I am hoping someone out there can help me with this pesky problem. Here are a few symptoms:
1) Firefox always hangs (Not Responding) when I try to close it.
2) Sometimes I am unable to kill the process from Task Manager or Process Explorer (access denied).
3) Sometimes it leaves behind a zombie process that can't be killed. I cannot launch a new Firefox process (it launches but stays hidden). The only solution is to reboot my computer.
4) If I leave Firefox open, after a while it becomes nonresponsive. I usually need to reboot the computer for reason 3 above.
I have seen similar behavior from Internet Explorer and iTunes, but not all the time. I am focusing on Firefox now because the problem is very repeatable.
I have scoured the internet looking for a solution but have come up empty. The Mozilla web site suggests I disable all add-ons, which I have done. This does not fix the problem, so it is something else. I have Norton Antivirus and have scanned my system for problems but it is clean (tried Malwarebytes too, but looks good). I have tried disabling my antivirus software (everything but the firewall) and still get the same problem. I have methodically gone through and made sure all of my drivers are up to date.
Any help troubleshooting this problem would be greatly appreciated! As benign as this problem sounds, it means I need to frequently reboot my computer, which is becoming very old.
1) Firefox always hangs (Not Responding) when I try to close it.
2) Sometimes I am unable to kill the process from Task Manager or Process Explorer (access denied).
3) Sometimes it leaves behind a zombie process that can't be killed. I cannot launch a new Firefox process (it launches but stays hidden). The only solution is to reboot my computer.
4) If I leave Firefox open, after a while it becomes nonresponsive. I usually need to reboot the computer for reason 3 above.
I have seen similar behavior from Internet Explorer and iTunes, but not all the time. I am focusing on Firefox now because the problem is very repeatable.
I have scoured the internet looking for a solution but have come up empty. The Mozilla web site suggests I disable all add-ons, which I have done. This does not fix the problem, so it is something else. I have Norton Antivirus and have scanned my system for problems but it is clean (tried Malwarebytes too, but looks good). I have tried disabling my antivirus software (everything but the firewall) and still get the same problem. I have methodically gone through and made sure all of my drivers are up to date.
Any help troubleshooting this problem would be greatly appreciated! As benign as this problem sounds, it means I need to frequently reboot my computer, which is becoming very old.
My Computer
System One
-
- OS
- Windows 8
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Dell
- CPU
- Intel i7-3770
- Memory
- 8 GB
- Graphics Card(s)
- NVIDIA GeForce GT 620
- Browser
- Firefox
- Antivirus
- Norton Antivirus