Windows 8 and 8.1 Forums


Outlook Email Account Corrupted

  1. #1


    Posts : 3
    8.1/64bits

    Outlook Email Account Corrupted


    I have a new HP Pavilion preloaded with 8.1. I loaded Office 2013 and set up the email account. All worked well until two days ago when I realized I could not send any emails only receive. I removed the account and reinstalled the account - things only got worse. I uninstalled Office and reinstalled but that did not fix the problem. Somewhere there is a file that is has wrong information stored about the account and how to communicate with the provider but I do not know where that is, can someone help with this issue?

      My System SpecsSystem Spec

  2. #2


    Cross Plains
    Posts : 255
    Windows 10 Pro


    Close Outlook out completely and navigate to: C:\Users\%username%\AppData\Local\Microsoft\Outlook (Where %username% is your username on that computer)

    Delete the .pst file that is in that folder. Next time you open outlook it will have you create another profile with your email account.

    Im guessing that your outlook profile is corrupt. If it is this should help resolve the issue you have.
      My System SpecsSystem Spec

  3. #3


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Arazel, the mail Control Panel shortcut is probably the best way, or do a Repair of the .pst. https://support.microsoft.com/en-us/kb/272227 This way they do not loose anything,
      My System SpecsSystem Spec

  4. #4


    Cross Plains
    Posts : 255
    Windows 10 Pro


    Quote Originally Posted by broe23 View Post
    Arazel, the mail Control Panel shortcut is probably the best way, or do a Repair of the .pst. https://support.microsoft.com/en-us/kb/272227 This way they do not loose anything,
    Yeah, doing a repair didnt even occur to me. But that is the beauty of having more than one mind working at these things.
      My System SpecsSystem Spec

Outlook Email Account Corrupted
Related Threads
After a power failure , I could not have access to my only account (Ron Wolpa) which was administrator (DETAIL : I CAN´T REMEMBER THE PASSWORD I USED DURING INSTALLATION) . After booting and rebooting many times I could load an empty desktop screen. I remember to have read an error...
I have a new ASUS notebook and it uses Windows 8. On my home pc I have Windows Vista and was able to set up multiply email accounts in Window Live Mail. (my charter, my hubby charter, 2 school google accounts and yahoo) I was able to read mail coming thru our main email acct (my charter), if an...
It used to be not connected to any email account but when it updated to 8.1 I chose to get an email address for it, so now as a result, the password has to be 8 characters long and I have to use a PIN number , but that's still 4 characters, and I usually use one character password. So how do I...
A few days ago I went to Outlook.Com and established an email account. Now I want to delete that account and remove all things associated with Outlook.com but still retain my Microsoft Account. It might come in handy for getting Apps and other things from the Microsoft Store. I tried to remove...
I'm running windows 8 on an intel i7 machine with 16gb ram. I just installed outlook 2010 64bit and every time I add an email account Outlook crashes. No error message - just says "Micrsoft Outlook has stopped working" Any suggestions?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook