Windows 8 and 8.1 Forums


Can no longer access Outlook.com using IE10 browser?

  1. #1


    Posts : 8
    Windows 8

    Can no longer access Outlook.com using IE10 browser?


    For some reason or other I can no longer access my email account Outlook.com (known formerly as Hotmail.com) when using the Internet Explorer10 browser, it will not go to the sign in window, although I can access the account by using the "InPrivate Browsing" option in IE10.

    Not a huge problem as I can and do use another browser most of the time. I am curious as to why this has occurred more than anything?

    Has anyone else noticed this?

    Thanks in advance,

    Chris.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    when using the Internet Explorer10 browser, it will not go to the sign in window
    I don't use Outlook but if you want to post a link, I'll see if I can get to it with my IE10 (if that might help).
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8


    I appreciate you offering to do that, thank you

    The strange thing is, after downloading and installing this months updates for Windows 8 today, I could access the Outlook sign-in window in IE10, but I was only able to do that once, then it was back to as it had been. For a few seconds I thought the updates had fixed it.


    Here's the URL
    https://login.live.com/login.srf?wa=...cxt=mai&snsc=1
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    Hi Chris,

    It worked just fine for me. Go in and clear out your browser cache, close IE10, open it and try again:

    Click image for larger version

    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Posts : 2,191
    Windows 8.1


    One more thing Chris,

    If my previous suggestion does not work, you might want to clear the browser cache (history) as previously advised and use the basic link below:

    https://login.live.com/

    Recreate your login again and mark "keep me logged in" before doing so. I am suggesting this because I assume you had a previous bookmark link that took you directly to you mailbox. If so, you wouldn't want to manually clear your browsing cache (history) thereafter.
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Windows 8


    Many thanks for your replies.

    Unfortunately carrying out all of your suggestions didn't fix this issue.

    However, I have now realised when in "InPrivate" browsing, although the sign-in page/window appears, signing in does not take me to my email account. What happens is as below, and that happens if I tick the box to keep me signed in (as you suggested) or not.

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Posts : 2,191
    Windows 8.1


    Hi Chris,

    I just remembered that I have an old hotmail account so I did some additional testing. The objective was to logina and stay logged in on subsequent visits. IE10 browsing history was changed to NOT delete on exit. So here are my results:

    Firefox 24 - Auto-login works 100%
    IE10 - Works 100% (w/InPrivate browsing OFF)
    IE10 Fails 100% (w/InPrivate browsing ON)

    To me, it all makes sense now, in that, the InPrivate browsing option is now doing it's job by protecting your privacy.

    Good luck.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8


    I appreciate you trying to help by doing that test.

    However that's not really the issue, the problem is I cannot log into my Outlook.com account using IE10 browser.

    Strangely enough I can access both my Gmail and BT Yahoo email accounts using IE10.

    Kind regards,

    Chris.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,191
    Windows 8.1


    OK Chris, I have misunderstood before, so no surprise that I was a bit off again. Anyway, I'll leave you to work with someone else on this issue and best of luck in finding a solution. Good luck.
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8


    That's no problem my2cents, thank you very much for trying to help I appreciate it.

    Kind regards,

    Chris.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Can no longer access Outlook.com using IE10 browser?
Related Threads
Before now links from programs (Steam, Greenshot, Skype, desktop, start menu, etc) would open in my default browser or sometimes Internet explorer. But after a whole slew of things including updates, switching to and back from IE as my default browser as well as Firefox, and uninstalling and...
I have problem with Muliple Broswer tabs (self) opening & pointing to microsoft.com "IE10 start here" pages and when using Outlook it goes to MSOFFICE.com "start here" pages when trying to type in Outlook emails. It is quite something to see over a hundred cascading windows trying to get you...
IE10 no longer works. in Browsers & Mail
If I open it, it just closes right away. With no error messages. So far I have tried uninstalling and reinstalling with"turn windows features on/off" but that didn't fix. This in on windows 8 pro rtm x64
After installing Windows 8 Outlook 2007 worked fine for half a day, then it stopped receiving on my POP3 Accounts - "Receiving' reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or...
After I installed Windows 8, I used the metro IE10 to pin my most used websites tot the metro startmenu. I like the look of it with te icons. I didn't like ie10 so I installed the Chrome metro app as default browser. Now all the website icons are replaced by the IE10-logo and they all open in...
Hi there I've tried to KILL this wretched browser questionnaire - I'm using W8 Enterprise RTM ( X-64) from TechNet -- US version. If I click Continue --IE just offers all sorts of B/S about IE9 (nothing about IE10) and just Hangs if I try and go further. If I delete the whole wretched...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook