Windows 8 and 8.1 Forums


Internet Explorer (8.1) Metro won't run!

  1. #1


    Posts : 7
    Windows 8.1

    Internet Explorer (8.1) Metro won't run!


    I have had windows 8.1 for nearly 6 months and have never been able to use Internet Explorer Metro, I've reinstalled the OS 3 times, Reset internet explorer, turned it of at programmes and features restarted and turned it back on, I've cleared caches, turned off addons.
    On reinstallation I have installed NO OTHER SOFTWARE the problem still occurs. I've run the Microsoft tools, to fix, the tools just say there is nothing wrong!
    The guys at the Microsoft help desk can't fix it , the Microsoft forums can't either.

    The only thing that happens is the big blue "E" appears and that's it, have the event viewer reports below:
    They always occur in a group of 3 reports.

    EVENT VIEWER REPORT 1

    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 01/04/2014 19:38:54
    Event ID: 10010
    Task Category: None
    Level: Error
    Keywords: Classic
    User: KEVINCOBLEY-PC\Kevin Cobley
    Computer: KevinCobley-PC
    Description:
    The server DefaultBrowser.DefaultBrowserActivatableClass didnot register with DCOM within the required timeout.
    Event Xml:
    <Eventxmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <ProviderName="Microsoft-Windows-DistributedCOM"Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}"EventSourceName="DCOM" />
    <EventIDQualifiers="0">10010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreatedSystemTime="2014-04-01T08:38:54.547892000Z" />
    <EventRecordID>18454</EventRecordID>
    <Correlation/>
    <ExecutionProcessID="884" ThreadID="5476" />
    <Channel>System</Channel>
    <Computer>KevinCobley-PC</Computer>
    <SecurityUserID="S-1-5-21-2456438200-496891304-1501585615-1001" />
    </System>
    <EventData>
    <DataName="param1">DefaultBrowser.DefaultBrowserActivatableClass</Data>
    </EventData>
    </Event>

    EVENT VIEWER REPORT 2



    Log Name: Application
    Source: ApplicationHang
    Date: 01/04/2014 19:38:54
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: KevinCobley-PC
    Description:
    The program iexplore.exe version 11.0.9600.16518 stopped interactingwith Windows and was closed. To see if more information about the problem isavailable, check the problem history in the Action Center control panel.
    Process ID: 904
    Start Time:01cf4d85c5adf593
    Termination Time:4294967295
    Application Path:C:\Program Files\Internet Explorer\iexplore.exe
    Report Id:0cf6d648-b979-11e3-8333-0025224a7798
    Faulting package fullname:
    Faultingpackage-relative application ID:

    Event Xml:
    <Eventxmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <ProviderName="Application Hang" />
    <EventIDQualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreatedSystemTime="2014-04-01T08:38:54.000000000Z" />
    <EventRecordID>52568</EventRecordID>
    <Channel>Application</Channel>
    <Computer>KevinCobley-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>iexplore.exe</Data>
    <Data>11.0.9600.16518</Data>
    <Data>904</Data>
    <Data>01cf4d85c5adf593</Data>
    <Data>4294967295</Data>
    <Data>C:\Program Files\Internet Explorer\iexplore.exe</Data>
    <Data>0cf6d648-b979-11e3-8333-0025224a7798</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
    </EventData>
    </Event>


    EVENT VIEWER REPORT 3


    Log Name: Application
    Source: Microsoft-Windows-Immersive-Shell
    Date: 01/04/2014 19:38:51
    Event ID: 2486
    Task Category: (2414)
    Level: Error
    Keywords: (64),Process Lifetime Manager
    User: KEVINCOBLEY-PC\Kevin Cobley
    Computer: KevinCobley-PC
    Description:
    AppDefaultBrowser_NOPUBLISHERID+Microsoft.InternetExplorer.Default did not launchwithin its allotted time.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <ProviderName="Microsoft-Windows-Immersive-Shell"Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>2486</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>2414</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000042</Keywords>
    <TimeCreatedSystemTime="2014-04-01T08:38:51.956833200Z" />
    <EventRecordID>52566</EventRecordID>
    <Correlation/>
    <ExecutionProcessID="3648" ThreadID="5004" />
    <Channel>Application</Channel>
    <Computer>KevinCobley-PC</Computer>
    <SecurityUserID="S-1-5-21-2456438200-496891304-1501585615-1001" />
    </System>
    <EventData>
    <DataName="PsmKey">DefaultBrowser_NOPUBLISHERID+Microsoft.InternetExplorer.Default</Data>
    </EventData>
    </Event>

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 1,184
    Windows 8.1, Windows 7, Linux Mint 14


    Have you got any other browser installed in your system?
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Only ever used internet explorer.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 1,184
    Windows 8.1, Windows 7, Linux Mint 14


    Well, this happened to me once, but in my case that had happened because I had made a non-Internet Explorer browser my default browser.

    So, I'm sorry to say that I can't assist you any further. Wait a bit, some other member more knowledgeable than me will hopefully able to provide you a solution.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    Does Steam or Battle log count as a browser, I suppose technically they are but heaps of steam users use windows 8.1 successfully.
      My System SpecsSystem Spec

  6. #6


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Steam uses IE. Run WhoCrashed, to run those Dump logs in, to see exactly what is the cause. You could try and do a sfc /scannow in a Command Window.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    First thing I did was an SFC, no integrity violations ever. There's no dump flies written to Minidump there is no system crash, I've never had a system crash that's caused a write to Minidump in 8.1.
    I have implemented every solution posted on google, I've implemented every solution used to fix internet explorer in the past, I've used every solution Microsoft suggests and their apps repair tools.
    Nobody at Microsoft's help desk has been able to fix this problem and the solutions they implement take hours for them to install and none work and eventually cause me to reinstall windows 8 because of the solutions they implement make my machine unusable.

    This problem occur even if NO OTHER SOFTWARE IS INSTALLED, so it's not some software clash or Norton problem (Norton is apparently the cause of all computer problems).
      My System SpecsSystem Spec

  8. #8


    Posts : 22,565
    64-bit Windows 10


    Hello Kcobley,

    You might see if this may be able to help.

    Internet Explorer Modern - Restore in Windows 8
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    Already done all of the above , need someone that understands the event viewer reports.
      My System SpecsSystem Spec

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