Windows 8 and 8.1 Forums

Windows Live Mail hangs on startup

  1. #1

    Posts : 2
    windows 8

    Windows Live Mail hangs on startup

    Hello, I'm trying to help my elderly mother with her email access and it's a while since I've used Windows myself so I'd appreciate any hints. When I set up the computer for her I installed Stardock so she wasn't faced with the fullscreen apps, and I installed Windows Live Mail because that is what she was used to. It was running fine for the past few months until yesterday, but now when she tries to run the program, it hangs, and there's nothing to do but restart the computer. (Task Manager doesn't see it running while it's trying to start up.)

    Could anyone suggest how to troubleshoot this? Many thanks, Monty

      My System SpecsSystem Spec

  2. #2

    I am Woman! Hear Me Roar!
    Posts : 1,116
    4 Windows 7 Pro Sp1- 4 Win 8 Pro, 1- xp pro sp3

    Try to do a repair
    close the program
    go to program and features
    you can find it via the control panel
    scroll down till you see Windows Live Essentials
    click it
    it will ask you to repair or uninstall
    pick Repair
    once it is done
    restart the computer and try to open windows live mail
    let me know if it fixes it
      My System SpecsSystem Spec

Windows Live Mail hangs on startup
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