Constant Outlook.com error messages

Antilope

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Location
Sacramento, California
I signed up for Outlook.com when I recently got a new Windows 8.1 laptop as part of the Microsoft User account. Don't have any type of Outlook program or other e-mail program installed in Windows 8.1. All of my e-mail is web/browser based.

I am receiving and sending e-mails fine, but from the time I login to Outlook.com I am constantly geting one of the two error messages below: (this happens in both Internet Explorer and Chrome x32 & x64).

"Outlook.com was not able to complete this request. Microsoft may contact you about any issues you report. [Close]"

or

"Something happened on our end. Please refresh your browser or close it and sign in again. [Refresh] [Close]"

I clear the messages and they will pop up again when I access another e-mail to read. The Outlook.com account is as generic as can be, I haven't done any customizations. My Windows 8.1 is OEM from Dell and generic as can be, no customizations. Running MS Defender and Malwarebytes PRO. This happens whether Adblock Plus is enabled or disabled.

No errors at all in my Yahoo Mail or Gmail accounts.

Like I said, I receive, read and send e-mails fine in Outlook.com, just keep getting these annoying error messages. Anyone else get these? Have you found a solution?
 

My Computer

System One

  • OS
    Windows 8.1 64-bit OEM
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 17R - 5737
    CPU
    Intel i5-4200U Processor (3M Cache, up to 2.6 GHz, UMA)
    Memory
    8 GB Dual Channel DDR3L 1600MHz (4GBx2) Memory
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17.3 inch LED Backlit Display with Truelife and HD+
    Screen Resolution
    1600 x 900
    Hard Drives
    Western Digital, 1-TB WD Blue SATA III, 5400 RPM, 8 MB Cache
    Mouse
    Microsoft Comfort Mouse 4500
    Internet Speed
    20 mb up / 17 mb down
    Browser
    Google Chrome 64-bit
    Antivirus
    MS Defender / Malwarebytes PRO
same experience - MS needs to try harder I guess or they risk people flocking to gmail and other mail services providers
 

My Computer

System One

  • OS
    Win 8.1
Check your pop-up blocker settings. Make outlook.com a safe site. Also check your browsers for third party add-on pop-up blockers. The 'Better Pop-up Blocker' is known for this.

Also, try switching to SSL to connect. GODADDY email and others have the same problem and most are fixed by using SSL and it's port. Of course, that is if you are using a client.

And look for the extension "Do Not Track Plus" and disable it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel I-7 860
    Motherboard
    Asus P7B
    Memory
    8GB
    Graphics Card(s)
    Nvidia 580
    Monitor(s) Displays
    Acer (Primary), Asus (secondary), Sony TV (third)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Kingston 128GB SSD Windows 8 Boot Drive
    WD Black 1 TB (2 ea)
    WD Red 3 TB
    WD Black 500GB
    Keyboard
    MS 1000
    Mouse
    MS Flip
    Internet Speed
    Verizon FIOS 35/35
    Browser
    IE 11, Google Chrome, Firefox, Opera, Safari
    Antivirus
    Windows 8 Defender (MS Security Essentials)
Something happened at our end

I had this issue for a couple of years and, now and then tried to find a solution on the interweb but nothing worked for me till I had an idea. I finally realised that when I clicked on the Refresh option, all was good until I restarted my system then I would get the error again. My startup screens in Chrome included the Outlook page where I got the error every restart. I checked and noted the Address Bar contained updated / different info after the Refresh.


Solution:


All I did was clicked Refresh, error message was then gone, I then copied the new info from the Address Bar and updated my links and Startup Screen Address with this new info. Viola, error gone.
Worked for me, hope it works for you. :D
Mike R.
UPDATE:

Sorry. The error message came back after I deleted the email which was highlighted when I copied the address bar contents for the updated links. I have found the PERMANENT SOLUTION is to use this URL https://dub109.mail.live.com which is the original URL with the last part deleted. I put this in my startup page address and page link to Hotmail / Outlook.

Again this has worked for me, hope its good for you.
 
Last edited:

My Computer

System One

  • OS
    Windows 7
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