Mail App Crashing on Startup

VDubb

New Member
Messages
1
Hello all,

I did a clean install of Windows 8 RTM (Enterprise Evaluation) a couple days ago and configured the Mail app for my standard emails (Exchange, Gmail, Live). However, starting on day one (which I believe happened after the reset from installing my the latest NVIDIA drivers), the Mail app will crash at startup. When clicking on the icon, it'll attempt to open, then immediately go back to the start screen. Sometimes, normally immediately after a restart, it'll work, but then it'll start crashing again when I try to load it back up later.

I did try uninstalling the Mail, People, Messaging app and reinstalling, but that didn't fix the issue. Anyone have any ideas?
 

My Computer

System One

  • OS
    Windows 8
Hello all,

I did a clean install of Windows 8 RTM (Enterprise Evaluation) a couple days ago and configured the Mail app for my standard emails (Exchange, Gmail, Live). However, starting on day one (which I believe happened after the reset from installing my the latest NVIDIA drivers), the Mail app will crash at startup. When clicking on the icon, it'll attempt to open, then immediately go back to the start screen. Sometimes, normally immediately after a restart, it'll work, but then it'll start crashing again when I try to load it back up later.

I did try uninstalling the Mail, People, Messaging app and reinstalling, but that didn't fix the issue. Anyone have any ideas?


I'm having the very same problem.
I am getting notifications to show they new mail is coming in, but if I try to launch the application at all, it crashes right back to the start screen. A broken Mail application in the RTM is not a good start.

Here are some details I got from the Event Log in the hope someone can point us in the right direction.

Fault bucket , type 0Event Name: WWAJSE
Response: Not available
Cab Id: 0


Problem signature:
P1: microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe
P2: Microsoft.WindowsLive.Mail
P3: f19a
P4: 8
P5: ms-appx://microsoft.windowscommunicationsapps/ModernMail/Components/ReadingPane/PrintHandler.js
P6: 1_2985
P7:
P8:
P9:
P10:


Attached files:
C:\Users\User1\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\AC\Temp\ErrorInfo.1744.2436.txt


These files may be available here:




Analysis symbol:
Rechecking for solution: 0
Report ID: 3b56a4be-eafa-11e1-be6a-0021704d6176
Report Status: 262160
Hashed bucket:


App microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail did not launch within its allotted time.

The program LiveComm.exe version 16.4.4206.722 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: a18
Start Time: 01cd7f061a7d8ba4
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
Report Id: 43d7dc02-eafa-11e1-be6a-0021704d6176
Faulting package full name: microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.WindowsLive.Mail


I'm not really sure what to try next. The mail app working fine for the first day, then when I clicked on a new mail notification from the Desktop on the 2nd day, I haven't been able to open the App since.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
Try uninstalling and reinstalling the Mail app.
 

My Computer

System One

  • OS
    Windows 7 Home Premuim x64 & Windows 8 Enterprise RTM x64
    System Manufacturer/Model
    HP Pavilion dv6
    CPU
    Intel Core i3
    Memory
    4GB
    Graphics Card(s)
    Intel HD Graphics
    Screen Resolution
    1366x768
    Other Info
    My laptop is my only computer. It is about 2 years old.
Try uninstalling and reinstalling the Mail app.

Thanks, have tried that but to no avail.

My issue is the same as the OP's. I can launch the mail app if I do it quickly after a reboot, but after a minute or so I can no longer load it again. It just crashes back out to the Start screen with those errors in the Eventlog.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
Did anybody ever get a resolution to this? I'm running Windows 8 RTM, and have tried the usual things (reinstall, reboot, and so forth), but the app refuses to run. This is *not good* with an RTM OS and the supposedly-final version of the Mail app.

The other suggestions that sometimes come up (refresh OS, use a local account, etc.) seem like band-aids rather than actual solutions.
 

My Computer

System One

  • OS
    Windows 8
Mine still isn't working. You would think if they would have tested and tested again before RTM and even picked it up when they saw people were having issues and put out a fix. I would surely hope that it's fixed by launch or they are going to be grilled.
 

My Computer

System One

  • OS
    Windows 8
Okay, thanks. I just put in a one-star review for the official mail app. There aren't any other options available, either. I hope, for their sake, that they get it all straightened out before it goes into wide release, or they're going to have another Vista on their hands.
 

My Computer

System One

  • OS
    Windows 8
Just found something interesting that seems to fix the problem, at least for me. I had Raptr running. If that's running, it'll prevent Mail from running. Turned it off, and Mail works beautifully.

I found the solution here: Mail App fails to launch. I hope this helps someone else.
 

My Computer

System One

  • OS
    Windows 8
Did anybody ever get a resolution to this? I'm running Windows 8 RTM, and have tried the usual things (reinstall, reboot, and so forth), but the app refuses to run. This is *not good* with an RTM OS and the supposedly-final version of the Mail app.

The other suggestions that sometimes come up (refresh OS, use a local account, etc.) seem like band-aids rather than actual solutions.

Mine still isn't working. You would think if they would have tested and tested again before RTM and even picked it up when they saw people were having issues and put out a fix. I would surely hope that it's fixed by launch or they are going to be grilled.

Yeah I eventually tracked the problem down to Raptr in the end.
Spent a couple of hours trying to trace it, including a system reset.

I originally posted about it here:
Store Downloaded Windows 8 UI Apps Crash with .NET 3.5 installed

The reason I could open the problematic Metro apps after a reboot was because Raptr hadn't fully loaded and logged in on the Desktop side of things.
I contacted Raptr about it but their official response is the Windows 8 is not on the supported list of Operating Systems.

I suspect the in-game overlay feature they have as part of their app could be indirect cause of it, but that's just speculation at best.

The apps that were affected for me when Raptr is running are Mail, Photo and Reader. Reader will load but if you try to open an PDF it'll crash back to the Start screen.


If you are not running Raptr then I suspect some other desktop app that loads on startup could be causing the issue.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
The mail app doesnt work for me either, shows new email but then crashes. also internet explorer will not run the weather radar from Home - Chicago News and Weather | FOX Chicago News or open some attachments in my gmail.... however firefox works just fine. I was hoping internet explorer would behave properly with the new version but obviously not....
 

My Computer

System One

  • OS
    windows 8 professional
    System Manufacturer/Model
    Dell Inspiron b130
    CPU
    1.7 ghz
    Memory
    1gb
I had to register on these forums just to give a big thank you for pointing out Raptr as the culprit of your Metro App issues. It turns out it was the same thing for me and it kept pretty much ALL Metro apps from working for me.

So for anyone who skips the first page and has this issue, Raptr or another desktop app is likely causing the issue!
 

My Computer

System One

  • OS
    Windows 8 Professional
    System Manufacturer/Model
    MSI GT70 0NE 276US
    CPU
    Intel Core i7 3610QM
    Memory
    16GB DDR3 1600MHz
    Graphics Card(s)
    nVIDIA GeForce GTX 680M
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