Windows 8 and 8.1 Forums


Outlook 2013 problem

  1. #1


    Posts : 42
    Windows 8.1 Pro

    Outlook 2013 problem


    Hi, since the updates today (9-10-13) I have no accounts list in the left pane of Outlook 2013, just a blue bar. Here's a pic.
    Any ideas?
    Attached Thumbnails Attached Thumbnails outlook.png  

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I did a clean install of 8.1 RTM this morning and installed office 2013. Then ran Windows update. There were was a list of office updates, did them all and Outlook is still OK. Wish I could have been more help, just an observation.
      My System SpecsSystem Spec

  3. #3


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I just did another round of Windows updates and now have the same problem.
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I tried to do a repair but couldn't find that option. I uninstalled office 2013 and reinstalled, Outlook is working OK now. I've temporarily turned off windows update until more info becomes available.
      My System SpecsSystem Spec

  5. #5


    Posts : 42
    Windows 8.1 Pro


    Quote Originally Posted by alphanumeric View Post
    I tried to do a repair but couldn't find that option. I uninstalled office 2013 and reinstalled, Outlook is working OK now. I've temporarily turned off windows update until more info becomes available.
    OK, please post an update if you figure it out.
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    It's one of those updates, the question is which one? The uninstall reinstall fixed Outlook but if you do those updates again it will likely break it again. Hopefully Microsoft pulls the bad update. At some point I may just do the updates one at a time to see which one messes things up. Then make not of it and block it.
      My System SpecsSystem Spec

  7. #7


    Posts : 959
    Windows 8.1, 10


    There's a Softpedia article linked from this thread:
    Botched Patch Tuesday Updates Also Causing Problems on Win

    Which eventually gets you to this Technet Forum page:
    Outlook 2013: Folder Pane is empty

    ... on which they reckon it's updates kb2810009 and kb2817630, or perhaps just kb2817630 on its own
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Thanks David I'll check that out latter on. Narrowing it down will definitely save me a lot of time. Doing the updates one at a time would have been a pain.
      My System SpecsSystem Spec

  9. #9


    Posts : 467
    Windows 8 Pro


    Aye , KB2817630 Once uninstalled fixed it for me, hopefully someone on the testing team is getting a rollicking right now.
      My System SpecsSystem Spec

  10. #10


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Microsoft seems to be really dropping the ballmer lately.
      My System SpecsSystem Spec

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