Windows 8 and 8.1 Forums


Mail app ignores emails in folders other than Inbox

  1. #1


    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit

    Mail app ignores emails in folders other than Inbox


    Hello all,

    For some reason, the Mail app seems to completely ignore emails in any other folder than my Inbox (i.e. the Social and Newsletters folder). It alerts me (although very late) for emails in my Inbox folder but there are no alerts when receiving emails in my Social or Newsletter folders.
    Even when opening the Mail app and I see there are 7 new emails in the Social folder and 1 in my Inbox, the live tile only shows there is 1 email.
    I have double checked ALL the options in the Mail app and the PC Settings app to make sure alerts should pop up as soon as new email comes in. The option to alert me for any kind of email (not just favorites) is also enabled.

    I have reinstalled the Mail app, I have restarted the Windows Firewall service, performed the SFC /scannow command without finding any integrity violations and have run the App Troubleshooter to fix any issues without any result.

    Running Windows Pro 8.1 (Update 1) x64 bit.

      My System SpecsSystem Spec

  2. #2


    Posts : 216
    Windows 8.1 Pro with Media Center


    As you probably know, the emails from certain sources use a rule (just like rules in the full Outlook) to file them in the Social and Newsletter folders. Being that the rule is probably invoked prior to them getting into the Inbox, it probably is bypassing the Notification.

    Try dragging an existing email from one of the folders. It should ask you if you want to move just one or all future. If you answer All Future, it should basically delete the rule. When the next one comes in, see if you get a Notification. If you do, drag it to the folder to reestablish the rule. If it goes back to not notifying you, you're toast.

    If you can live with all of them going to your Inbox, then redo the delete procedure for the rule and let the notifications come in.
      My System SpecsSystem Spec

  3. #3


    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit


    Thanks, gonna try this out today.

    The weird thing is, it used to work back in May; I was getting alerts even when I receive mail belonging in the Social or Newsletter folders. I have no idea what could have changed to prevent getting alerts for these emails (updates?)
    Whatever the change may be, this seems like a huge flaw in the app from Microsoft since people usually create folders to get notified for important emails in specific folders.
      My System SpecsSystem Spec

  4. #4


    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit


    Update:

    It seems that the Mail app doesn't alert me or update its live tile even when I choose to let my emails of the social subfolder go into my Inbox.

    Is there something I'm missing here?
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    This tutorial may help you regarding Mail App Notification

    Mail App Email Notifications - Turn On or Off in Windows 8
    Last edited by Nuccii; 07 Jul 2014 at 16:32. Reason: Wrong link
      My System SpecsSystem Spec

  6. #6


    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit


    That's the problem; as I stated I have enabled every option to receive alerts and yet it doesn't work...
      My System SpecsSystem Spec

  7. #7


    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit


    I can confirm that even disabling subfolders in the Mail app doesn't fix the problem. The mail app seems to selectively not alert me for any Newsletter or Social emails even when all of them goes into my Inbox.
      My System SpecsSystem Spec

  8. #8


    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit


    Yet again another update:

    After removing and re-adding my account the Mail app notifies me for social and newsletter emails ONLY when I disable subfolders (thus the emails goes into my Inbox).

    It it still doesn't notify me of these mails when enabling subfolders. I don't get this since it was working flawlessly a few months back.
      My System SpecsSystem Spec

  9. #9


    Hi there. Try running this: Windows Store Apps Troubleshooter - Fix Apps in Windows 8

    By any chance did you change or look at notifications in each account in Settings? How about global notifications?

    Toast Notifications - Enable or Disable in Windows 8

    Please take note to the list of all the relating tutorials after that tutorial.
      My System SpecsSystem Spec

  10. #10


    Posts : 191
    Windows 8.1 (Update 1) Pro 64 bit


    Tried to run the troubleshooter again without result. I have double checked and enabled every option about alerts and disabled the quiet hours option.

    Disabled and enabled toast notifications according to the tutorial and the alerts still won't budge. Also checked the related tutorials.

    Are you guys experiencing the same with subfolders in the Mail app? Is this normal behavior?
      My System SpecsSystem Spec

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Mail app ignores emails in folders other than Inbox
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