Windows 8 and 8.1 Forums


Adobe Flash Player not detected on IE11 on Windows 8.1

  1. #1


    Posts : 3
    Windows 8.1

    Adobe Flash Player not detected on IE11 on Windows 8.1


    I am unable to run Flash on any Web site.

    If I go to https://helpx.adobe.com/flash-player.html and click "Check Now", it says "Sorry, Flash Player is either not installed or not enabled." If I try to follow the Adobe Flash Player download link, it redirects me to https://helpx.adobe.com/flash-player...windows-8.html, which says "Flash Player is integrated with Internet Explorer in Windows 8. You do not need to install Flash Player."

    I went to Tools -> Manage add-ons and saw that Shockwave Flash Object is enabled.

    I went to Tools -> Safety and made sure that "ActiveX Filtering" is unticked and that the URL bar doesn't show a blue No Sign. I also tried ticking "ActiveX Filtering", but that didn't help, so I unticked again.

    If I go to a Web site that uses Flash, I see a prompt that says "This website wants to install the following add-on: 'Adobe Flash Player' from 'Adobe System Incorporated'." I click "Install". The Adobe Flash Player 18.0 Installer proceeds, but then says "The installation encountered errors: Your Microsoft Internet Explorer browser includes the latest version of the Adobe Flash Player built-in. Windows Update will inform you when new versions of the Flash Player are available."

    I checked for Windows Updates, but I'm up-to-date (all optional and important updates have been installed).

    Enhanced Protected Mode is disabled (it's unticked).

    All my zone settings are already set to the default levels.

    I exported my IE11 settings, turned the Internet Explorer 11 Windows feature off, restarted, turned the Internet Explorer 11 Windows feature on, restarted, and Flash was still undetected.

    I tried uninstalling the Flash Player Windows update (currently KB3079777), restarting, checking for updates, and restarting, but that didn't help. I went through my update history for other instances of Flash player and then searching for those KBs in the list of installed updates, but only the latest one was installed, so I assume that uninstalling the latest one is enough to completely remove it.

    My C:\Windows\System32\Macromed\Flash has activex.vch, Flash.ocx, Flash64_18_0_0_209.ocx, FlashInstall.log, FlashUtil_ActiveX.dll, FlashUtil_ActiveX.exe, and FlashUtil64_18_0_0_209_ActiveX.exe. According to what I've read online, I'd expect to see FlashUtil64_18_0_0_209_Plugin.exe, but I don't see it. I made sure that hidden items are displayed.

    I tried searching my registry for "FlashUtil64_18_0_0_209_Plugin.exe" (as key, value, or data), but it wasn't found. I also tried searching just "Plugin.exe", but nothing was found.

    I tried searching "This PC" for "FlashUtil64_18_0_0_209_Plugin.exe" and "Plugin.exe", but neither were found.

    I tried running "regsvr32 c:\windows\system32\macromed\flash\flash.ocx" in an Administrator Command Prompt. It said "DllRegisterServer in c:\windows\system32\macromed\flash\flash.ocx succeeded", but Flash is still undetected in my browser.

    I tried opening https://helpx.adobe.com/flash-player.html with IE11 Metro (rather than Desktop), but it was also unable to detect Flash.

    I tried installing Firefox 39.0 and going to https://helpx.adobe.com/flash-player.html, but it was unable to detect Flash.

    My "Add or remove programs" list doesn't list anything related to Adobe.

    My Windows 8 came with my computer (I don't have a separate install disk). I don't have any restore points and can't recall if Flash has ever worked on my computer. I don't feel comfortable resetting Windows because it will be very time consuming to reconfigure everything.

    I have restarted my browser and/or computer after each change.

    Anyone have any idea what the problem might be and how to solve it?
    Last edited by builtinflash; 06 Aug 2015 at 13:53.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by builtinflash View Post
    I am unable to run Flash on any Web site.

    If I go to https://helpx.adobe.com/flash-player.html and click "Check Now", it says "Sorry, Flash Player is either not installed or not enabled." If I try to follow the Adobe Flash Player download link, it redirects me to https://helpx.adobe.com/flash-player...windows-8.html, which says "Flash Player is integrated with Internet Explorer in Windows 8. You do not need to install Flash Player."

    I went to Tools -> Manage add-ons and saw that Shockwave Flash Object is enabled.

    I went to Tools -> Safety and made sure that "ActiveX Filtering" is unticked and that the URL bar doesn't show a blue No Sign. I also tried ticking "ActiveX Filtering", but that didn't help, so I unticked again.

    If I go to a Web site that uses Flash, I see a prompt that says "This website wants to install the following add-on: 'Adobe Flash Player' from 'Adobe System Incorporated'." I click "Install". The Adobe Flash Player 18.0 Installer proceeds, but then says "The installation encountered errors: Your Microsoft Internet Explorer browser includes the latest version of the Adobe Flash Player built-in. Windows Update will inform you when new versions of the Flash Player are available."

    I checked for Windows Updates, but I'm up-to-date (all optional and important updates have been installed).

    Enhanced Protected Mode is disabled (it's unticked).

    All my zone settings are already set to the default levels.

    I exported my IE11 settings, turned the Internet Explorer 11 Windows feature off, restarted, turned the Internet Explorer 11 Windows feature on, restarted, and Flash was still undetected.

    I tried uninstalling the Flash Player Windows update (currently KB3079777), restarting, checking for updates, and restarting, but that didn't help. I went through my update history for other instances of Flash player and then searching for those KBs in the list of installed updates, but only the latest one was installed, so I assume that uninstalling the latest one is enough to completely remove it.

    My C:\Windows\System32\Macromed\Flash has activex.vch, Flash.ocx, Flash64_18_0_0_209.ocx, FlashInstall.log, FlashUtil_ActiveX.dll, FlashUtil_ActiveX.exe, and FlashUtil64_18_0_0_209_ActiveX.exe. According to what I've read online, I'd expect to see FlashUtil64_18_0_0_209_Plugin.exe, but I don't see it. I made sure that hidden items are displayed.

    I tried searching my registry for "FlashUtil64_18_0_0_209_Plugin.exe" (as key, value, or data), but it wasn't found. I also tried searching just "Plugin.exe", but nothing was found.

    I tried searching "This PC" for "FlashUtil64_18_0_0_209_Plugin.exe" and "Plugin.exe", but neither were found.

    I tried running "regsvr32 c:\windows\system32\macromed\flash\flash.ocx" in an Administrator Command Prompt. It said "DllRegisterServer in c:\windows\system32\macromed\flash\flash.ocx succeeded", but Flash is still undetected in my browser.

    I tried opening https://helpx.adobe.com/flash-player.html with IE11 Metro (rather than Desktop), but it was also unable to detect Flash.

    I tried installing Firefox 39.0 and going to https://helpx.adobe.com/flash-player.html, but it was unable to detect Flash.

    My "Add or remove programs" list doesn't list anything related to Adobe.

    My Windows 8 came with my computer (I don't have a separate install disk). I don't have any restore points and can't recall if Flash has ever worked on my computer. I don't feel comfortable resetting Windows because it will be very time consuming to reconfigure everything.

    I have restarted my browser and/or computer after each change.

    Anyone have any idea what the problem might be and how to solve it?
    Went to your first link, got this-

    Click image for larger version

    Checked addons-

    Click image for larger version

    Your next link showed this-

    Click image for larger version

    Found I have your missing .exe-

    Click image for larger version

    Here is a copy if you want to try it-

    It is just an installer/uninstaller-

    Click image for larger version

    FlashUtil64_18_0_0_209_Plugin.zip

    Have you tried this link to test your Flash-

    https://www.adobe.com/shockwave/welcome/

    Click ok on any IE security warnings.
    If you install Shockwave there, untick the Chrome offer if you don't want it.

    I can't think of anything else.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    I installed Adobe Shockwave Player from https://www.adobe.com/shockwave/welcome/, but Flash still isn't detected in IE.

    I discovered that I can get the Plugin.exe by running the MSI installer for plugin-based browsers: https://www.adobe.com/ca/products/fl...ribution3.html. I can now use Flash in Firefox, but still not in IE. I guess this means that the Plugin.exe has nothing to do with IE.

    I also tried running the MSI installer for Internet Explorer (https://www.adobe.com/ca/products/fl...ribution3.html), but the installer encountered an error: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: InstallAX_18_0_0_209.exe, command: -install -msi."

    I tried 32-bit IE (C:\Program Files (x86)\Internet Explorer\iexplore.exe) and 64-bit IE (C:\Program Files\Internet Explorer\iexplore.exe), but neither detected Flash.

    Is there potentially an operating system setting that might be disabling Flash somehow?
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    You might want to check-

    Click image for larger version

    Other than that I don't know.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    I went into security settings, unticked Enable Protected Mode for all zones, disabled ActiveX filtering for all zones, and enabled all other ActiveX options for all zones. Before and after restarting the browser, Flash is still not detected.

    I tried viewing local services and enabling the "ActiveX Installer (AxInstSV)" service and the "Adobe Flash Player Update Service". The ActiveX Installer service is running now, but the Adobe Flash Player Update service was unable to start: "The Adobe Flash Player Update Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs." Flash is still not detected in IE.

    I temporarily disabled my firewall for private and public networks, but Flash is still undetected in IE.
      My System SpecsSystem Spec

Adobe Flash Player not detected on IE11 on Windows 8.1
Related Threads
Anyone figured out what it going on with Microsoft and Adobe regarding updates for Windows Explorer this month? Adobe patches Flash to quash last two zero-days unearthed in Hacking Team's cache | Computerworld You Should Disable Adobe Flash Player Now: Here's How
This pop-up is driving me crazy! It pops up on the video screen I want to watch in Fox News website -- I haven't noticed it popping up on other sites as yet. It will list the site asking for permission to store information on my computer. The link I have attached below gives instructions on how...
I don't see Adobe Flash Player when I play Youtube, it has HTML5 Player after the recent Update1.
I keep wondering if it's necessary to have Adobe Flash player as a stand alone on Windows 8, or is already included with Windows 8 ? Thanks for your replies.
Solved Adobe flash player in Browsers & Mail
It seems I have the latest adobe flash player installed ver 11.152 but I am having trouble with it as it does not seem to be working properly. Could someone please help me to get it going please. Len
Adobe Flash Player 11.5 in Browsers & Mail
Hello, I'm having a problem with a certain program made to be run by Flash. It's just a white screen, when I right click it, it shows, "Movie not loaded". I tried this program on a Windows 7 Starter laptop, and the program worked fine. Now my question is, how do I solve this? It seems that I...
hi please I upgraded my windows 8 pro to windows 8 pro WMC but now I get this message popup from the bottom right of the screen which say "Adobe flash player is not installed in your computer, suggest you install it immediately ." I installed adobe flash player from adobe website but it keep...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook