Windows 8 and 8.1 Forums


Earthlink.net email service vs Windows 8.1

  1. #1


    Texas
    Posts : 1,022
    Windows 8.1

    Earthlink.net email service vs Windows 8.1


    If I understand what I was told by my friend who has Earthlink.net, if one installs Windows 8.1 on a computer that Earthlink can no longer support their email on Windows 8.1 as described below:

    I have a friend who is a longtime user of Earthlink's email service. She had a problem with her service and had to get technical help. She has the same system I have; an HP 500-056 with Windows 8.

    During the conversation toward the end of the solution to her problems, she told the tech that she has a friend (me) who will soon be updating her system to Windows 8.1.

    The tech was horrified and told her not to do it . . . that if she does, Earthlink will not continue to support her. He told her that there are just too many problems with Windows 8.1.

    I'm not sure what's going on here, but I'm wondering if Earthlink is just going to give up?

      My System SpecsSystem Spec

  2. #2


    I'm confused here; by what support type is your friend and Earthlink referring to? Earthlink's email service is web-based like my Centurylink email service. I choose to use a email client which has no problems at all.
      My System SpecsSystem Spec

  3. #3


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by bassfisher6522 View Post
    I'm confused here; by what support type is your friend and Earthlink referring to? Earthlink's email service is web-based like my Centurylink email service. I choose to use a email client which has no problems at all.
    Yes, I know it's web based, but she had a problem with getting her email off the web. I do know that Earthlink is a for-pay service and she's had it for years and years and years. She had to call Earthlink tech service and that's what the tech told her. I don't understand it either, but thought I should post . . . maybe someone with Earthlink who knows more about it than I do can check with them?

    Yeah, I use Thunderbird and get all my email through it.
      My System SpecsSystem Spec

  4. #4


    OK...suggest to your friend to try a(n) email client and see if she can get her emails that way. If that works, then it's on Earthlinks end, if it doesn't work then there is something wrong with the email account itself....settings, ports, and so on. Also, if possible, try said procedures on other systems, one with 7, 8 and 8.1 and see how that goes.
      My System SpecsSystem Spec

  5. #5


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by bassfisher6522 View Post
    OK...suggest to your friend to try a(n) email client and see if she can get her emails that way. If that works, then it's on Earthlinks end, if it doesn't work then there is something wrong with the email account itself....settings, ports, and so on. Also, if possible, try said procedures on other systems, one with 7, 8 and 8.1 and see how that goes.
    The problem is fixed for now. The tech just told her not to install 8.1 or Earthlink could no longer support her. I don't know if it will or will not run with Windows 8.1.

    I have already tried to get her to use an email client, but she wouldn't hear of it. She's past retirement age and is set in her ways. If her old laptop hadn't crashed and burned, there's no way she would have tried Windows 8. However, when we set the HP up, she took to Win 8 like a duck to water . . . Go figure!
      My System SpecsSystem Spec

  6. #6


    Florida, USA
    Posts : 141
    Windows 8.1 Pro x64 with Media Center, Windows 10 Pro x64, Windows 7 x64 Ultimate SP1


    I am using Earthlink web mail with Windows 8.1 x64 with no issues.

    What problems is your friend having?
      My System SpecsSystem Spec

  7. #7


    Texas
    Posts : 1,022
    Windows 8.1


    Thanks, PBCopter.

    Since the issue was fixed, I really don't know what it was. I do know that I wasn't getting emails she sent, nor was she getting emails I sent.

    However, I'm glad to see you're using Earthlink with 8.1 with no issues.

    I think what the tech was warning her about is that if she updates to 8.1 and has more issues, Earthlink won't be able to give her support. Which, in my estimation, doesn't bode well for Earthlink's future.

    Then again, it could be that the tech didn't know what he was talking about. Or maybe Earthlink's just not ready with a version that will actually run well with Win 8.1. Lotsa guesses here.
      My System SpecsSystem Spec

  8. #8


    Texas
    Posts : 1,022
    Windows 8.1


    So far the solution has been to get her email through the Windows version of Mail. Just cleaning up a few solutions I hadn't marked. Thanks to all.
      My System SpecsSystem Spec

Earthlink.net email service vs Windows 8.1
Related Threads
I have a new ASUS notebook and it uses Windows 8. On my home pc I have Windows Vista and was able to set up multiply email accounts in Window Live Mail. (my charter, my hubby charter, 2 school google accounts and yahoo) I was able to read mail coming thru our main email acct (my charter), if an...
So I've been having this problem for days now, two tasks named Service Host: Local Service(Network Restricted) and Service Host: Local Service(No Network) keep using up ALL of my cpu, theyre usually accompanied by any app I have open, so my task manager is basically like this for example: ...
User Profile Service service failed to sign-in in User Accounts and Family Safety
Hello All, So for the past few hours I have been trying to create an account on my computer and have not been able to log onto it. It doesn't matter if I create a local User, Admin, or use a Microsoft account (Admin or not). I've tried restarting my computer. Tried turning it off and letting it...
Hi guys, new guy here hoping to get some help. So after encounter a failure of the User Profile Service and messing around on my computer a bit, I was able to get the problem fixed and have created a new account. The problem is that now everything on my old account is now under the old user folder....
The User Profile Service service failed the sign-in in User Accounts and Family Safety
I cannot log in at all, and I was wondering if there was a bypass available. No safe-mode login, no regular login. I get the error message: The User Profile Service service failed the sign-in. User profile cannot be loaded. Is there anything you know that can help me?
Hi, I have win8 Enterprise. when i connection to internet two service with names service host: Network service and service host: local system download automatically, i thought that it relate to windows update but automatic update is off and my windows is up to date. what is the problem? what can i...
Microsoft is betting that a new simplified interface and a name change will improve its Web-based email fortunes. Though it's still in the lead worldwide, according to the latest number from comScore, the company's Hotmail service has steadily been losing ground to Google's Gmail. story...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook