Help with Outlook

Barbee

New Member
Power User
Messages
267
Location
Western New York State
I do genealogy and I need to save important emails I get from people with hints and connections. I use Outlook and I have a folder for different things: Genealogy, Banking, Games, Computer, Save, etc. I drag the email into the folders so when I want to see one of them, they are there.

My problem is.... they are disappearing. Today all my Genealogy emails were gone! These were important contacts and info. Then last week it was the contents of Games, and before that Computer. What is going on and how can I stop it without going to another mail program? It is Outlook 2013. Not sure if this is important or not but my mail address is gmail.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUSTeK M1188 Series
    CPU
    3.20GHz
    Motherboard
    AMD 64 bit
    Memory
    12.0GB
    Graphics Card(s)
    AMD Radeon HD 7310
    Internet Speed
    Business class
    Browser
    Chrome/FF/IE
    Antivirus
    Microsoft Defender
Don't have 2013, but check to see if auto-archiving is turned on. If so, open the archive .pst and your messages should be there.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
[DEL][/DEL]OK where is auto archiving? Ohhh I found it... for each folder it says "Do Not Archive Items in this Folder" Sometimes it's the whole folder that disappears and sometimes it's just the emails and I find an empty folder.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUSTeK M1188 Series
    CPU
    3.20GHz
    Motherboard
    AMD 64 bit
    Memory
    12.0GB
    Graphics Card(s)
    AMD Radeon HD 7310
    Internet Speed
    Business class
    Browser
    Chrome/FF/IE
    Antivirus
    Microsoft Defender
I sent an email to my son and asked him to reply and I never got the reply. It's sitting on Gmail but never moved to Outlook. Can any one suggest a good email program that works with gmail? Or do I have to change my email address again? Ugh.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUSTeK M1188 Series
    CPU
    3.20GHz
    Motherboard
    AMD 64 bit
    Memory
    12.0GB
    Graphics Card(s)
    AMD Radeon HD 7310
    Internet Speed
    Business class
    Browser
    Chrome/FF/IE
    Antivirus
    Microsoft Defender
I don't use gmail but you may want to look through the settings there and see if they have some type of archiving "feature".
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
OK I think I solved it... maybe not the right way but it works. For anyone else having this problem. Before you put the email you want saved into a labeled folder... click on the red flag marking it as important. Then when it disappears all you have to do is click on TASKS at the bottom and all the red flagged emails are there. Can I give myself a rep point? LOL
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUSTeK M1188 Series
    CPU
    3.20GHz
    Motherboard
    AMD 64 bit
    Memory
    12.0GB
    Graphics Card(s)
    AMD Radeon HD 7310
    Internet Speed
    Business class
    Browser
    Chrome/FF/IE
    Antivirus
    Microsoft Defender
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