Hyperlink will not open from Outlook; OK starting from IE

wandathomas

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1
I teach computer classes for seniors. One of my students has a new computer with Windows 8 (not an upgrade). If she clicks on a hyperlink in an email message, an IE 10 window comes up with an error indicative of not being able to get to the internet. If she starts IE from desktop and pastes that same link in, it works. One other odd thing, when you Alt+Tab to see open windows, both IE windows have different icons. That's all the information I have. If I need to get/try something more specific, I can ask her to provide more details. Thanks,
 

My Computer

System One

  • OS
    8
    Computer type
    Laptop
    System Manufacturer/Model
    HP
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