Windows 8 and 8.1 Forums

IE 11 tools issue

  1. #41


    Posts : 1,360
    Windows 8.1 Enterprise


    I should see something if/when it ran, right?
    Correct, you should see the same as you posted earlier, the only difference is this one adds an additional command.

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  2. #42


    Posts : 27
    win 8 64 bit


    It hung a while then said the path wasn't right. I tried deleting and downloading a number of times, same thing. Any ideas?
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  3. #43


    Posts : 1,360
    Windows 8.1 Enterprise


    Which command hung?
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  4. #44


    Posts : 27
    win 8 64 bit


    when i try to run the DISM.bat, i right click, run as admin, then it just sits there. i can't click on it or anything else on the desktop until the message appears about the wrong path.
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  5. #45


    Posts : 1,360
    Windows 8.1 Enterprise


    Okay, let's do one command at a time. First open an elevated command prompt and try, SFC /Scannow

    After it's finished run Collect.bat again and post a fresh set of logs.
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  6. #46


    Posts : 27
    win 8 64 bit


    ok
    thanks
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  7. #47


    Posts : 27
    win 8 64 bit


    it won't let me open the command prompt admin, just the regular one and that won't let me run the sfc /scannow?

    This window openedClick image for larger version
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  8. #48


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    I don't want to be the bearer of bad news, but it is looking more and more like you should reinstall (which would be preferable to a repair install for sure at this point). You had quite a bit of malware that must have gone through and damaged parts of your system.

    You might wait for a second opinion on this though, but consider that it will clear all of this up, allowing you to start fresh.
      My System SpecsSystem Spec

  9. #49


    Posts : 27
    win 8 64 bit


    I've been working with ectech, he has given me a few things to try, and that's what i am doing now. I'll let you know the outcome.
    Thanks Ed
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  10. #50


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    ^ For sure! I meant that you should wait for more people to give their opinion, but I wanted to share mine. I don't want you jumping to such a big thing like a reinstall without more input. Good luck!
      My System SpecsSystem Spec

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