Windows 8 and 8.1 Forums


Cookies are only setting in one tab

  1. #1


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit

    Cookies are only setting in one tab


    Yes, as the title says, cookies are only setting in one tab using Internet Explorer 11. Other browsers seems to be, but I haven't used them long enough to prove it.

    I made a thread on the Microsoft forum about it, to which I received basically no reply at all (that was useful) : Cookies only set in one tab! - Microsoft Community

    As per my original question on the Microsoft website:

    I've looked and can't find anything related to my issue. Every time I open up internet explorer, every cookie will only set in one tab. If I open another tab, it will appear as though I'm logged out. As an example, I will sue my Google account, I login to Google, open a new tab to go back to Google and I'm logged out.

    Why!!! It's incredibly annoying, every time I don't want this to happen I have to run CCleaner twice to remove all traces of temp files, while Internet Explorer is not open, then re-open it. Just running the built-in Internet Explorer "delete browsing history" does not work. I have to actually exit out of the browser, and restart it after I cleaned it all out.

    I've checked my cookie settings and they're fine. This is really beginning to frustrate me, every time my computer turns on I need to run it twice or only be able to open a website in one tab at a time.

    All the other browsers don't have this incredibly annoying issue, I've checked in Chrome, Firefox and Safari. But for some reason Internet Explorer does not know how to handle cookies correctly.

    Sometimes, it will log me in to websites, then when I click on a new page, (using the same tab) it will automatically log me out there too - why is this occurring?
    If I don't run CCleaner, it will only set in one tab. If I do run it, then it's completely normal. It even blocks Google from setting cookies, so something is seriously not right. I come here as a last hope, and hoping that someone here can answer my question.

    As the support technician suggested, I also uninstalled and reinstalled Internet Explorer, with nothing different. Please, someone help. I'm at a loss of what to do with this now.

      My System SpecsSystem Spec

  2. #2



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Have you tried resetting IE to defaults? Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 375
    Win 8.1 64bit


    Could you explain what is meant by "cookies are only setting in one tab" ?

    My experience has been that using the IE delete never removes all cookies. My method has been to use IE delete and then run CCcleaner.
      My System SpecsSystem Spec

  4. #4


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    I hadn't tried resetting it before, but I've just done it now and it's made zero difference ....

    Could you explain what is meant by "cookies are only setting in one tab" ?
    Literally, exactly that. Cookies and authentication only happens in one browsing tab. As an example, today, after signing in to google, I get the image "Google.png".

    When opening a new tab (while I haven't closed the browser) I get "google_2.png".

    It's exactly like the cookie is corrupt or doesn't exist. And it's the same unless I close my browser, run CCleaner, then restart it.
    Attached Thumbnails Attached Thumbnails google_2.png   google.png  
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    In internet explorer click the gear at the top right hand side.
    Click Safety then Delete Browser History. Be sure that Cookies has a check in it then click Delete.
    This should delete all cookies including corrupt ones and start anew.
      My System SpecsSystem Spec

  6. #6


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    This is what I did when I said that cleaning it out from the browser itself doesn't work, if I do this nothing happens at all. The browser has to actually be closed while CCleaner is running. In fact I've even checked all the boxes, even ones that aren't relevant to cookies, but still, nothing helps.

    I ran CCleaner after showing those screenshots earlier, so it's fine at the moment. But I guarantee as soon as I come to turn it off and on again, I'll have to do the same thing to use it properly again. This issue has happened once or twice before (a few months back, but not at the same time), and when I ran that tool it seemed to control it. But now only exiting the browser and running CCleaner can seem to control it.

    The thing I can't understand is why it's doing this; this is not standard behaviour.

    EDIT: Another symptom which I have noticed (which is not always there) is that when downloading files, it says that
    fileabc.whatever could not be downloaded.
    When I check in my downloads, it is there as a partial file with zero bytes. After running CCleaner, it will download.
      My System SpecsSystem Spec

  7. #7


    Posts : 375
    Win 8.1 64bit


    Random thoughts:

    What are your system specs, including type of computer ?

    Is there any installed software that may be causing a conflict ?


    AV and system scan ?

    Do you think a System Restore to a point prior to issue may benefit ?
      My System SpecsSystem Spec

  8. #8


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    Rather than cherry pick around some partially relevant info, giving some, and you keep needing more, I've attached a dxdiag file to the post, hopefully that should give everything useful.

    I use MalwareBytesPro premium, and Windows Defender (when it nags for a scan). Neither have picked anything up- although I did keep getting a pum.CMD hijack thing picked up several times a few months ago by MalwareBytes. I kept removing it and it kept coming back. But I haven't seen it for a while now, and don't think it's really relevant - I have command prompt & regedit disabled through the MMC anyway so I don't think it could have done anything at all.

    I really doubt anything is conflicting, all I generally have on is games, and it's a fresh installation of Windows since this incident: User Profiles - Relocate to another Partition or Disk

    It was also acting up before then, and I was hoping that by re-installing Windows it would solve the issue - so I doubt a system restore point would help (and it would be too long ago to be useful anyway probably)

    I have some scans running now, I'll let you know the results of them when they're complete.
    Cookies are only setting in one tab Attached Files
      My System SpecsSystem Spec

  9. #9


    England, United Kingdom
    Posts : 65
    Windows 8.1 Pro 64-bit


    The scan has finished, and the same thing now appears to be back again. It's exact name is "PUM.Hijack.CMDPrompt". It's in my registry data. I've removed it, but nothing else has been detected.
      My System SpecsSystem Spec

  10. #10


    Posts : 375
    Win 8.1 64bit
      My System SpecsSystem Spec

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