Windows 8 and 8.1 Forums


Windows Live Mail Receives OK But Will Not Send

  1. #1

    Windows Live Mail Receives OK But Will Not Send


    New Windows 8 machine. Want to keep my POP3 email, so have downloaded Windows Live Mail. WLM receives ok, but will not send. Error screen simply says 'Failed' under Status with no error designation. The WindowsLiveMail.log shows this at the point of the failure: "SMTP [rx] 535 Incorrect authentication data". Now the weird thing is this:
    I have a Windows Vista machine running in the same room which also uses Windows Live Mail and it sends just fine. The account properties & settings (ports, checked boxes, login info, etc.) authentication data are identical on both machines. In addition, the same settings are used in my iPad mail app and it sends just fine. But WLM on Windows 8 just won't send. I have uninstalled WLM and redownloaded it, but the same problem. FYI, my antivirus is Avast, and it is set to not scan outbound mail. Any suggestions appreciated!
    John Hanley
    Houston, TX

      My System SpecsSystem Spec

  2. #2


    II am sure you have checked it, but it does seem that the obvious problem is that you have mistyped the password. I would start by deleting whatever you may have, there, for your account, and re-entering it.
      My System SpecsSystem Spec

  3. #3


    Thanks for suggestion. Yes, password has been checked and retyped several times. In fact, I have tried it with the Outgoing Mail Server properties Logon Information set to "Use same settings as my incoming mail server"; since the incoming mail works ok, why wouldn't the settings work for the Outgoing?
      My System SpecsSystem Spec

  4. #4


    We are discussing Windows LIve mail, jus to confirm. I ask, as I don't recall ever seeing that option?? I think It would be unlikely that the settings would be the same for the incoming and outgoing mail. This is mine, for example. Obviously some minor differences, but...

    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by davehc View Post
    We are discussing Windows LIve mail, jus to confirm. I ask, as I don't recall ever seeing that option?? I think It would be unlikely that the settings would be the same for the incoming and outgoing mail. This is mine, for example. Obviously some minor differences, but...
    If you click on 'Settings' in the properties window you included, you will see the option to "Use same settings as my incoming mail server". BTW, in the meantime, I have downloaded the Thunderbird email program (until I resolve the WLM problem) and sent an email successfully with it. Thunderbird is using the same settings as I had in WLM.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    try unchecking my server requires authentication and see what happens
      My System SpecsSystem Spec

  7. #7


    Not sure, Caperjack, if he has that marked? I carry my mailbox over from one image to another, so no setup has been required from me for some years. But I do seem to recall that I only had to manually click that box, when my ISP changed over to ASMTP? Could easily be wrong??
      My System SpecsSystem Spec

  8. #8


    Thanks for everyone's suggestions. At this point I am using Mozilla Thunderbird and it is working well for what I need, both receiving and sending so I will stick with that.
      My System SpecsSystem Spec

Windows Live Mail Receives OK But Will Not Send
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