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    Windows 8 64-bit


    Thank you very much for your help!

    I'll start it running now.
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8 64-bit


    Verifier is still running and there's been a few more events since, so here's the dumps for that.

    I'll post the final batch after the 36 hours as suggested.
      My System SpecsSystem Spec

  8. #8


    Fairfield County, CT
    Posts : 348
    Windows 7 SP1


    MAYBE
    Luck
    Verifier suggests that it may by your Symantec
    Make a system restore point, uninstall Symantec
    Then install the built in Windows Defender
    Before starting anything create a system restore point.
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    Windows 8 64-bit


    All done.

    I'll continue to run verifier and report any problems when/if they occur.

    Thanks again for your help!
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8 64-bit


    Ok, Verifier has been running for 36 hours now.
    In that time I've only had 1 more BSOD, but this time it was a different one to all the others.

    Could you please tell me which Symantec driver the reports said was suspect. The Symantec people would like to know.
    Strange thing is I have a laptop running the same version of Norton 360 and it works fine. Is it just a case of driver conflicts rather than driver faults?

    I've attached the dumps of the verifier session including the last BSOD.

    Thanks again for your help!
      My System SpecsSystem Spec

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