Solved Windows Live Mail Receives OK But Will Not Send

Retexan599

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Location
Houston, TX
New Windows 8 machine. Want to keep my POP3 email, so have downloaded Windows Live Mail. WLM receives ok, but will not send. Error screen simply says 'Failed' under Status with no error designation. The WindowsLiveMail.log shows this at the point of the failure: "SMTP [rx] 535 Incorrect authentication data". Now the weird thing is this:
I have a Windows Vista machine running in the same room which also uses Windows Live Mail and it sends just fine. The account properties & settings (ports, checked boxes, login info, etc.) authentication data are identical on both machines. In addition, the same settings are used in my iPad mail app and it sends just fine. But WLM on Windows 8 just won't send. I have uninstalled WLM and redownloaded it, but the same problem. FYI, my antivirus is Avast, and it is set to not scan outbound mail. Any suggestions appreciated!
John Hanley
Houston, TX
 

My Computer

System One

  • OS
    Windows 8.1 (OEM)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700qe
    CPU
    3.40 gigahertz Intel Core i7-4770
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    Hewlett-Packard 2AF3 1.0
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    Computer came with Windows 8.1 OEM.
II am sure you have checked it, but it does seem that the obvious problem is that you have mistyped the password. I would start by deleting whatever you may have, there, for your account, and re-entering it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
Thanks for suggestion. Yes, password has been checked and retyped several times. In fact, I have tried it with the Outgoing Mail Server properties Logon Information set to "Use same settings as my incoming mail server"; since the incoming mail works ok, why wouldn't the settings work for the Outgoing?
 

My Computer

System One

  • OS
    Windows 8.1 (OEM)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700qe
    CPU
    3.40 gigahertz Intel Core i7-4770
    Motherboard
    Hewlett-Packard 2AF3 1.0
    Memory
    12GB
    Graphics Card(s)
    NVIDIA GeForce GT 640
    Monitor(s) Displays
    HP Pavilion 25xi Pavilion IPS LED Backlit
    Hard Drives
    Primary 1TB
    Secondary 1TB
    Cooling
    Fans
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Browser
    Google Chrome
    Antivirus
    Windows Defender
    Other Info
    Computer came with Windows 8.1 OEM.
We are discussing Windows LIve mail, jus to confirm. I ask, as I don't recall ever seeing that option?? I think It would be unlikely that the settings would be the same for the incoming and outgoing mail. This is mine, for example. Obviously some minor differences, but...

Mail.PNG
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
We are discussing Windows LIve mail, jus to confirm. I ask, as I don't recall ever seeing that option?? I think It would be unlikely that the settings would be the same for the incoming and outgoing mail. This is mine, for example. Obviously some minor differences, but...

If you click on 'Settings' in the properties window you included, you will see the option to "Use same settings as my incoming mail server". BTW, in the meantime, I have downloaded the Thunderbird email program (until I resolve the WLM problem) and sent an email successfully with it. Thunderbird is using the same settings as I had in WLM.
 

My Computer

System One

  • OS
    Windows 8.1 (OEM)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700qe
    CPU
    3.40 gigahertz Intel Core i7-4770
    Motherboard
    Hewlett-Packard 2AF3 1.0
    Memory
    12GB
    Graphics Card(s)
    NVIDIA GeForce GT 640
    Monitor(s) Displays
    HP Pavilion 25xi Pavilion IPS LED Backlit
    Hard Drives
    Primary 1TB
    Secondary 1TB
    Cooling
    Fans
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Browser
    Google Chrome
    Antivirus
    Windows Defender
    Other Info
    Computer came with Windows 8.1 OEM.
try unchecking my server requires authentication and see what happens
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
Not sure, Caperjack, if he has that marked? I carry my mailbox over from one image to another, so no setup has been required from me for some years. But I do seem to recall that I only had to manually click that box, when my ISP changed over to ASMTP? Could easily be wrong??
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
Thanks for everyone's suggestions. At this point I am using Mozilla Thunderbird and it is working well for what I need, both receiving and sending so I will stick with that.
 

My Computer

System One

  • OS
    Windows 8.1 (OEM)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700qe
    CPU
    3.40 gigahertz Intel Core i7-4770
    Motherboard
    Hewlett-Packard 2AF3 1.0
    Memory
    12GB
    Graphics Card(s)
    NVIDIA GeForce GT 640
    Monitor(s) Displays
    HP Pavilion 25xi Pavilion IPS LED Backlit
    Hard Drives
    Primary 1TB
    Secondary 1TB
    Cooling
    Fans
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Browser
    Google Chrome
    Antivirus
    Windows Defender
    Other Info
    Computer came with Windows 8.1 OEM.
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