Windows 8 and 8.1 Forums


Internet Explorer has stopped working IE version 11.0.960

  1. #1


    Posts : 44
    Windows 8

    Internet Explorer has stopped working IE version 11.0.960


    Windows 8.1 Pro 64 bit
    Internet Explore version 11.0.9600.17416

    I have been having this problem error for a month or so. I have Microsoft Updates set to automatically download and install nay updates.

    After I have used the back arrow more than 3 times I get this arrow.

    "Internet Explorer has stopped working
    A problem caused the program to stop working correctly.
    Windows will close the program and notify you if a solution is available"

    I have run a full scan with my security software and full scan with Microsoft Malicious scanner plus a full scan with the latest Malwarebytes Anti-Malware all do not find any problems.

    Your suggestions to what the problem is are welcome.

    Walter

      My System SpecsSystem Spec

  2. #2


    Posts : 375
    Win 8.1 64bit


    After I have used the back arrow more than 3 times I get this arrow.
    Is this 3 consecutive times and the page will not go back, or 3 times during the time on the computer ?


    I would first reset IE. (Internet Options/Advanced/Reset) You will not lose any data by selecting the first option.


    Check the Event Viewer to see if a specific error code is identified. If so, research corrective action for that code.

    (Control Panel/SystemandSecurity/Admin Tools/View Event Logs)
      My System SpecsSystem Spec

  3. #3


    Posts : 44
    Windows 8


    Quote Originally Posted by torre View Post
    After I have used the back arrow more than 3 times I get this arrow.
    Is this 3 consecutive times and the page will not go back, or 3 times during the time on the computer ?


    I would first reset IE. (Internet Options/Advanced/Reset) You will not lose any data by selecting the first option.


    Check the Event Viewer to see if a specific error code is identified. If so, research corrective action for that code.

    (Control Panel/SystemandSecurity/Admin Tools/View Event Logs)
    Back arrow 3 consecutive times, I don't see any thing in the Events View Log. If I reset IE as you suggest will I loose any favourites and history?
      My System SpecsSystem Spec

  4. #4


    Posts : 375
    Win 8.1 64bit


    If I reset IE as you suggest will I loose any favourites and history?

    No, there are 2 options for reset. Select the one that does not remove history, personal settings, etc.
      My System SpecsSystem Spec

  5. #5


    Posts : 375
    Win 8.1 64bit


    Also, forgot to add. Does the problem happen on all sites, or just 1 or 2 ?


    I am currently having the backspace problem on one site, a news site, probably because the site was recently redesigned and there is a compatability issue with IE11.


    Also, if it is just a few sites, check this link about compatability. But first I would recommend the reset.


    How to enable compatibility view in Internet Explorer 11 (IE11) | Winaero
      My System SpecsSystem Spec

Internet Explorer has stopped working IE version 11.0.960
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