Windows 8 and 8.1 Forums

Access Denied to My Bank Site

  1. #1

    Access Denied to My Bank Site


    This forum is my last resort. My OS is Windows 8.1 - 64 bit

    When I try to access my bank I get this error "ACCESS DENIED - You don't have permission to access "" on this server.Reference #18.21f97141.1387364117.290d00d" (I don't know why there is no 's' at the end of the http in this error as there is in the address bar)

    This started happening last Sat and I can't help but think it may be one of Windows updates. It doesn't matter which browser I use, I get the same error.

    I did do a system restore to before Sat. but it didn't help. It is so frustrating. I have looked and looked on the internet to find an answer to no avail.

    Thanks for any help

      My System SpecsSystem Spec

  2. #2

    Posts : 315
    Windows 8.1 consumer 64 bit

    Did you call the bank? I just tried the same url and it came up with a "service interruption" message, like it is down. Maybe the problem is with the bank's systems.

    Another thing that can happen is that the URL that you have bookmarked can stop working. Try looking up the bank via google and go in fresh through the home page, find the login screen, and proceed from there.
      My System SpecsSystem Spec

  3. #3

    Hi and Thanks for the reply.

    Yes I have typed the address in as well and I get the same error. IE, Google, Opera all give me the same message. I can get into my bank on my work computer with no issues so it is something related to my computer.

    I have contacted the bank also to no avail.

    I am at my wits end.
      My System SpecsSystem Spec

  4. #4

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    If your system has detected a virus, whatever browser you were using was correct in blocking you from it, you could have been keylogged.

    I would run all AV programs you got, including malwarebytes, and check for rootkits. This is just for safety.

    I used to get this same kind of error logging in to my Foremost Insurance account.

    Your "Internet Options" which you can get to in Control Panel or IE, controls all browsers on the system. Open up that, and go to the last panel, "Advanced" and make sure you have all TLS and SSL options checked. Also make sure you do NOT have "Allow software to install even if sig is invalid" and CHECK "Disable saving encrypted sites to disk".

    It is probably a security setting blocking you until you have it set right. Check your Security Panel and set all zones to Default.
      My System SpecsSystem Spec

  5. #5

    Thank you XweAponX for your help but nothing works. I'm so frustrated I feel like reformatting this computer and I've only had it for a week. How can a new computer go so off the rails so fast. Is this a fault of Windows 8/8.1? It's pretty disheartning to say the least. Thanks again for your time.
      My System SpecsSystem Spec

  6. #6

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    Sometimes a bank site will just have problems.

    Check your AV programs and make sure that they have not BLOCKED the site.

    There Is one other thing I want you to do:

    In the same Internet Options panel, go to "Connections":

    Click image for larger version

    Then click on "LAN SETTINGS"

    Click image for larger version

    And delete ANY Proxy address which may be in there- And UNCHECK the Proxy Box.
      My System SpecsSystem Spec

  7. #7

    Posts : 1,360
    Windows 8.1 Enterprise

    Based on the security practices alone I would switch to another bank..
    Click image for larger version
      My System SpecsSystem Spec

  8. #8

    Not sure where my reply went. I posted it last night but ..... oh well.
    I'm not very tech savvy but XweAponX my settings there look fine I think. Mine is laid out a tad different than yours.
    ectech not sure what all that means but I do see the security info at the top. I'm shocked.

    Thanks again for your help guys.
      My System SpecsSystem Spec

  9. #9

    Posts : 376
    W8.1, W7 =

    Service Interruption
    We are currently experiencing systems issues due to an external interruption, support teams are working to restore services as quickly as possible. This is a service interruption issue which we are monitoring closely. works
      My System SpecsSystem Spec

  10. #10

    Yes I know it works but it doesn't work on my computer for some reason. I can get it on my work computer no problem. This is why I'm posting on this forum.
      My System SpecsSystem Spec

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Access Denied to My Bank Site
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