Windows 8 and 8.1 Forums


Websites not loading properly or not at all

  1. #1


    Posts : 9
    Windows 8.1

    Websites not loading properly or not at all


    Hi all

    I am new here, hoping you guys can help

    My internet has been playing up recently, Some websites don't load or some load without all content, such as a cached version of the site.

    So ive researched around and read many people have had similar problems and ive tried the following to resolve it:

    Flushed DNS
    Cleared browser history
    Tried different browsers
    Tried to use OpenDNS and the google one
    Connecting via cable to the router
    System File checker
    Disabled firewall and antivirus


    But still hasnt solved the problem.

    Could someone help and tell me what else I can do to solve the problem please?


    Thanks in advance

      My System SpecsSystem Spec

  2. #2


    Posts : 406
    W10 Pro X64


    Welcome to the forms. Have you tried reset internet explorer

    Reset IE
      My System SpecsSystem Spec

  3. #3


    Posts : 2,627
    win8.1.1 enterprise


    I think trying other browsers did not fix the issue ,so you disabled you antivirus ,did you first run a full scan with your AV program .
    I would also try running a full scan with malwarebytes .
    how to run it and a download link on this site here

    How to use Malwarebytes Anti-Malware to scan and remove malware from your computer
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    Windows 8.1


    yes I did a scan with malwarebytes and it fixed the problems it found. This was on quick scan. I will now try a full system scan and also do a full scan with antivirus
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1


    I have done a troubleshoot on the network adapters and it came up with an error saying there is a problem with wireless adapter or access point. It made a report which i have saved as a pdf

    this is a copy of it:

    Network Adapter
    Issues found
    Problem with wireless adapter or access point Detected
    Reset the wireless adapter Completed
    Investigate router or access point issues Not run
    Issues found
     Problem with wireless adapter or access point Detected
    Reset the wireless adapter Completed
    Network Diagnostics Log
    File Name: 915E58CD-EA97-4A35-A79C-F4B3EB963CB9.Repair.1.etl
    Investigate router or access point issues Not run
    If you're connected to a hotspot or domain network, contact the network
    administrator. Otherwise: 1. Unplug or turn off the device. 2. Once all of the
    lights on the device are off, wait at least 10 seconds. 3. Turn the device back on
    or plug it back into the power outlet. To restart a router or access point that
    has a built-in battery, press and quickly release the Reset button.
    Detection details
    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:
    Network adapter WiFi driver information:
    Description . . . . . . . . . . : Qualcomm Atheros AR5B97 Wireless Network Adapter
    Manufacturer . . . . . . . . . : Qualcomm Atheros Communications Inc.
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 3.0.1.155
    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netathrx.inf
    Inf File Date . . . . . . . . . : 22 August 2013 07:01:07
    Section Name . . . . . . . . . : ATHR_DEV_OS61_660311AD.ndi
    Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_e034105b
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:
    Information for connection being diagnosed
    Interface GUID: 2285a0a9-4e21-46d0-93bb-1aa32e5ebceb
    Interface name: Qualcomm Atheros AR5B97 Wireless Network Adapter
    Interface type: Native WiFi
    Connection incident diagnosed
    Auto Configuration ID: 2
    Connection ID: 2
    Connection status summary
    Connection started at: 2014-03-23 15:21:30-244
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Success
    List of visible access point(s): 15 item(s) total, 15 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    00-0E-8F-10-BA-53 Infra <unknown> -34 11 WLAN-901874
    9C-C7-A6-7B-41-3C Infra <unknown> -71 11 FRITZ!Box Fon WLAN 7360
    C0-25-06-73-CD-35 Infra <unknown> -82 11 FRITZ!Box Fon WLAN 7360
    00-24-FE-94-4B-8B Infra <unknown> -66 11 WLAN-0024FE944B8B
    Page 1 of 5
    file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
    0E-96-D7-17-EC-B6 Infra <unknown> -89 11 Peter`s >> Gast << (7360)
    1C-C6-3C-70-D3-70 Infra <unknown> -91 11 o2-WLAN87
    7C-4F-B5-09-35-A2 Infra b -77 9 MPI-SWS-Home-Router
    08-96-D7-17-EC-B6 Infra <unknown> -89 11 Peter`s >> Home << (7360)
    C0-25-06-6F-8F-13 Infra <unknown> -90 11 fabriciuswg
    00-1C-4A-42-07-6D Infra g -87 1 harry
    FC-94-E3-0B-55-56 Infra <unknown> -69 6 Thom_D0045123
    84-9C-A6-1D-72-BB Infra <unknown> -45 2 o2-WLAN12
    88-03-55-19-48-83 Infra <unknown> -82 3 ALICE-WLAN79
    1C-C6-3C-25-BD-8B Infra <unknown> -81 5 ALICE-WLAN07
    00-1C-28-73-5C-6F Infra <unknown> -89 13 ALICE-WLAN64
    Connection History
    Information for Auto Configuration ID 2
    List of visible networks: 20 item(s) total, 20 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 100 Yes WLAN-901874
    Infra <unknown> Yes 62 Yes FRITZ!Box Fon WLAN 7360
    Infra <unknown> Yes 62 Yes WLAN-0024FE944B8B
    Infra <unknown> Yes 12 Yes Peter`s >> Gast << (7360)
    Infra <unknown> Yes 10 Yes o2-WLAN87
    Infra b Yes 46 Yes MPI-SWS-Home-Router
    Infra <unknown> Yes 12 Yes Peter`s >> Home << (7360)
    Infra <unknown> Yes 10 Yes fabriciuswg
    Infra <unknown> Yes 30 Yes FRITZ!Box Flash
    Infra <unknown> Yes 40 Yes nacho
    Infra g Yes 26 Yes harry
    Infra <unknown> Yes 62 Yes Thom_D0045123
    Infra <unknown> Yes 32 Yes WLAN-1B3836
    Infra <unknown> Yes 100 Yes o2-WLAN12
    Infra <unknown> Yes 32 Yes ALICE-WLAN79
    Infra <unknown> Yes 34 Yes ALICE-WLAN07
    Infra <unknown> Yes 34 Yes JP's Netz
    Infra <unknown> Yes 10 Yes Stange
    Infra <unknown> Yes 48 Yes Tsepas-WiFi
    Infra <unknown> Yes 30 Yes MaullWagner
    List of preferred networks: 13 item(s)
    Profile: Amitpal Singh's iPhone
    SSID: Amitpal Singh's iPhone
    SSID length: 22
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028001
    Profile: WLAN-901874
    SSID: WLAN-901874
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
    Profile: ALICE-WLAN72
    SSID: ALICE-WLAN72
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: Awifi
    SSID: Awifi
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: FASTWEB-1-00219643FC20
    Page 2 of 5
    file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
    SSID: FASTWEB-1-00219643FC20
    SSID length: 22
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: Flemings
    SSID: Flemings
    SSID length: 8
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: Virgin Media
    SSID: Virgin Media
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: Virgin Media_EXT
    SSID: Virgin Media_EXT
    SSID length: 16
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: virginmedia3054957
    SSID: virginmedia3054957
    SSID length: 18
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: VirginMedia
    SSID: VirginMedia
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028003
    Profile: Spotbuyer
    SSID: Spotbuyer
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028001
    Profile: ALICE-WLAN14
    SSID: ALICE-WLAN14
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028001
    Profile: Amit
    SSID: Amit
    SSID length: 4
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Page 3 of 5
    file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028001
    Information for Connection ID 2
    Connection started at: 2014-03-23 15:21:30-244
    Auto Configuration ID: 2
    Profile: WLAN-901874
    SSID: WLAN-901874
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-0e-8f-10-ba-53
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: CCMP(AES)
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 197
    Ndis Tx: 483
    Unicast decrypt success: 488
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 880
    Rx failure: 1939
    Tx success: 848
    Tx failure: 1
    Tx retry: 19
    Tx multiple retry: 4
    Tx max lifetime exceeded: 0
    Tx ACK failure: 334
    Roaming history: 0 item(s)
    Information for Auto Configuration ID 1
    List of visible networks: 20 item(s) total, 20 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 100 Yes WLAN-901874
    Infra <unknown> Yes 58 Yes FRITZ!Box Fon WLAN 7360
    Infra <unknown> Yes 58 Yes WLAN-0024FE944B8B
    Infra <unknown> Yes 14 Yes Peter`s >> Gast << (7360)
    Infra <unknown> Yes 12 Yes o2-WLAN87
    Infra b Yes 44 Yes MPI-SWS-Home-Router
    Infra <unknown> Yes 14 Yes Peter`s >> Home << (7360)
    Infra <unknown> Yes 12 Yes fabriciuswg
    Infra <unknown> Yes 36 Yes FRITZ!Box Flash
    Infra <unknown> Yes 42 Yes nacho
    Infra g Yes 28 Yes harry
    Infra <unknown> Yes 64 Yes Thom_D0045123
    Infra <unknown> Yes 36 Yes WLAN-1B3836
    Infra <unknown> Yes 100 Yes o2-WLAN12
    Infra <unknown> Yes 32 Yes ALICE-WLAN79
    Infra <unknown> Yes 36 Yes ALICE-WLAN07
    Infra <unknown> Yes 34 Yes JP's Netz
    Infra <unknown> Yes 14 Yes Stange
    Infra <unknown> Yes 48 Yes Tsepas-WiFi
    I
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:
    Page 4 of 5
    file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
    For complete information about this session see the wireless connectivity information event.
    Helper Class: Auto Configuration
    Initialise status: Success
    Information for connection being diagnosed
    Interface GUID: 2285a0a9-4e21-46d0-93bb-1aa32e5ebceb
    Interface name: Qualcomm Atheros AR5B97 Wireless Network Adapter
    Interface type: Native WiFi
    Result of diagnosis: There may be problem
    Network Diagnostics Log
    File Name: 915E58CD-EA97-4A35-A79C-F4B3EB963CB9.Diagnose.0.etl
    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab
    Collection information
    Computer Name: SINGH-PC
    Windows Version: 6.3
    Architecture: x64
    Time: 23 March 2014 15:22:47
    Publisher details
    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher: Microsoft Windows
    Network Adapter
    Find and fix problems with wireless and other network adapters.
    Package Version: 1.0
    Publisher: Microsoft Corporation
    Page 5 of 5




    What can I do to resolve this?
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1


    Ive just updated the wireless adapter driver but I still get the same problem as above
      My System SpecsSystem Spec

  7. #7


    Posts : 2,627
    win8.1.1 enterprise


    did you reset the router like it suggested
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8.1


    Ive just done that and it has seemed to have fixed the problem the troubleshooting found.

    But I still have problems with websites not loading properly or not at all
      My System SpecsSystem Spec

  9. #9


    Posts : 2,627
    win8.1.1 enterprise


    all I can add is ,reboot computer and run full scan of malwarebytes and fix what it finds, if anything
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8.1


    yes I have done that now. Malwarebytes did not find anything on the full scan and ive also done a system restore to about a week back to see if any of the updates etc have affected anything but still no luck
      My System SpecsSystem Spec

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Websites not loading properly or not at all
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