Email setup wont accept ISP's password on router.

robinpe

New Member
Power User
Hi, Windows 8 blacked out on me & the notebook's manufacturer's technician had me re-set it back to the factory settings. However, on inputting the personal info all over again, at the 'Wireless' stage Virgin, (my broadband supplier) told me the 'password' to use that was on the router, but it won't accept it. The Virgin guy said that even though it set-up ok before, now that I've re-set it, it may need something else. Any ideas what? Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 and 10, 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Yoga Pro 1370 (Ultrabook)
    CPU
    Intel (R) 5Y70 @ 1.10GHz
    Motherboard
    Lenovo VIUU4
    Memory
    8GB
    Graphics Card(s)
    Intel (R) HD Graphics 5300
    Sound Card
    High Definition Audio Device
    Screen Resolution
    3200 x 1800
    Hard Drives
    256GB SSD
    Samsung MZNTE256HMHP-000L2
    Cooling
    Fan
    Antivirus
    Windows Defender, Ccleaner, Malwarebytes.
    Other Info
    Touchscreen,
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