Windows 8 and 8.1 Forums

IE 11 tools issue

  1. #11


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    BTW, you should only have defender. MSE is for windows 7 and Vista. Do you have Microsoft Security Essentials installed?

    Also, do you have or have you had other antiviruses installed? Sometimes they leave files behind or multiple installations mess up a system by clashing. Only ever use a single antivirus program, and make sure it is completely removed if you want to switch. Revo Uninstaller free is a helpful tool in cases like this.

      My System SpecsSystem Spec

  2. #12


    Posts : 27
    win 8 64 bit


    Hey Dusty
    I meant defender. I just built the computer about 4 weeks ago, so no there hasn't been anything else on here. I'm not going to have time to "refresh" as I'll be traveling all week, but again thanks for all your help. I'll let you know how i make out next weekend.

    Thanks
    Ed
      My System SpecsSystem Spec

  3. #13


    Posts : 27
    win 8 64 bit


    So i finely got a chance to try the refresh. And, i can't do it. It get to about 56% then goes to the recovery screen in Media. it asks if i want to open 8.1 goto refresh... then after i choose 8.1, windows opens and it tells me it couldn't complete and nothing was changed.

    Thanks all for the help, i've really had it with this POS IE.
      My System SpecsSystem Spec

  4. #14


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Not necessarily the fault of IE, but the fact remains that something happened to prevent use of aspects of IE. Unfortunately, I couldn't figure it out. Let me know if you are having other trouble in other areas of the computer, as it might have something to do with this problem.

    Consider doing a bootable malware scan to check for any other infections that your AV program isn't getting: Utility Spotlight: Scan for Malware Outside of Windows | TechNet Magazine

    I don't remember if you were able, but could you do a repair install?: Repair Install Windows 8

    The only other options I can think of are waiting for another person to suggest a fix, or reinstalling
      My System SpecsSystem Spec

  5. #15


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Quote Originally Posted by DustSailor View Post
    Also, do you have or have you had other antiviruses installed? Sometimes they leave files behind or multiple installations mess up a system by clashing. Only ever use a single antivirus program, and make sure it is completely removed if you want to switch.
    Oh, did you answer this question yet?

    Speaking about antivirus programs: Consider (temporarily) disabling your current one and see if that helps with the internet problem (after a computer restart). Some AVs will keep internet from working properly for some reason...

    If you would like, post a pic of your programs installed, and I'll recommend if you should remove some. I would be keeping an eye out for things like toolbars, search engines, etc.
      My System SpecsSystem Spec

  6. #16


    Posts : 27
    win 8 64 bit


    Hey Dusty, Really haven't seen issues with anything but IE. I tried the refresh, i'm guessing not the same as repair? I really don't want to do a reinstall, but...
    I am currently running the Win Defender offline, doing the full scan, so far over 2 hours.
    All i am running is defender. i know i had the coupon bar, thanks wide, but that really is it. once done with the scan do i just do a screenshot of add/remove? That will get you a list of my programs right? Or do you want something else.

    I can't thank you enough for taking the time to work on this with me.
    Ed
      My System SpecsSystem Spec

  7. #17


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Sorry, yes you did answer about your antivirus. And yes, that screen shot would be awesome.

    Additionally, I have found that while Defender is a good antivirus, it seems to pass over some things it may consider 'not so harmful', or just doesn't detect them. As this is the case, and only because your computer is having some problems, I recommend you try Avast as your preferred Antivirus. You do not have to install it by any means, but you might like it. It seems to perform better than defender, and catches things better. It may find something else hiding out on your computer.

    Also, a repair is different, but it changes a lot more. Only do it after reading through the warnings and determining if you want to.

    I highly (can't stress it enough) recommend you to remove that coupon toolbar. ANY toolbar is more than likely slowing things down or giving you problems. Don't know how you feel about keeping it, but any coupon program I ever encountered was the result of malware... lol. You could see if removing it helps at all (after the removal of all toolbars, and a computer restart if you decide you want to remove them, which I recommend).
      My System SpecsSystem Spec

  8. #18


    Posts : 27
    win 8 64 bit


    defender found nothing. Will give Avast a try now. Removed coupon bar and printer restarted still not working.Click image for larger version
    Attached is the image of the programs on my computer. Let me know any suggestions.
    Thanks
      My System SpecsSystem Spec

  9. #19


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Hey mate, you can search for things using your search bar, no need for toolbars:

    Click image for larger version

    You can also change search providers if yours was altered somehow. The most prominent ones are Bing and Google. See how: Internet Explorer 10 Search Provider - Add New (also applies to IE11, etc)

    Concerning the programs you posted, I'll need a bit of time to research them, you've got quite a few

    You have a registry cleaner? Very very dangerous if you use it... The best cleaner is Ccleaner, but no program is infallible, I personally recommend against using it. I HIGHLY recommend against ANY other registry cleaner. I may get some more opinions on this...
      My System SpecsSystem Spec

  10. #20


    Posts : 27
    win 8 64 bit


    I guess your referring to the search bar in the upper left? If so how do i remove?
    Thanks
      My System SpecsSystem Spec

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