Windows 8 and 8.1 Forums


Can't log into my hotmail account via Mail App anymore

  1. #1


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    Can't log into my hotmail account via Mail App anymore


    Hello!
    it's been a while since I can no long log into my hotmail (outlook) account via mail app.
    I tried to log in using Internet Explorer and my account opens without any problem.
    any help please.
    Attached Thumbnails Attached Thumbnails Untitled.jpg  

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  2. #2


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    I tried to connect my Yahoo account and it worked, but I don't know how ot log out
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  3. #3


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    This is the 2nd time I post the same problem here. Is the problem really difficult to solve?
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  4. #4


    UK
    Posts : 283
    Windows 8.1


    Not sure on the first one, are you signed into windows with a local account or using this Hotmail one

    For the Yahoo question, you can't just sign out from the mail app, but if you open up the charms bar while in mail and then go to settings, select the option for accounts and click on yahoo, bottom of this is the option to remove it from mail
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  5. #5


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    thanks for your reply paulsalter,
    I signed into windows using another Hotmail account (=.....@gmail.com not ......@hotmail.com)
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  6. #6


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    for yahoo, I can't and I don't know how to open the charms bar.
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  7. #7


    UK
    Posts : 283
    Windows 8.1


    With the mail app open, press the Windows key + C, this should then open the charms bar at the right hand side, then go to settings at the bottom of here, then select accounts

    here's a few things a found on MS site about this issue, do any of these relate to your account/password you are trying to add (thinking of the password length or special characters)
    "Incorrect email or password" or "Couldn't sign in" error when you sign in to a Windows Phone with a Microsoft account
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  8. #8


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    I followed the steps to remove Yahoo account and I removed it, but I was surprised to find that my windows account that I'm using as hotmail is already logged on ! and that's problem
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  9. #9


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    I think if I can log out off Mail App something wrong might happen to my windows account, too
      My System SpecsSystem Spec

  10. #10


    UK
    Posts : 283
    Windows 8.1


    Not sure on using different accounts to log in with, hopefully someone else can answer that for you

    If the email account is tied to your login account though, it will not let you delete it from mail
      My System SpecsSystem Spec

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Can't log into my hotmail account via Mail App anymore
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