Windows 8 and 8.1 Forums

Web browsers won't load pages after 8.1 upgrade

  1. #1

    Posts : 3
    Windows 8

    Web browsers won't load pages after 8.1 upgrade

    Kept ignoring prompts to upgrade to 8.1. Finally went ahead and did it and now neither IE or Chrome will load web pages. The programs themselves open but nothing happens. Not even a "can't load page" message. I am connected to the internet and I tried a few apps that seemed to work as normal. I've found this question online and followed a few instructions that didn't work. One worked for a minute but it went back. I'm not super tech savvy so I don't even know what it did, just followed some command prompts. I contacted Samsung support and they had me turn off IE under "turn windows features on or off" and turn it back on. It worked. For about two minutes. Now nothing again. Any help is appreciated.


      My System SpecsSystem Spec

  2. #2

    Posts : 3
    Windows 8

    Issue persists. Any ideas?
      My System SpecsSystem Spec

  3. #3

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    From the elevated command prompt reset winsock by typing this command netsh winsock reset

    It would help to know if you have a wireless connection or Ethernet and have you tried the Network Troubleshooter in the Control Panel.
      My System SpecsSystem Spec

  4. #4

    Posts : 115

    Hi and welcome to EightForums,
    Please also post which security suite you have installed,
    Also try Clean boot and post screen shots of your Startup and Services sections,
    Make sure the services section on the bottom left that the box is checked to Hide all Microsoft services
    Troubleshoot Problem with Clean Boot in Windows 8
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8

    OK, so I found a series of cammand prompts in a thread somewhere else, starting with the winsock reset prompt above. Also an ip reset prompt (sorry didn't memorize them) and they worked for a month. Now the problem is back and the prompts work but only for a while. Five minutes to an hour or so. Eventually, web pages stop loading.

    I've googled this issue using every possible string of words to find solutions and there are HUNDREDS of threads about this problem. The winsock reset is suggested in all of them with various results. This is incredibly frustrating. Are there any concrete solutions to this? It's disheartening that a problem this common hasn't been addressed by Microsoft.
      My System SpecsSystem Spec

Web browsers won't load pages after 8.1 upgrade
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