Windows 8 and 8.1 Forums

Internet explorer keeps crashing

  1. #1

    Internet explorer keeps crashing

    Hi my neighbour is having trouble with internet explorer crashing wether he opens it the first time or the last it just says internet explorer has encountered a problem and needs to close.
    I have told him to reboot the computer but it makes no difference he is bedridden so it is hard for to troubleshoot over the phone any help or advice as to what to look for would be great thank you.
    Kind regards Steve

      My System SpecsSystem Spec

  2. #2

    Troubleshoot Internet explorer by deleting browser cache & history, you may also use disk cleanup tool or CCleaner.

    Open IE Properties - Click on tools – click on internet options – security – rest all properties as default.

    Last step but not the least, if you still facing same problem with IE then Use the Manage Add-ons tool, and disable each one after the other to find out which one is causing the problem.
      My System SpecsSystem Spec

  3. #3

    thank you that will help him greatly I will tell him very much appreciated
    kind regards Steve
      My System SpecsSystem Spec

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