Win8Neophyte
New Member
- Messages
- 4
Hi,
I bought a new Windows 8.1 laptop about 2 weeks ago. So far, I like 8.1 and everything had been working OK. I've been using the laptop with my home wifi network, usually with the Firefox browser, for the whole 2 weeks. Yesterday, suddenly Firefox stopped being able to access the internet (error message: "Unable to connect"). Internet Explorer, Skype, and ping access the internet OK, but Firefox, Chrome, and Opera all fail with similar errors. (Needless to say, older devices I use on my network still work fine.)
Some possibly relevant details:
1) I'm running Windows Firewall. I've tried several times to "allow these apps through Windows Firewall" but it doesn't help. (I tried disabling the firewall from Control Panel\System and Security\Windows Firewall\Customize Settings, this still doesn't work!!)
2) The day before the problem started, I switched from Norton Internet Security to Windows Defender (this may be because the trial subscription expired -- before that it was very hard to control which was running).
3) Turning off Windows Defender (from Defender's Settings tab) didn't help.
I've spent hours trying to fix this. I'm getting pretty desperate to choose my own browser and be able to control my laptop better. Any advice would be really appreciated. Thanks very much!!!
I bought a new Windows 8.1 laptop about 2 weeks ago. So far, I like 8.1 and everything had been working OK. I've been using the laptop with my home wifi network, usually with the Firefox browser, for the whole 2 weeks. Yesterday, suddenly Firefox stopped being able to access the internet (error message: "Unable to connect"). Internet Explorer, Skype, and ping access the internet OK, but Firefox, Chrome, and Opera all fail with similar errors. (Needless to say, older devices I use on my network still work fine.)
Some possibly relevant details:
1) I'm running Windows Firewall. I've tried several times to "allow these apps through Windows Firewall" but it doesn't help. (I tried disabling the firewall from Control Panel\System and Security\Windows Firewall\Customize Settings, this still doesn't work!!)
2) The day before the problem started, I switched from Norton Internet Security to Windows Defender (this may be because the trial subscription expired -- before that it was very hard to control which was running).
3) Turning off Windows Defender (from Defender's Settings tab) didn't help.
I've spent hours trying to fix this. I'm getting pretty desperate to choose my own browser and be able to control my laptop better. Any advice would be really appreciated. Thanks very much!!!
Last edited:
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop