Windows 8 and 8.1 Forums


I need help with Outlook RT on Surface RT

  1. #1

    I need help with Outlook RT on Surface RT


    Hi! New to the forums & hope someone can get me up to speed.

    I'm strongly considering an original Surface RT tablet to replace my aging notebook PC. A full-blown laptop is overkill today for what I've been using it for - email, research, website updates & document editing, so I feel that a more mobile solution is my best bet. And the price for a Microsoft refurb is almost a no-brainer ($235 for the Surface & touch cover together).

    Anyway, I'm using Outlook 2007 (actually, full Office 2007) on my laptop & need to move all of my email data - contacts, calendar, archived messages - to Outlook RT on the Surface, so that I can use it as my main email interface without losing anything. My main email addresses are provided by Verizon, & of course, I know how to set the accounts in Outlook, but is it the same with Outlook RT? How do I go about this task? Any help is appreciated. Thanks in advance for any assistance! If more information is required from me, please let me know & I will provide any necessary additional details.

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  2. #2


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    Hello rmazzeo welcome.
    I am only replying because your post has been unanswered for now. I would assume you can syn your surface with the pc?

    For adding accounts to the Mail app or 2013. I hope this page helps Set up and use email on Surface scroll down a little for outlook 2013
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  3. #3


    Hello antspants! Thanks for the reply.

    I do not have the Surface yet - I want to make sure that I can transfer/import all of my data to Outlook RT before I purchase one. I know I can get my contacts/calendar, but need to find out if I can import or otherwise transfer my archived email messages, since I keep a lot of them for future reference or for current projects.

    I also found the link you suggested prior to posting my question - thank you anyway, but I am ok with adding accounts & setting up the email - I've done it on my Windows Phone without a problem - but I'm using outlook.com for that. I simply need the email messages, buried in my Outlook 2007 .pst file, to be able to move to Outlook RT on the Surface, & am trying to figure out how to do it before I buy the Surface tablet. Thanks again!
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  4. #4


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    So I am going to assume you cant just copy your pst file onto a usb stick and paste it into the surface? I have transferred my PST since Moses was a lad. I just havent yet moved to 2013. But if its outlook on the surface as outlook is on a pc, then I cant see you having an issue? Its 4 am and I need sleep but Ill check in tomorrow and see if I cant read up a little more on the process.
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  5. #5


    Hi antspants. I hope you didn't stay up so late just to help me! But thanks for your kind reply.

    In my searches I couldn't find anything so simple. I too have done that a million or so times, PC to PC or Office version to Office version, but nothing came up on using Outlook RT on Windows 8.1 RT. Very odd. I couldn't find whether it actually used a .pst or not, nor where it would be stored. If I can just keep it on the mSD card or somewhere in internal memory itself, that would solve the issue completely.

    Thanks again & sleep well!
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  6. #6


    Posts : 16
    Windows 8.1.1


    Hi... You should be able to export the pst from Outlook 2007 and into Outlook 2013/RT as normal... I don't see there being an issue there.
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  7. #7


    Hi Europee. Thanks for the reply. As I mentioned above, I would tend to think the same thing. But, when one looks up information on moving a .pst file between OS/Office versions or from PC to PC, the answer is right there in black & white - in a million places. In this case, & I tried my research using different phrases & keywords, there was no definitive answer - at least not one that I can find.

    Also, I can't try it, because I'm not gonna buy the Surface until I know it works - because my main reason for buying one is to be able to work with my old email, as well as the needs described above.

    I guess what I'm looking for is someone to say "Yes, I did it, it works. I imported my old .pst file into Outlook RT & have all my old email, contacts & calendars." So not to be difficult, but that's the answer one finds about an actual Office installation, but not the mobile offering. Maybe I'm over thinking it

    I hope that makes sense. Thanks again!
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  8. #8


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    Hi RM. I couldn't sleep

    Bare with me. These conversations are a little old but I am going to post them and refer you to the links. Mind you, office RT has been upgraded since. I have posted a question also and will keep an eye out for replies.

    This thread is interesting albeit technical. The main post I found relevant was the following.

    Hi folks!
    The problem is pretty simple and yet hard to understand.
    Outlook 2013 uses the Exchange ActiveSync (EAS) as a protocol when accessing the server "m.hotmail.com". This is not a fully qualified Exchange access but only a limited one. The EAS has been developed for mobile devices and therefore has some limitations.
    The Outlook Hotmail Connector used not the EAS 14.0 but a slightly different approch. This had advantages, but also disadvantages.
    Unfortunately with Outlook 2013 the access to Hotmail (Live etc.) is only possible with the EAS and not the Outlook Hotmail Connector any more.
    As a result we have to face some of these limitations:
    1. No import of external data into a store (not via .PST or .CSV)
    2. No moving of items (as this is considered as "import")
    3. No chance to use the Hotmail datastore as a folder for POP3 mailboxes (as this is considered as "import")
    4. Inabillity to use a different mail address (even it is allowed in the Hotmail web frontend or fetched by hotmail) for sending
    As a workaround use Outlook 2007 or 2010 with the Outlook Hotmail Connector (as mentioned in the article "Cannot move the items" error when you move items from an Outlook 2013 client to an EAS store - nice joke!) or create an extra PST-file. Use this PST-File for your POP3 accounts.
    Bad thing: you have two different stores and cannot sync them as you were able before.
    Microsoft has to fix this - best option would be to switch from EAS to the full Exchange protocol for all Hotmail (and Live) mailboxes. But I think - this is utopic as Microsoft wants to have paying customers for the Exchange 365.
    link: Source link to whole thread

    link: Link to tech reference in above message

    I still am unsure of one thing. Does Outlook 2013 use PST files? Maybe if they are imported? Maybe if you upgraded from a previous office? I think that they do, I am sure I have had this conversation already (not Surface RT) I believe that Outlook doesn't use PST when communicating with an "outlook (online)" account. As you are using a pop account? I would say these either revert to PST or OST files. Confusing? Yes.

    As/If I get some definitive answers to my question I will report back to you.
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  9. #9


    Posts : 16
    Windows 8.1.1


    I can confirm that Outlook 2013 uses the Outlook Data File protocol. Attached is a screenshot of my
    C:\Users\<username>\AppData\Local\Microsoft\Outlook folder - the OST for my account is in there. This means that you will be able to export a PST of your account and re-import it into Outlook RT. Outlook RT is exactly the same as Outlook 2013 software wise, just built on a different platform. Just give it a go. Even if it doesn't work, everything has a 14 day return! And just a side note but I wouldn't recommend using ISP emails such as verizon, because what happens if you switch off verizon / move to an area where verizon isn't covered ? You lose the email address. My advice would be switch to Outlook.com...

    Actually that brings me to another option for you. You could create an Outlook.com account, have your Verizon account attached to it so that you send and recieve from your @verizon.net email, and attach Outlook.com to Outlook RT via Exchange ActiveSync (supported between Outlook.com and Outlook 2013/RT; the screenshot is of my Outlook.com account's OST file, I just blacked out the email address) and have your email synced that way. I am doing it right now, except my @verizon.net address is an @mycustomdomain.com address. It is working fine and I am even sending and recieving from @mycustomdomain via Outlook.com on my iPhone !!

    Anyways sorry for the long post hope this helps!
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  10. #10


    Posts : 16
    Windows 8.1.1


    Oops forgot to attach the file. Here it is.
    Attached Thumbnails Attached Thumbnails Capture.PNG  
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I need help with Outlook RT on Surface RT
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