Windows 8 and 8.1 Forums


Mail App Lost Account, Won't Let Me Add it Back

  1. #1


    Posts : 21
    Windows 8 Pro, 64-bit

    Mail App Lost Account, Won't Let Me Add it Back


    I just noticed today that my windows 8 mail app (the standard one from ms) was no longer showing me notifications when email arrived. I went over to the app and noticed that the google syncing had changed and required me to re-authenticate my google account to it. That went fine. Then I noticed that my exchange account is now missing from the app (not in the mailbox view, nor is it in the list of accounts). However, when I try to add my exchange account, it says "You've already added this account". Is there anywhere else I can remove the exchange account or somehow get it show up again in the mail app?

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 146
    Windows 8.1 Pro x64


    This is not the most elegant solution, but you could try uninstalling the Mail app (that will remove the Calendar app and the People app too) and then re-installing it. I've had to do that a time or two to fix them when they went wonky...
      My System SpecsSystem Spec

  3. #3


    Posts : 21
    Windows 8 Pro, 64-bit


    So, this is embarrassing...how do you uninstall the Mail? The only way I can find to uninstall any app is from the start menu (right clicking it). However, the uninstall option doesn't show up in start menu for the Mail app.
      My System SpecsSystem Spec

  4. #4


    Posts : 146
    Windows 8.1 Pro x64


    Odd. If I right-click on the Mail app I get the uninstall option. Try right-clicking on the Calendar or People app and see if the uninstall option is available. Uninstalling any of those should uninstall the Mail app too.
      My System SpecsSystem Spec

  5. #5


    Posts : 21
    Windows 8 Pro, 64-bit


    Aha! I was looking at the main start menu screen (pressing the windows key). If I right click the icon for mail in the "All Apps" screen, then I do have an uninstall option. I uninstalled it and reinstalled it, and it's working great now with both accounts.

    Thanks!
      My System SpecsSystem Spec

Mail App Lost Account, Won't Let Me Add it Back
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