Windows 8 and 8.1 Forums

[SOLVED] Windows Live Mail - Delete message generate error

  1. #1

    Posts : 8
    Windows 8.1 pro

    [SOLVED] Windows Live Mail - Delete message generate error

    When you try to delete WLM messages you get this error
    "An unknown error has occurred"
    and the message cannot be deleted.

    People with this problem, often need to delete multiple messages or entire folders. That error appears because WLM only thinks it has that/those message(s), but actually that message is nowhere to be found in the the Windows email folders. The message exists no longer, but WLM still shows it as being in its own folders and you simply cannot delete it using the normal procedure.

    For the easier way, one can drag the unwanted and non-existing emails to the Deleted Items folder, one by one. However, that is crazy when you have to get rid of hundreds or thousands of them (yes, I had that situation!).

    This is how to trick WLM if you want to delete multiple emails giving you that error:

    1. We try to simulate forwarding multiple messages. Select multiple emails by clicking on one and then using SHIFT to click and select multiple concatenated messages. Do that screen after screen (scroll down/up). Stop when you see the FORWARD button has become grey. That means one email is even more stubborn and doesn't even want to be forwarded.

    2. Hold the SHIFT key and click the messages up and down until you find the culprit. It will be just outside your selection, when your selection manages to un-grey the Forward button.

    3. With a lot of messages selected and concatenated, click on the Forward button. You'll get another error message
    "One or more messages could not be attached. Select OK to continue creating the note."
    Click Cancel.

    4. Now something has unblocked those messages (or message information) and, with the selection on, you can Delete them by simply clicking the Red X (delete) button.

    5. The message that made the Forward button grey, can now be deleted as well.

    6. Keep doing that until you finish the bunch of messaged you wanted to delete when you got the initial error.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Thanks for sharing that with us, it could help others.
      My System SpecsSystem Spec

  3. #3

    Posts : 8
    Windows 8.1 pro

    That was my point exactly: helping others with tested solutions. I am very disappointed each time I have a problem and I see replies in forums where silly people give all sorts of silly replies based on silly assumption, and just wasting a reader's time. I'd like to support the idea of people posting solutions AFTER they found one and tested one. Thus we help reduce the garbage.
      My System SpecsSystem Spec

  4. #4

    Posts : 1
    windows 8

    Much simpler and quicker: After selecting those you want to delete is to do a permanent Delete with Shift+Del, then there is nothing that has to be moved to "Deleted Items", and all selected items will be permanently deleted.

    Might suggest cleaning out "Deleted Items" first with the "X" at right of the item, unless you want to keep all or some of them.
    Last edited by dmcritchie; 13 Jun 2015 at 08:28. Reason: didn't want to imply that only good for single items
      My System SpecsSystem Spec

[SOLVED] Windows Live Mail - Delete message generate error
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