Windows 8 and 8.1 Forums


Hotmail & 2-Step Verification

  1. #1


    Posts : 2
    Droid

    Hotmail & 2-Step Verification


    Someone please help me. I cannot reset my Hotmail password because of 2-Step Verification. Everything I have read online about 2-Step Verification tells me to login to my Hotmail account to turn it off. How can I do that if I don't know my password. When I do try to reset my Hotmail password, it takes me to a page telling me 2-Step is on. It says something about a code, but there is a gray drop down box with only 1 choice, which is "I don't have one of these". Someone please help.

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  2. #2


    Posts : 511
    Windows 10 Pro 64 bit


    Forget about Hotmail. I got locked out like you did about 6 months ago and can't get back in. There's nothing you can do.
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  3. #3


    Setup a Gmail account, and ask for the Code to be sent there, you can then use the code to unlock Hotmail
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  4. #4


    Posts : 511
    Windows 10 Pro 64 bit


    Quote Originally Posted by Duke0179 View Post
    Setup a Gmail account, and ask for the Code to be sent there, you can then use the code to unlock Hotmail
    I did that and it didn't work.
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  5. #5


    Posts : 2
    Droid


    I would have to be able to login to my Hotmail account in order to do that. This is very frustrating.
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  6. #6


    I'd suggest going on the Microsoft Support site and initiate a Chat session to have someone help you
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  7. #7


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    Quote Originally Posted by clumpkpa View Post
    I would have to be able to login to my Hotmail account in order to do that.
    Obviously, if it could be turned off before a verification, there would no point in using it. 2-step verification is a double edge sword, it increases security of the account, but if you are unable to provide a verification... .
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Hotmail & 2-Step Verification
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