Windows 8 and 8.1 Forums

IE 11 total crash

  1. #11


    Posts : 1
    Windows 8.1 Enterprise


    If you are running Norton it may be related to an update that went out and the machines that are working just haven't gotten it yet. I am having the issue on two computers I have. Take a look at:

    https://community.norton.com/en/foru...-crashing-ie11

    Hopefully they send out a fix soon. Firefox & Chrome work fine for me.

      My System SpecsSystem Spec

  2. #12



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Quote Originally Posted by sygnus21 View Post
    Quote Originally Posted by Cliff S View Post
    Quote Originally Posted by sygnus21 View Post
    Well that's good because a few of us have total crash. And even resetting IE does nothing. I'm currently trying to find way to download a different browser to my phone so I can install it to my pc. But no luck yet.
    I just too a look in the Microsoft community and see what you mean, look at the times:
    Attachment 58321
    Does the trouble shooter bring anything up?
    So there you go. Wonder what the heck is going on? And how is it that Win 10 works, but Win 8, on my machines, doesn't? And no, I haven't tried the TS, but I'm pretty sure it isn't going to resolve anything. Seems to issue is may be external to us.
    Have you updated/windows update in the last few hours? I haven't yet. Maybe something there with so many people suddenly experiencing this problem.
      My System SpecsSystem Spec

  3. #13


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Uh, yeah I've got Norton on both affected machines. Uh...

    Thanks, at least that hlps explain things. Ironically My Win 10 machine doesn't have Norton because it's being run in VM, thus why it's working.

    Excellent find, thanks.
      My System SpecsSystem Spec

  4. #14


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by Cliff S View Post
    Have you updated/windows update in the last few hours? I haven't yet. Maybe something there with so many people suddenly experiencing this problem.
    See the post above you, that appears to be the issue - A Norton update. So far only affecting Internet Explorer.
      My System SpecsSystem Spec

  5. #15


    Posts : 85
    Windows 10 64-bit/ Windows 8.1 64-bit


    I'm so irritated. I was writing a chapter with IE on in the background, I finally had a good rhythm and then IE crashes repeatedly out of nowhere and if I didn't need the protection, I'd uninstall. This is from Chrome and while IE isn't the best browser, I expect Norton to not break programs on my computer. Mostly cranky because it interrupted my productivity.
      My System SpecsSystem Spec

  6. #16


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    I feel your pain. I'm about to install Firefox untill the issue gets resolved.
      My System SpecsSystem Spec

  7. #17



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Quote Originally Posted by sygnus21 View Post
    Quote Originally Posted by Cliff S View Post
    Have you updated/windows update in the last few hours? I haven't yet. Maybe something there with so many people suddenly experiencing this problem.
    See the post above you, that appears to be the issue - A Norton update. So far only affecting Internet Explorer.
    Ok good to know I can safely update.
      My System SpecsSystem Spec

  8. #18


    So Cal
    Posts : 151
    Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition


    All my Win7 systems with NIS (4PC's) are the having the same issue and all the 70+ PC's in a corporate network that I support are all the same error as well!

    Here's the error:

    Problem signature:
    Problem Event Name: BEX
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.17631
    Application Timestamp: 54b31a70
    Fault Module Name: IPSEng32.dll
    Fault Module Version: 14.2.1.9
    Fault Module Timestamp: 54c8223b
    Exception Offset: 000c61e2
    Exception Code: c0000417
    Exception Data: 00000000
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 5d6e
    Additional Information 2: 5d6ef9135253aecf38a5211f52813d05
    Additional Information 3: 0d78
    Additional Information 4: 0d78b5f7b5aa516f13d946df3667918d
    God I hope that Norton has people on this NOW! I don't want to waste my entire Saturday fixing their Foul Up!
      My System SpecsSystem Spec

  9. #19


    Well, last night I restored an earlier Image I had of my Notebook, IE worked for a few minutes then crashed I would say within 10 minutes. I have chrome running on that one.
    I am currently on my main server running IE 11 on 8.1 and IE 11 is working. I got some screen shot describing this issue I'm trying to up load them now.
    Click image for larger version
    Click image for larger version
    Click image for larger version
    Does any of this make any sense or give any of you a clue as to what is going on? My set up is in 2 building right now I at my business and on my main WS I don't seem to have the issue here and my Front counter Work Station is also not having a problem.
    In my home I am hard wired from the Router here to my home building and using wireless there both my wife's HP 8.1 all in on Touch screen an my notebook are effected. I did shut my main router down and restarted it. and I also shut down the wireless access point in the home down and restarted it.

    I Ran a full Norton scan and Malware Bytes full scan only found a hand full of .pup which I deleted
      My System SpecsSystem Spec

  10. #20



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    I'm not having this problem(use Defender) but what would happen if you just changed IPSEng32.dll to IPSEng32.old? That#s what the remedy was for the last 2 AMD ccc amdmantle64.dll for a "false" crash.
      My System SpecsSystem Spec

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IE 11 total crash
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